Caring Connections - Warrington

I would not hesitate to recommend Caring Connections as a care provider based on our experience.

When needed to use emergency mobile number got good service. Find one or two carers (Sunday) rush not always listening.

I am a 57-year-old bedbound client supported by the Warrington branch. Living with anxiety and OCD, consistency in my care is vital. I wish to thank both the office staff and carers for their professionalism, patience, and understanding. My main carer visits five to six times a week and is always punctual, never absent, respectful of my home, careful with tasks, attentive to my health, proactive with supplies, and supportive on difficult mental health days. Several other carers also provide the same high standard of care. I am especially grateful to the office and out-of-hours teams for ensuring my visits are handled by those who know me well. The support I receive makes a real difference in my daily life-please extend my thanks to the entire team.

Friendly, helpful and patient.

Caring Connections provide my sister with excellent care. The carers are all friendly and treat my sister with the dignity she deserves for her 90yrs. One carer in particular is compassionate and understands there are days when she is in great pain she will help all her needs for that day and not push her to have a shower if she refuses. Thank you to all staff on the care they provide.

Carers are very good. The manager is certainly doing her best to organise things better & make sure clients are well looked after.

There have been changes with staff, which caused a lot of unrest. Things are settling down now, and it is a lot easier. The present manager is a lot more organised, and the carers are certainly doing their best.

Everyone is very kind to me, and I like all of the girls and get on well with them. No concerns at all.

I am happy with the care given to my wife also the social interaction is very positive. I hesitate to tick the excellent boxes because none of us are completely excellent, including me.

I am very happy with my main carer who I have on most days, she knows exactly what she is doing without even being asked. Nothing is too much trouble for the carers and they will do almost anything I ask. I would recommend Caring Connections to people who need to access home care.

I have no complaints at all, I know carers have a difficult job to do and my carers do it very well. They have always done whatever I ask of them. Carers are always polite, and you can always have a laugh with them.

The service is improving. Care assistants complete online checklist which helps me to keep updated on mums care. Think more dementia care training should be completed. Often the way a question is asked makes all the difference. The care assistants do a good job, often in difficult circumstances. Communication between office and relatives is also improved.

The review is for July 2024.

.

Xx

Firstly, a lot of the carers who work here are lovely. However, unfortunately, the company itself is disorganised, poorly managed and shows a significant a lack of consideration for their clients who are vulnerable. Care staff would always be running late, not the carers fault, as they said they had calls overlapping - then they would be rushing to get to the next call asap. There was zero communication from the office when times of calls were changed or carers were running late, it wasn't unusual for carers to turn up 2 hours later than the visit should be and there was a couple of occasions where nobody arrived at all. Carers said that tasks and medication listed on the app would repeatedly be incomplete or incorrect so the staff who turned up wouldn't know what needed to be done. There was 2 occasions where the key safe was left open/unlocked with the key inside. Unfortunately, I would not be able to recommend Caring Connections Warrington to others.