Caring Connections - Warrington

Office 3, Dallam Court, 120 Dallam Lane, Warrington WA2 7LT
Review Us
9.0 11 Reviews
  • Caring Connections - Warrington, Warrington
Caring Connections is a registered charity dedicated to supporting vulnerable groups through the delivery of CQC-registered home care and charitable community projects.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

If you would like further information on our fees please contact our office

Good to Know

Person in charge

  • Amy Bourne (Manager)

Caring Connections - Warrington Reviews (11)

9.0

Caring Connections - Warrington has a Review Score of 9.0 (8.969) out of 10, based on 11 reviews in the last 2 years. Over all time Caring Connections - Warrington has 11 reviews.

Overall Experience

  • 5
  • 3
  • 2
  • 1
  • 0

Date Published

11
10
10
11
0

Review from Janice W (Sister of Client) published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Connections provide my sister with excellent care. The carers are all friendly and treat my sister with the dignity she deserves for her 90yrs. One carer in particular is compassionate and understands there are days when she is in great pain she will help all her needs for that day and not push
her to have a shower if she refuses. Thank you to all staff on the care they provide.

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Review from P B (Client) assisted by family/friend published on 5 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are very good. The manager is certainly doing her best to organise things better & make sure clients are well looked after.

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Review from V B (Wife of Client) published on 4 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been changes with staff, which caused a lot of unrest. Things are settling down now, and it is a lot easier. The present manager is a lot more organised, and the carers are certainly doing their best.

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Review from J B (Client) published on 28 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind to me, and I like all of the girls and get on well with them. No concerns at all.

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Review from Eric B (Husband of Client) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care given to my wife also the social interaction is very positive. I hesitate to tick the excellent boxes because none of us are completely excellent, including me.

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Review from T L (Client) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my main carer who I have on most days, she knows exactly what she is doing without even being asked. Nothing is too much trouble for the carers and they will do almost anything I ask. I would recommend Caring Connections to people who need to access home care.

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Review from J B (Client) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints at all, I know carers have a difficult job to do and my carers do it very well. They have always done whatever I ask of them. Carers are always polite, and you can always have a laugh with them.

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Review from K C (Daughter of Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is improving. Care assistants complete online checklist which helps me to keep updated on mums care. Think more dementia care training should be completed. Often the way a question is asked makes all the difference. The care assistants do a good job, often in difficult circumstances. Communication
between office and relatives is also improved.

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Review from P M (Partner of Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service received from the carer was excellent. Found that nothing was too much trouble and always extremely helpful and supportive. The carer was always very very caring and thoughtful and treated the client with the utmost respect and dignity.
The review is for July 2024.

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Review from C H (Daughter of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad receives very good care from the carers and looks forward to their visits especially one carer in particular, who brightens his day enormously.
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Review from H P (Grandson of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Firstly, a lot of the carers who work here are lovely. However, unfortunately, the company itself is disorganised, poorly managed and shows a significant a lack of consideration for their clients who are vulnerable. Care staff would always be running late, not the carers fault, as they said they had
calls overlapping - then they would be rushing to get to the next call asap. There was zero communication from the office when times of calls were changed or carers were running late, it wasn't unusual for carers to turn up 2 hours later than the visit should be and there was a couple of occasions where nobody arrived at all. Carers said that tasks and medication listed on the app would repeatedly be incomplete or incorrect so the staff who turned up wouldn't know what needed to be done. There was 2 occasions where the key safe was left open/unlocked with the key inside. Unfortunately, I would not be able to recommend Caring Connections Warrington to others.

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Current Review Score: 9.0 (8.969)

Overview of Review Score

The Review Score of 9.0 (8.969) out of 10 for Caring Connections - Warrington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.169 for Caring Connections - Warrington is calculated as follows: ( (32 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 65 Ratings = 4.169

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Connections - Warrington is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

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Amy Bourne

Job Title: Branch Manager

Joined: 2025

Hello, my name is Amy, and I am the Branch Manager of the Warrington branch. With 15 years of experience in the social care sector, I am deeply committed to providing the highest standard of care for our service users. My journey in this field has been incredibly rewarding, and I am passionate about making a positive impact on the lives of those we support.


At the Warrington branch, we pride ourselves on our compassionate and dedicated team. We work tirelessly to ensure that our service users receive personalized care that meets their unique needs. Our approach is centered around respect, dignity, and empathy, and we strive to create a warm and welcoming environment for everyone.


I am always here to listen and address any concerns or queries you may have. Together, we can ensure that our service users receive the best possible care and support.

Frequently Asked Questions about Caring Connections - Warrington

What Type of Services does Caring Connections - Warrington offer?

Caring Connections - Warrington offers Home Care.

How many Carers does Caring Connections - Warrington employ?

Caring Connections - Warrington employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Connections - Warrington to verify any information. View our terms and conditions. Caring Connections - Warrington has an Enhanced Service - more info.