Walfinch Newcastle East

We have been using Walfinch for my mum - now 90 years old - for several years and have always been happy with the excellent care, reliable attendance and great communication.

And this week they have excelled themselves.

When mum comes to stay with us I'd usually collect and return her by car - 340 miles round trip each time. Collection was as normal but due to a local fuel shortage, we had to put mum on a train home at the last minute.

The prospect was full of potential anxiety for mum but Walfinch organised a carer to collect her from Newcastle station and deliver her home, so the process ended up being fuss free.

We live hundreds of miles from where mum lives, it's so comforting to know there is a local trusted resource, thanks you Walfinch team .

This week we weren't sure if there would be enough petrol to get her home after a few days staying with us and at short notice Walfinch arranged to collect her from the train station, taking all the stress away for all of us - great service!

We transferred to Walfinch Newcastle East at the end of February after dissatisfaction with our previous carer. What a difference! Walfinch showed a great deal of interest and determination to meet my wife's needs. We were assured that any new carers would, at no extra cost, be introduced to us and work alongside a known carer or by the Care Manager, who has been excellent in being flexible and planning cover well in advance. She has shown real interest in our views of the service Walfinch provides, which has been excellent.

I feel they provide excellent value for money.

Walfinch have been caring for my elderly mam for several weeks after a period of ill health to support with her rehabilitation. I honestly can't recommend them more. They provide exactly the right level of support whilst maintaining my mam's independence to do things herself as much as possible. My mam loves all of the 'girls' who come to see her and even though she is much better now will not be stopping her daily visit! Walfinch provide us with the comfort to know mam is ok even when we can't be there, the app they use to keep us informed is also brilliant. Thank you Walfinch! X

Very happy with level of service provided. All staff are extremely nice, friendly and professional.

Always happy to liase in regard to care package currently being provided. I have no worries entrusting these people in caring for my parent.

Recently started using Walfinch as assistance for my mother. Have found them extremely professional and efficient. My mother looks forward to her daily contact with the carers, all of whom have been very attentive and caring toward her.

Walfinch has provided care since March 2025, with all aspects of the care package being satisfactory to date. Visits are made on time, and the App enables family members to conveniently keep track of the care provided, visit by visit if desired.

The Walfinch Team currently look after Mam, ensuring she is safe, specifically whilst showering. The service they provide is second to none in what can be a very demanding environment. The team's ability to be flexible according to Mam's immediate demands is great. Thank you to all involved.

I know in the future more more care will be needed, it is so reassuring to know we have found the "right people"

This review covers the period from November 24 and is ongoing. After looking at several care providers for my elderly Great Aunt I decided on Walfinch. Since the very first day it has been like a breath of fresh air! I am no longer worried that staff will not turn up, or that they will not be adequately trained. Of course it is a two way relationship and the management team offer me feedback and ideas and don't wait for the review period to get in touch. They take note of little things that make a great difference for my aunt. Professional, courteous and always helpful. From the management team down to the carers on the front line they are responsive and without doubt an excellent care provider. The carers take pride in their work and knowledge and the management team offer them support and good training. Thank you to the whole team!

Walfinch have been helping me with looking after my wife. I cannot speak more highly of them as they have been a great godsend to me. All the carers (without exception) have been very good and courteous to both of us.

Great carers, friendly and professional care/service. This was an ad-hoc three mornings in Newcastle when we were enjoying a city break. The carers picked up quickly on my care plan and were excellent. Cannot fault them.

Many thanks to the management and dedicated carers for supporting both my mother with direct care and ourselves as a family. The carers are professional and very friendly and deliver consistent care to Mam, who feels totally comfortable with them, even during personal care. As a family, we are delighted with the support given. I have found the management of the care plan and the payment process very punctual and professional. Thanks to the whole team.

I needed some extra help with my extremely frail mum for about 4 days with showering and getting her into bed at extremely short notice. The managing director and the client manager couldn’t have been more helpful and arranged an immediate assessment and put the care I needed for her in place straight away. The carers who came were professional, caring and punctual. I couldn’t have asked for a better service and will definitely be asking to use their services again.

The care package provided has given the wider family great peace of mind for which we are all extremely grateful.

I started using Walfinch after a couple of other companies had been unsuitable, they have been absolutely fabulous. My dad looks forward to his visits twice a day, he loves the chats and they even manage to coax him into the shower! The girls are always on time, and very reliable, so glad I found this company, nothing is too much trouble for them.

The caring cover we received was first class and would definitely use Walfinch again. The manageress who came to assess our needs was very friendly and efficient as we're the three carers who were always on time.

I used Walfinch over a period of 15 days, mornings and evenings, to assist my mother. The staff who attended were very caring and professional. My mother enjoyed their company and was pleased to have the help. She is looking forward to seeing them again. I would highly recommend them.

Very good service all round. Carers are on time and very reliable indeed. No task is a problem - excellent communication on Dad's day and progress. My dad has no problems with his carers and talks about them very highly. Very trustworthy and very professional at all times. Glad I found Walfinch, and I feel Dad is in good hands, which gives me peace of mind.