Chime Care Ltd

F10 Crown House, Home Gardens, Dartford DA1 1DZ
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9.7 7 Reviews
  • Chime Care Ltd, Dartford
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Physical Disability

Good to Know

Owner

  • Chime Care Ltd

Person in charge

  • Kerry Lavallin (Manager)
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Chime Care Ltd Reviews (7)

9.7

Chime Care Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Chime Care Ltd has 7 reviews.

Overall Experience
  • 7
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Date Published
  • 7
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  • 7
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Reviewer Connection to Chime Care Ltd
  • 3
  • 2
  • 1
  • 1
Total of 7, showing 1-7
Review from Sandy Y (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed a carer after mum left hospital after 3 months. I phoned a few and Chimes sounded so friendly.
They came out and met me and mum and we had a lovely chat and arranged a starting date, times of visits and mum's needs, which are quite full on.
The carers are wonderful and we love the fact that
mum sees the same carer and she is an absolute life saver.
I love the app as it shows each visit and the details of medication given, food, drink, mums mood, movement, and details of the whole visit.
They are easy to contact and returns my messages straight away.
We honestly don't know what we would do without her and Chimes
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  • Treated with Dignity
  • Value for Money
Review from B P (Son of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in need of a care package in May 2024. After speaking to providers I chose to meet with a representative from Chime Care at my mothers property. The meeting went well, many questions were asked by both parties and we were satisfied that Chime Care would be suitable for my mother's needs.
Staff built a very good relationship with Mum and she was more than happy with the care provided. Mum sadly was admitted to hospital in March 2025 with more health issues and requested that she be placed into a care home for 24 hour care. She was very sad to be saying good bye to her carers but understood that she needed to feel safe in the knowledge that she would have care 24/7. The family would like to take this opportunity to thank Chime Care staff for the very professional service given to Mum for the 11 months they looked after her.
Kind Regards.
Reply from Akshay Dhir, Director at Chime Care Ltd

The pleasure was ours to support your family! We wish the best for her in her environment

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Graham C (Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant! They have been there for me through a personal roller coaster starting at COVID. Very reliable, lovely people and they are always available for me. There app is jolly good too even for a oldie like me. Couldn't be happier.
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  • Treated with Dignity
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Review from Rebekah R (Daughter of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing about the services that you have provided for the care of my father over the course of several hospital visits and at the end when he died peacefully at home.
From the outset, we felt that we were in very good hands. The care and service provided by everyone at Chime Care has been absolutely
first class and we are so grateful for all that you have done.
When Dad was discharged from hospital the final time you provided two end of life carers to look after him.
We were completely overwhelmed by the wonderful care that the two carers provided in Dads last few days. They really went above and beyond what we expected, they were always there keeping Dad comfortable as well as being there for all the family, keeping us all informed and treating us with empathy and understanding. When I spoke to the Doctor's surgery, they said that we were very lucky to have such an experienced and knowledgeable carer and that she should be commended for what she does.
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  • Treated with Dignity
  • Value for Money
Review from Andy F (Son of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first telephone call with Chime, I knew that their personal care and service would be the right organization for my elderly parents. The assessment was arranged quickly and efficiently. My mum particularly enjoyed the carer's company and chats. Everyone I talked to was helpful and caring,
which is a refreshing change to experience these days with some organisations. Thank you to all the team. I would thoroughly recommend Chime Care.
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  • Value for Money
Review from Michelle L (Daughter-in-law of Client) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided by Chime Care for my mother-in-law. The manager is very helpful and was able to provide an assessment and the required care at short notice. The assessor was extremely nice and friendly with my mother-in-law and this put her at ease from the start. The lovely carer
was very kind and patient. My mother-in-law liked her very much and enjoyed her company. All in all, we have complete confidence in the care provided and would highly recommend Chime Care.
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Review from N B (Son of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the service provided by Chime Care for my mother. It was the first time that I had used them and found them to be very friendly and helpful. The manager is so helpful and friendly and puts your mind at ease when discussing any requirements you may have, well done to the team
keep up the good work.
Reply from Akshay Dhir, Director at Chime Care Ltd

It was an absolute pleasure to be of assistance to you and your family!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Chime Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Chime Care Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Chime Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Chime Care Ltd

What Type of Services does Chime Care Ltd offer?

Chime Care Ltd offers Home Care.

How many Carers does Chime Care Ltd employ?

Chime Care Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Chime Care Ltd to verify any information. View our terms and conditions. Chime Care Ltd has an Basic Service - more info.