Right at Home (Telford, East Shropshire & South Staffordshire)

-Efficient communication between Right's carers passing on work duties and further developments required

A thoroughly professional service, where attention to detail is given priority; starting with meeting the carers before the start of care (with a maximum of three different carers), to keeping you informed if the carer is stuck in traffic, to the final visit and been given a card and supermarket hamper. The carers themselves are professional, but provide personal vouchers and care to enable full recovery. Nothing is too much trouble. I would not have been able to recover from major surgeries without their support. I would recommend the company to anyone needing first class care.

Where do we begin from the moment we asked for information on the service we could get to help our mum, right through to us now moving mum to residential care, we have nothing but thanks and praise for everyone who has directly and indirectly catered for mum. Daily notes, phone calls if something is not right and genuine care for mum. Mum has flourished having care and routine since carers have been in place. We started with probably once a week care and quickly understood that daily/7 days a week was necessary - everyone was so helpful and reactive in mums needs. If you are unsure if this is the right company to take care of someone you love, please just know they are the best of the best and knowing mum was being looked after daily while we had to work, was worth every penny! Simply the best!

My wife has physio twice a week and the care company liaise closely with them on a regular basis ensuring that the level of care progresses with the individuals improving ability

If you are looking for high quality Domicillary or live in service for your relative(s), I would highly recommend "Right at Home"

The staff are very helpful, polite, arrive on time. Make the service user feel safe and comfortable. Have patients not trying to rush the client. Are slways supportive to the service user and family to listen. Even when the service user is bring difficult ans not very cooperative. I have no issues with the service provided

I am more than satisfied with the service that I receive. They are always willing to do anything that I ask of them: changing my bed sheet/quilts, pillowslips, for instance. Everyone is cheerful, positive and careful that I do not fall. I feel safe with them at all times.

I feel very well supported and know that when I might need more help in the future I will feel very safe and able to trust in the help provided. Previously I had tried three other companies and none compared with the quality and standard of care to this company. Staff really listen and do their very best to accommodate needs. My Carer is punctual and reliable. Also efficient and flexible in the help she gives. I know staff are fully vetted so am happy to have them visit. Life is easier for me now.

Right at Home provided care for our 80 year old mother for nearly 3 months while she recovered from an operation on her ankle. We were initially very concerned about how our Mum would cope following her surgery as she was effectively house bound for more than 2 months. However, Right at Home have been superb from start to finish. The quality of care has been more than we could have ever hoped for. The carers were all, without exception, wonderful. They treated Mum with kindness, warmth and respect. The communication with managers was uniformly excellent from our initial consultation right through to the final few days of Mum's care. We really could not have asked for more. They have helped make a really difficult period of convalescence infinitely more manageable than it would have otherwise have been and my family are extremely grateful to them. Mum is now back on her feet. I cannot recommend them highly enough. They are exceptionally good.

Right at home have cared for my husband for the past 18 months. The care, kindness shown to us both was outstanding. Times being changed at a moments notice , support given to me , whilst my husband had two stays in hospital, The respect for our home, cheerfulness the carers gave to both of us, have been totally amazing. Even getting my husband to walk again, and the laughter we shared. To which I will be always greatful Thank you / Mdassi .

. I looked forward to their time with me..

Our experience with the manager and his team of CareGivers was very positive. Professional, kind, caring and reliable. Nothing was too much for them and when needed, they were flexible to meet our mum's needs. The only reason we have not continued with them is because our mum has now been moved to a home. I would have no hesitation in recommending them.

I am really grateful to the whole team at Right at Home as they have all supported me through some challenging times as well as providing excellent care for my Mom. They have been very accommodating when I have needed to change the times of visits or ask for additional visits. The Care givers are brilliant with my Mom, they are professional, cheerful, kind, patient and treat her with respect at all times. They are reliable and are always on time and will happily carry out household tasks without being asked. They have definitely gone above and beyond what I was expecting. The one-hour visits allow some time for socialising, as well as providing care, and they all interact with Mom which is lovely to see and very touching, but more importantly, it is beneficial for my Mom. I don't know how I would manage without them!

My parents have been struggling for a number of years, my dad has a degenerative condition but one morning my mum called as there was a major problem, she needed help. I called Right at Home Telford and they literally came straight away to help. They visit daily, all of the team are wonderful, they are kind, caring, respectful and have helped us to get the right department in place.

Right at Home has been really easy and professional to deal with and the carers are kind and reliable. They do a great job and have been flexible when needed. My mother has been very happy and enjoys their visits.

A very positive experience from the initial visit to the time taken to start the service and the care provided. All the team are very friendly and approachable.

We contacted Right at Home for emergency support when I broke my leg and was unable to care for my husband. We were so impressed by the way the team worked together to ensure my husband received the care he needed with as little disruption as possible. Management and staff worked as a team to give a professional, empathetic and effective service. I feel they take a real interest in making my husband as comfortable as possible, always looking at ways to improve the care to suit his needs. They always treat him with respect and consult his wishes, which is really appreciated. I would also like to note that the team have been very supportive to me during this difficult time. The model of one-hour slots means that care is not rushed and they have also been able to help me with household chores. The whole team has been so kind and considerate in what could have been a very difficult time.

We have been delighted with the service we received right from the first phone call I made enquiring about domiciliary care for my mother-in-law whilst we were away for a week. We asked for specific tasks to be completed and they were but the carer went above and beyond, using her initiative to sort out problems as they arose. My mother-in-law is in her 90s and has dementia, so we were worried about leaving her but we were put at ease by the fact that she had the same carer every day and also by being signed up to a portal in which the carer wrote useful notes of every visit. I cannot fault this company and will not hesitate to use them again.

Right at home is excellent. It is always nice to see the staff, they are always smiling and happy. They do a great job and go above expectations. Meets every need of the client and are very thorough.

All carers are kind and professional. They tackle a variety of tasks, including feeding birds and trying out new recipes. They are reassuring and confident, helping but leaving me in charge. I have found them flexible and they have made useful suggestions to solve problems.