Right at Home (Central London)

I cannot recommend Right at Home London highly enough. They are currently looking after my 97-year-old father, and the level of service they provide is nothing short of outstanding.Finding the right care for an elderly parent is always a daunting and emotional process, but the team made the transition seamless. From our very first contact, their professionalism, empathy, and attention to detail gave us complete peace of mind.The caregivers are incredible. They treat my father with the utmost dignity, respect, and genuine kindness. They don't just carry out their tasks; they truly engage with him, bring an immense amount of joy and comfort to his daily routine. It is clear that this is more than just a job to them-they genuinely care about his well-being.Communication from the office and management is equally exceptional. They are highly responsive, flexible, and always keep our family well-informed, which is invaluable to me.

Her professionalism, knowledge, empathy, humour really kept us sane. She went to the hotel within an hour to rescue my mum and daughter when I first touched base with her and sorted all things medical and beyond in the following week - thanks Sarah

I spent my life helping others and it feels weird to have to depend on people now but I am so grateful that I have them. I now pretty much have one Carer who comes regularly but even when she's not able to, and others come, I feel very much at home with them. I would recommend RAH to anyone who needed excellent caring.

All of the carers are kind, considerate and professional. I would recommend. Right at Home.

I had a great experience with Right at Home. My carer was fantastic (I am not allowed to share names, but I hope she is acknowledged). She was knowledgeable, experienced and definitely made sure I accomplished what was needed even when I did not want to... kindly, of course! I found the communication to be by far the best I have seen from other care groups and with a unique illness and needs, they were able to tailor to me as I needed. Right at Home is a professional home care group that will advocate, support and handle so many medical communications and needs, that I would have been at a loss without them. I would highly recommend them!

On the whole I'd use them again

We are so thankful that we found your care agency and we will make sure to recommend it warmly to anyone looking for top quality care in central London. We appreciated how personalised it was, how sensitive you were to our needs. You listened, you truly cared, you supported us and advised us when we were trying to navigate the NHS and Social care system, and when we were finding it hard to access palliative care services. You also helped to coordinate the different services when we couldn't figure it out. You were always available on message. Your carers are great human beings and when we didn't hit it off with a couple, you followed up the issues without making a big deal over it and made sure not to book them again for us. Thank you so much, Sarah and Tanya.

We are very grateful to the team of Right At Home

3) Our thanks too to Sarah - a very empathetic carer who was extremely helpful in her guidance on my husband's case.

I am extremely grateful for the care, professionalism, and compassion shown by Right at Home during a very challenging time. Being overseas while supporting my mother was incredibly stressful, and Right at Home stepped in exactly when I needed help the most. They initially began as a companionship service but quickly recognised that my mother's needs were more complex. They assessed her situation, identified what additional support was required, and acted immediately. They were strong advocates for my mum and ensured she received the appropriate level of care. Tanya and Sarah were exceptional. They were knowledgeable, compassionate, and consistently supportive. They took the time to understand my mother's needs and gave me complete confidence that she was being properly cared for, even while I was managing everything from overseas. Communication was excellent throughout.I would wholeheartedly recommend Right at Home.

Having met Sarah and Tanya in person, who both assessed our needs, my wife and I were expecting something exceptional from Right at Home. Our expectations were met when we were introduced to the delightful Vidaya, a trained nurse from Nepal, who provided empathetic and sensitive care at home for my wife. Vidaya's medical knowledge was most helpful when we selected a blood pressure meter for home use. We found it most reassuring to receive care from a medically qualified person. We have no reservation in recommending Right at Home to anyone seeking the very best care at home.

Couldn't be happier

We'd like to thank the Right at Home Team for the exceptional support they have provided. We're very happy with the quality of service and the regular updates throughout the process. The service was excellent, and we will definitely use your services again in the future. Highly recommended!

Sarah and her team are angels. They cared for my husband during our stay in London. They were ultra professional. The care he received was outstanding. Nothing was too much trouble. We couldn't have managed without them. My husband wanted them to move to Cheshire so they could continue to look after him he was that impressed! Thank you

I cannot speak highly enough about the healthcare professional and how pleased I am with her care. Her calm presence and professionalism made a huge difference to what could have become very stressful nights. She was punctual, kind, knowledgeable and reassuring without being intrusive. She was attentive throughout the night checking in regularly and handled every situation with skill and compassion We also chatted about many different things and got along very well. I would highly recommend her services.

The Manager and her team have been extremely supportive and flexible in establishing a carer in my mum's life. They understood my mum's resistance and matched ideal carers who my mum has really connected to. They have gone above and beyond responding to incidents outside of prearranged times to ensure my mum is safe and taken care of. Including accompanying my mum to the memory cafe voluntarily. It is great to have a local service that I can rely on as the main carer of my mum I can trust that Right at Home will respond if I need to. They quickly understood my mums needs and responded appropriately.

We ended up not going ahead, but we had the support. My family and I haven't had it easy since mum went into the hospital. The agency has made visits and continues to advise us to this day. I would highly recommend them as they don't mind going that extra mile to make their clients happy. They are considerate and continue to take calls at any time. We have this ongoing relationship to which I hope continues once mum comes home. Thank you very much.

I cannot praise this company enough. Their staff and caregivers have been amazing for the past year, and I have been using them for my elderly mum, who suffers from dementia and C.K.D. They have given both mum and me a new lease on life. I am in control of my mum's care and support, but I am also fully supported by the care and great advice of the wonderful Right at Home caregivers who will always gladly give me the benefit of their excellent expertise whenever asked. They have made life so much easier for me and my household and enabled mum to live again with the dignity (and fun) she deserves. Thank you for an excellent service.

I needed through spring cleaning of our flat and also some help of treating accumulated clutter. The team of two carers have admirable energy coupled with good organising skills , and their systematic working made the flat habitable again. Very happy with the result!

Right at Home have been consistently kind, supportive and considerate in their care of our parents. They really do go the extra mile and genuinely invest time and effort into their clients. They have also always been very accessible if we have a query or need to adjust arrangements. We have had an excellent experience with them and cannot recommend them highly enough.