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Comfort at Home Care

15 The Chimes, Hoo, Rochester, Kent ME3 9JF
Comfort at Home Care logo
Comfort at Home Care, Rochester
Comfort at Home Care, Rochester
Comfort at Home Care, Rochester

Comfort at Home Care Ltd take pride in the team of highly trained, compassionate care staff who are committed to provide exceptional care. The company was founded by two registered nurses who are hands on in the delivery of care. All staff are dedicated to building relationships whilst developing an environment of trust, empathy and respect.

Comfort at Home Care are dedicated to supporting individuals who wish to remain independent in...  

Care Provided by Comfort at Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £29.70

Please contact us for our full price list

The price(s) shown are provided by the agency. Contact Comfort at Home Care for full pricing details and T&Cs.

Contact Comfort at Home Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Comfort at Home Care Ltd
  • Private Owned

Person in charge

  • Emma Hart and Vicky Prosser (Director )

Comfort at Home Care Reviews (18)

9.9

Comfort at Home Care has a Review Score of 9.9 (9.904) out of 10, based on 18 reviews in the last 2 years. Over all time Comfort at Home Care has 18 reviews.

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Showing 18 reviews matching selected criteria
Review from Tina-Maria B (Daughter of Client) published on 1 May 2026 Submitted via Website
Overall Experience

The lovely ladies at Comfort at Home Care, helped care/look after my dad for about 6 months. They were always pleasant and friendly. Always willing to do cleaning and tidying, while they were with dad. Dad always got the full hour of their time. Sometimes a little more. They helped me out at short notice several times. I would definitely recommend Comfort at Home Care.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for your kind words. We are so pleased we could support your dad during his time with us and we wish him all the very best in his new home. We appreciate your recommendation.

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Review from Dennis M (Husband of Client) published on 30 April 2026 Submitted via Website
Overall Experience
Friendly professional service which leaves one with confidence that the service user is receiving the best of care and attention both currently and what may be required in the future.

There knowledge and advice has been very much appreciated

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for your lovely feedback. We are delighted to hear you feel confident in the care and support required. Your kind words are greatly appreciated. We enjoy our time spent with you both.

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Review from Tracy H (Friend of Client) published on 30 April 2026 Submitted via Website
Overall Experience

What a lovely team of ladies. Skilled, professional kind and courteous. Very happy to leave my friend in their care as I know she is in good hands. Nothing is too much trouble for them and they always go above and beyond to meet my friends needs. They also keep you updated at all times and any concerns will ring you personally to chat through my friends care.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for your lovely review. We appreciate your trust in us and your recognition of our staffs dedication to care. We truly love caring for your friend.

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Review from Jannine B (Daughter of Client) published on 14 January 2026 Submitted via Postal Card
Overall Experience

Our experience has been better than we could have hoped for. The care is for Mum, but Dad is looked out for too. The carers are thoughtful and supportive. Any concerns are always discussed and addressed.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for taking the time to leave us a review. We are delighted you feel mum and dad are cared for. We enjoy our time spent with them.

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Review from Geoff T (Son-in-law of Client) published on 12 November 2025 Submitted via Website
Overall Experience

The staff at Comfort at Home Care are without exception kind, caring and professional. I would have absolutely no hesitattion in recomending them as care providors. What a lovely company to deal with.

Reply from Vicky Prosser, Director at Comfort at Home Care

We really appreciate your lovely feedback. Caring for your family member was a privilege, and we are so glad our team could provide support that made a difference. We wish you all the very best.

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Review from Myra D (Client / Service User) published on 25 September 2025 Submitted via Postal Card
Overall Experience

Comfort at Home do what they say.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for sharing your experience. Your feedback helps us grow and improve. We look forward to our future visits.

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Review from Simon J (Client / Service User) published on 25 September 2025 Submitted via Postal Card
Overall Experience

The Comfort at Home Care team are always very professional, kind and caring.

Reply from Vicky Prosser, Director at Comfort at Home Care

We appreciate you taking the time to share your feedback. Your support means the world to us and we look forward to supporting you further.

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Review from I C (Son of Client) published on 3 September 2025 Submitted via Website
Overall Experience
Following the incident with mum last night can I just say thank for the incredible way in which you supported mum and us as a family when faced with a difficult situation
To be able to just put overnight support in like you did was just incredible and further supports the professional service and care you give your clients and their families when the chips are down as they say
People are always wary when having to put in support for family members because you hear of such terrible stories it's a complete minefield but we have chosen a real professional and caring company of which we are so grateful for and the ongoing support and care you all show when dealing with her situation and on going health implications is a credit to you all
So again many thanks for the support you continue to give mum and us as a family and we completely recommend this company for all your care needs take care stay safe

Kind Regards

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for your lovely feedback. It was a pleasure to support your family on this particular evening and it is amazing to hear we made a difference to you all.

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Review from Paul B (Client / Service User) published on 30 May 2025 Submitted via Website
Overall Experience

Very good service ranging from personal care, washing, cleaning, cooking, laundry, shopping, making beds, picking up medicine, booking appointments, assisting with all sorts of on-line communication.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for your kind review. We are delighted that you have had such a positive experience with our company and we look forward to supporting you further.

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Review from C V (Client / Service User) published on 1 May 2025 Submitted via Website
Overall Experience

I have tried numerous agencies and was doubtful when given your name to try as I felt that all were the substandard same. But I can honestly say that since the first visit, February 15th, I have to admit that I was wrong, not something I say very often! Everyone who has come from Comfort at Home has been kind, efficient, helpful and more to the point likeable. They are true to their time for each call and never leave early. They have truly put the care back where it belongs.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for your uplifting review. We are delighted to hear that your experience with Comfort at Home Care has changed your expectations and bought confidence in the care that we provide. Your feedback will be shared with everyone involved.

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Review from Nicola B (Daughter of Client) published on 17 March 2025 Submitted via Website
Overall Experience
My father has dementia and our goal and his is that he remains in the family home. There is no denying that this involves challenges and you need the right support network in place. We have tried a number of care providers and approaches and I am 100% certain that Comfort at Home are a key component to making sure he can stay at home. They help us beyond the basic care (medicines, meals etc) but also with mental boredom and companionship fish and chips on the seafront, visiting his childhood home, pub lunches).

They are amazing. We have used multiple care companies but never found anyone who truly 'cared'. Since they have taken over his care his mind has been more active and he is happier and there us a marked improvement in his health and mental well being. More attention to personal hygiene, meals. Finally, they help me cope- a good example yesterday Dad was not well and we called them and they swooped in and took over and made the situation less stressful. True Angels.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for taking the time to leave this amazing review. We look forward to our times spent together and it is rewarding to see we are making a difference to not only dad but you all as a family.

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Review from S H (Wife of Client) published on 17 March 2025 Submitted via Postal Card
Overall Experience

Very good. Very promp. No complaints.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for your review. We look forward to our continued journey together.

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Review from A S (Husband of Client) published on 4 March 2025 Submitted via Postal Card
Overall Experience

Comfort at Home Care has been looking after my wife who has dementia and Parkinson's and myself on rest. Since they started my wife has changed a lot for the better. She now smiles which she has not done for a long time before they started with us.

Reply from Emma Hart, Registered Manager at Comfort at Home Care

Thank you for your feedback. It is a pleasure to care for you both and it is rewarding to us to hear we are making a difference.

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Review from G S (Wife of Client) published on 7 January 2025 Submitted via Postal Card
Overall Experience

My husband is always happy to see them. The carers interaction with him, talking or engaging him in conversation is really good. He is always sad to see them leave.

Reply from Vicky Prosser, Director at Comfort at Home Care

Thank you for taking the time to complete a review for Comfort at Home Care Ltd. We appreciate your wonderful feedback and enjoy our visits to you both. We look forward to our continued journey together.

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Review from G R (Client / Service User) published on 13 December 2024 Submitted via Postal Card
Overall Experience

Comfort at home supply a professional but friendly service. It is invariable on time (at a time we requested). Personal care is provided (showers, hair wash, help with dressing) daily and twice a day if wife is on holiday. This keeps me in my own home and enables the maximum degree of independence possible in my situation. The staff have become like friends to me.

Reply from Emma Hart, Registered Manager at Comfort at Home Care

Thank you for your feedback. We are delighted to be able to support you to be as independent as possible in your own home and look forward to our continued journey together.

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Review from Dawn T (Partner of Client) published on 14 October 2024 Submitted via Website
Overall Experience

We have had the pleasure of having Comfort at Home Care as our care provider since February 2024 and I cannot recommend them enough. Not only do they not provide personal care for my partner with kindness, dignity and respect, they care about his mental welfare. We have the same carers and always know who and when they will be there, which wasn't the case with our previous care provider, which allows us to build a comforting and trusting relationship with them. They also care about my welfare and provide respite care and help with domestic chores and always do their best to ensure that I am able to make the most of my valuable respite time. In short, they are everything you want, and should expect, from a home care provider.

Reply from Emma Hart, Registered Manager at Comfort at Home Care

Thank you, We truly appreciate your feedback and look forward to continuing to provide support to you both.

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Review from Maria C (Daughter of Client) published on 13 September 2024 Submitted via Website
Overall Experience

I work in health & social care myself and am very aware of different agencies around that provide care to service users. I was so happy with the service provided. From the first consultation, the manager was so professional and kind. Timekeeping was excellent and so was the quality of care. I will be using Comfort at home a lot more in the future for my mum. Thank you for all of your amazing work.

Reply from Emma Hart, Registered Manager at Comfort at Home Care

Thank you for your wonderful feedback. We look forward to supporting both you and your mum in the future.

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Review from J W (Father of Client) published on 3 September 2024 Submitted via Website
Overall Experience

Comfort at Home Care worked with me to put a package in place that is bespoke for my daughter. By meeting with me and my daughter and using a thorough process to get all of the information required we have made sure that my daughter's care needs are now being met.

Reply from Emma Hart, Registered Manager at Comfort at Home Care

Thank you for your feedback, we are pleased to be able to offer a bespoke care package that meets the needs of your family and look forward to our continued journey together.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Comfort at Home Care.

Awards / Recognitions (1)

  • Recipient: Comfort at Home CareDate: Friday 30 May 2025

Meet the Team (2)

Emma Hart Job Title: Director/Registered Manager Joined: 2023
Emma Hart

When I decided to establish Comfort at Home Care Ltd it was driven by a blend of personal passion and the desire to address a need within our community. Having seen how compassionate, dedicated support can truly impact lives, I wanted to create a service that provides personalised and heartfelt care for those who need it the most.

I am a registered nurse with over 10 years experience and my goal is to ensure that everyone feels respected, comfortable and well cared for in their own home.

Vicky Prosser Job Title: Director Joined: 2023
Vicky Prosser

I have been a registered nurse since 2006. I established Comfort at Home Care Ltd because everyone deserves to be cared for with the same love and attention I would my own family.

I have seen how compassionate support can make a difference in the lives of individuals and their families. This inspired me to create a company that was not only to meet the demand but to offer a service focused on empathy, reliability and excellence, by ensuring that each client receives the care and attention they deserve.

Frequently Asked Questions about Comfort at Home Care

How many Carers does Comfort at Home Care employ?

Comfort at Home Care employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Comfort at Home Care to verify any information. View our terms and conditions. Comfort at Home Care has an Enhanced Service - more info.