Comfort at Home Care

15 The Chimes, Hoo, Rochester ME3 9JF
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Top 20 award
10 15 Reviews
  • Comfort at Home Care, Rochester
Comfort at Home Care Ltd take pride in the team of highly trained, compassionate care staff who are committed to provide exceptional care. The company was founded by two registered nurses who are hands on in the delivery of care. All staff are dedicated to building relationships whilst developing an environment of trust, empathy and respect.

Comfort at Home Care are dedicated to supporting individuals who wish to remain independent in the comfort of their own home. The company is committed to delivering high quality, person centred care that meets the unique needs of the client, ensuring safety, comfort, dignity and choice at all times.
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Care Provided by Comfort at Home Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19.29

Please contact us for our full price list

These prices are only a guideline, please contact Comfort at Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Comfort at Home Care Ltd

Person in Charge

  • Emma Hart and Vicky Prosser (Director )

Comfort at Home Care Reviews (15)

10

Comfort at Home Care has a Review Score of 10 (9.956) out of 10, based on 15 reviews in the last 2 years.
Over all time Comfort at Home Care has 15 reviews.

Overall Experience
  • 14
  • 1
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Date Published
  • 15
  • 5
  • 12
  • 15
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Reviewer Connection to Comfort at Home Care
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 15, showing 1-15
Review from Geoff T (Son-in-law of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Comfort at Home Care are without exception kind, caring and professional. I would have absolutely no hesitattion in recomending them as care providors. What a lovely company to deal with.
Reply from Vicky Prosser, Director at Comfort at Home Care
We really appreciate your lovely feedback. Caring for your family member was a privilege, and we are so glad our team could provide support that made a difference. We wish you all the very best.
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Review from Myra D (Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfort at Home do what they say.
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you for sharing your experience. Your feedback helps us grow and improve. We look forward to our future visits.
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Review from Simon J (Client) assisted by family/friend published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Comfort at Home Care team are always very professional, kind and caring.
Reply from Vicky Prosser, Director at Comfort at Home Care
We appreciate you taking the time to share your feedback. Your support means the world to us and we look forward to supporting you further.
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Review from I C (Son of Client) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the incident with mum last night can I just say thank for the incredible way in which you supported mum and us as a family when faced with a difficult situation
To be able to just put overnight support in like you did was just incredible and further supports the professional service and care
you give your clients and their families when the chips are down as they say
People are always wary when having to put in support for family members because you hear of such terrible stories it's a complete minefield but we have chosen a real professional and caring company of which we are so grateful for and the ongoing support and care you all show when dealing with her situation and on going health implications is a credit to you all
So again many thanks for the support you continue to give mum and us as a family and we completely recommend this company for all your care needs take care stay safe
Kind Regards
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you for your lovely feedback. It was a pleasure to support your family on this particular evening and it is amazing to hear we made a difference to you all.
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Review from Paul B (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service ranging from personal care, washing, cleaning, cooking, laundry, shopping, making beds, picking up medicine, booking appointments, assisting with all sorts of on-line communication.
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you for your kind review. We are delighted that you have had such a positive experience with our company and we look forward to supporting you further.
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Review from Jannine B (Daughter of Client) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Started using Comfort at home care in February.
The care and attention Mum has been given is brilliant. Dad was reluctant to have carers in , but he is benefiting as much as Mum.
The carers treat them respectfully and as individuals.
I feel happy with having them with Mum and Dad.
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you so much for your lovely review. We are really pleased to hear both your mum and dad are feeling the benefit of our care. We look forward to our continued journey together.
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Review from C V (Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have tried numerous agencies and was doubtful when given your name to try as I felt that all were the substandard same. But I can honestly say that since the first visit, February 15th, I have to admit that I was wrong, not something I say very often! Everyone who has come from Comfort at Home has
been kind, efficient, helpful and more to the point likeable. They are true to their time for each call and never leave early. They have truly put the care back where it belongs.
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you for your uplifting review. We are delighted to hear that your experience with Comfort at Home Care has changed your expectations and bought confidence in the care that we provide. Your…read more
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Review from Nicola B (Daughter of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia and our goal and his is that he remains in the family home. There is no denying that this involves challenges and you need the right support network in place. We have tried a number of care providers and approaches and I am 100% certain that Comfort at Home are a key component
to making sure he can stay at home. They help us beyond the basic care (medicines, meals etc) but also with mental boredom and companionship fish and chips on the seafront, visiting his childhood home, pub lunches).
They are amazing. We have used multiple care companies but never found anyone who truly 'cared'. Since they have taken over his care his mind has been more active and he is happier and there us a marked improvement in his health and mental well being. More attention to personal hygiene, meals. Finally, they help me cope- a good example yesterday Dad was not well and we called them and they swooped in and took over and made the situation less stressful. True Angels.
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you for taking the time to leave this amazing review. We look forward to our times spent together and it is rewarding to see we are making a difference to not only dad but you all as a family.
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Review from S H (Wife of Client) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Very promp. No complaints.
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you for your review. We look forward to our continued journey together.
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Review from A S (Husband of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfort at Home Care has been looking after my wife who has dementia and Parkinson's and myself on rest. Since they started my wife has changed a lot for the better. She now smiles which she has not done for a long time before they started with us.
Reply from Emma Hart, Registered Manager at Comfort at Home Care
Thank you for your feedback. It is a pleasure to care for you both and it is rewarding to us to hear we are making a difference.
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Review from G S (Wife of Client) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is always happy to see them. The carers interaction with him, talking or engaging him in conversation is really good. He is always sad to see them leave.
Reply from Vicky Prosser, Director at Comfort at Home Care
Thank you for taking the time to complete a review for Comfort at Home Care Ltd. We appreciate your wonderful feedback and enjoy our visits to you both. We look forward to our continued journey…read more
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Review from G R (Client) assisted by family/friend published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfort at home supply a professional but friendly service. It is invariable on time (at a time we requested). Personal care is provided (showers, hair wash, help with dressing) daily and twice a day if wife is on holiday. This keeps me in my own home and enables the maximum degree of independence possible
in my situation. The staff have become like friends to me.
Reply from Emma Hart, Registered Manager at Comfort at Home Care
Thank you for your feedback. We are delighted to be able to support you to be as independent as possible in your own home and look forward to our continued journey together.
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Review from Dawn T (Partner of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the pleasure of having Comfort at Home Care as our care provider since February 2024 and I cannot recommend them enough. Not only do they not provide personal care for my partner with kindness, dignity and respect, they care about his mental welfare. We have the same carers and always know
who and when they will be there, which wasn't the case with our previous care provider, which allows us to build a comforting and trusting relationship with them. They also care about my welfare and provide respite care and help with domestic chores and always do their best to ensure that I am able to make the most of my valuable respite time. In short, they are everything you want, and should expect, from a home care provider.
Reply from Emma Hart, Registered Manager at Comfort at Home Care
Thank you, We truly appreciate your feedback and look forward to continuing to provide support to you both.
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Review from Maria C (Daughter of Client) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I work in health & social care myself and am very aware of different agencies around that provide care to service users. I was so happy with the service provided. From the first consultation, the manager was so professional and kind. Timekeeping was excellent and so was the quality of care. I will be
using Comfort at home a lot more in the future for my mum. Thank you for all of your amazing work.
Reply from Emma Hart, Registered Manager at Comfort at Home Care
Thank you for your wonderful feedback. We look forward to supporting both you and your mum in the future.
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Review from J W (Father of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Comfort at Home Care worked with me to put a package in place that is bespoke for my daughter. By meeting with me and my daughter and using a thorough process to get all of the information required we have made sure that my daughter's care needs are now being met.
Reply from Emma Hart, Registered Manager at Comfort at Home Care
Thank you for your feedback, we are pleased to be able to offer a bespoke care package that meets the needs of your family and look forward to our continued journey together.
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Comfort at Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Comfort at Home Care is calculated as follows: ( (87 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 90 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Comfort at Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (2)

Emma

Emma Hart

Job Title: Director/Registered Manager Joined: 2023

When I decided to establish Comfort at Home Care Ltd it was driven by a blend of personal passion and the desire to address a need within our community. Having seen how compassionate, dedicated support can truly impact lives, I wanted to create a service that provides personalised and heartfelt care for those who need it the most.


I am a registered nurse with over 10 years experience and my goal is to ensure that everyone feels respected, comfortable and well cared for in their own home.

Vicky

Vicky Prosser

Job Title: Director Joined: 2023

I have been a registered nurse since 2006. I established Comfort at Home Care Ltd because everyone deserves to be cared for with the same love and attention I would my own family.


I have seen how compassionate support can make a difference in the lives of individuals and their families. This inspired me to create a company that was not only to meet the demand but to offer a service focused on empathy, reliability and excellence, by ensuring that each client receives the care and attention they deserve.

Frequently Asked Questions about Comfort at Home Care

What Type of Services does Comfort at Home Care offer?

Comfort at Home Care offers Home Care.

How many Carers does Comfort at Home Care employ?

Comfort at Home Care employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Comfort at Home Care to verify any information. View our terms and conditions. Comfort at Home Care has an Enhanced Service - more info.