Care Provided by Alexandra House Support Services Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Daily Charges per Person
Contact Alexandra House Support Services Ltd to get a personalised quote
The price(s) shown are provided by the agency. Contact Alexandra House Support Services Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Alexandra House Support Services Ltd
- Private Owned
Person in charge
- Tia Hulson (Director)
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Alexandra House Support Services Ltd Reviews (1)
Over all time Alexandra House Support Services Ltd has 1 review.
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Overall Experience
Date Published
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Review from Jan N (Wife of Client) published on 9 August 2024 Submitted via Website•
Overall Experience
Alexander House failed to do the assessment before they started, if they had done the assessment they would have realised they couldn't provide the care that was required. My husband was in a hospital bed at home, and could pass away at any time, he was end of life.
From day one until my husband...
Alexander House failed to do the assessment before they started, if they had done the assessment they would have realised they couldn't provide the care that was required. My husband was in a hospital bed at home, and could pass away at any time, he was end of life.
From day one until my husband was taken into a hospice, untrained carers frequently kept attending even though manageress assured me after the first disastrous visit, only trained staff would attend.
Won't detail all that went wrong other than to say I would never recommend Alexander House to anyone.
Carers were pleasant (excludes manageress) so I have given 4 star.
From day one until my husband was taken into a hospice, untrained carers frequently kept attending even though manageress assured me after the first disastrous visit, only trained staff would attend.
Won't detail all that went wrong other than to say I would never recommend Alexander House to anyone.
Carers were pleasant (excludes manageress) so I have given 4 star.
Care/support, have given two, that's because the carers, even those who were not trained did try their best but trying was not good enough when my husband was in tremendous pain, sometimes hallucinating or very confused, often had to try and instruct some carers what to do and how to do it.
↩Reply from Tia Hulson, Manager / Director at Alexandra House Support Services Ltd
I would like to first extend my sincere condolences to you and your family. I am grateful to you for this review as we always use feedback to improve our services. We do however ask that when reviews are posted, they must be accurate and that consideration is given to the contents so that they are...
I would like to first extend my sincere condolences to you and your family. I am grateful to you for this review as we always use feedback to improve our services. We do however ask that when reviews are posted, they must be accurate and that consideration is given to the contents so that they are not perceived as a defamation of character. Our team of support staff are trained are NOT Nursing Care staff. Pain management is a Nursing care matter and only qualified nurses can deal with such matters. Support staff are often mistaken for nursing staff, but the two roles are distinctively separate, and one cannot be confused for the other. I appreciate you found the care staff to be respectful and helpful; this reinforces what the organisation strives to achieve. It would have been helpful to hear about the issues you refrained from mentioning and if you wish for me to organise a meeting at your convenience to discuss your concerns further, I would be more than open to this.
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Frequently Asked Questions about Alexandra House Support Services Ltd
How much does Alexandra House Support Services Ltd cost?
The agency lists fees between £1,658 and £1,700 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Alexandra House Support Services Ltd employ?
Alexandra House Support Services Ltd employs 12 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alexandra House Support Services Ltd to verify any information. View our terms and conditions. Alexandra House Support Services Ltd has a Basic Service -what a Basic Service includes.