TLS Social Care

Linda is the Founder, Director, and CQC Nominated Individual of TLS Social Care. She brings over 20 years of extensive experience working with adults with a wide range of needs, including Learning Disabilities, Autism, Mental Health conditions, Dementia, and Physical Disabilities. Her career in health and social care began at the age of 17 as a Care Assistant, where she developed her foundation in frontline support before progressing into more specialist and leadership roles.

Throughout her career, Linda has worked in diverse care environments including residential services, supported living, domiciliary care, hospital settings, and community-based teams. While completing her Social Work degree, she gained hands-on experience supporting adults with learning disabilities in supported living settings. She has since held positions as a Social Worker, Best Interest Assessor (BIA), and Team Manager, giving her a deep understanding of statutory duties, safeguarding practice, capacity law, multidisciplinary working, and person-centred care.

As a qualified and experienced professional, Linda brings strong leadership, regulatory knowledge, and a clear vision for high-quality, relationship-based care. Her core mission is to uphold and promote the rights, dignity, and well-being of vulnerable adults. She is committed to ensuring that every service user receives safe, effective, compassionate support that enables them to live independent, empowered, and fulfilled lives in their own homes.

In her role as the CQC Nominated Individual, Linda provides strategic oversight across all areas of the organisation. She ensures that TLS Social Care remains compliant with the Health and Social Care Act, CQC’s regulatory framework, and best-practice standards. She works closely with the Registered Manager, leadership team, and external professionals to maintain robust governance, effective quality assurance systems, and a culture of transparency, learning, and continuous improvement.

Linda is known for her strong values, her dedication to staff development, and her commitment to building trusting, respectful relationships with service users and their families. Her leadership continues to drive TLS Social Care’s growth, stability, and reputation as a safe, well-led, and person-centred provider.

Najmin is an experienced, compassionate, and highly skilled CQC Registered Manager who leads TLS Social Care with a strong commitment to quality, safety, and person-centred practice. She is responsible for overseeing the operational management of the service, ensuring that all care delivered meets the regulatory requirements set out by the Care Quality Commission and reflects the organisation’s values of dignity, respect, transparency, and high-quality care.

With an in-depth understanding of the Health and Social Care Act, safeguarding legislation, and CQC’s Quality Statements, Najmin ensures that the service remains compliant, well-led, and responsive at all times. She monitors care delivery, reviews care plans and risk assessments, oversees staff performance, and ensures that systems are in place to support safe, effective, and personalised care for every individual.

Najmin is known for her strong leadership, calm presence, and ability to build positive relationships with service users, families, staff, and external professionals. She promotes a culture of learning, openness, and continuous improvement, ensuring staff are well supported, trained, and confident in their roles. Her robust oversight of audits, incident reviews, training compliance, rota management, and care quality monitoring ensures the service remains inspection-ready and aligned with best practice.

Approachable and solution-focused, Najmin handles challenges with clarity and fairness. She ensures service users’ voices are heard, concerns are addressed promptly, and improvements are continuously embedded across the organisation. Her dedication to excellence contributes significantly to the stability, reputation, and success of TLS Social Care.

With her leadership, TLS Social Care continues to provide safe, reliable, and person-centred services that positively impact the lives of individuals and their families.

Narmeen is a dedicated and highly organised Care Coordinator who plays a key role in ensuring the smooth and efficient delivery of care services. She oversees the day-to-day coordination of care packages, staff scheduling, and communication with service users, families, and professionals. Narmeen is known for her calm approach, strong problem-solving abilities, and commitment to maintaining high-quality standards across all aspects of service delivery.

With a person-centred mindset, Narmeen ensures that each service user receives support tailored to their individual needs, preferences, and routines. She works closely with frontline staff to provide clear guidance, resolve scheduling challenges, and monitor changes in service users’ well-being. Her strong administrative skills allow her to manage documentation, care plans, risk assessments, and compliance requirements with attention to detail and accuracy.

Narmeen builds positive and professional relationships with staff, service users, and external agencies. She communicates openly, encourages teamwork, and contributes to a culture of trust, respect, and consistency within the service. Her proactive approach ensures that any concerns are managed quickly and effectively, supporting safe and reliable care.

Through her ongoing dedication and professional attitude, Narmeen plays an essential role in supporting the overall quality, continuity, and success of TLS Social Care’s service provision.

Francisca is a committed and detail-focused Recruitment & Compliance Officer who plays a vital role in ensuring that TLS Social Care maintains a safe, high-quality, and fully compliant workforce. She oversees all stages of the recruitment and onboarding process, ensuring that every candidate meets the organisation’s values, safeguards expectations, and regulatory requirements.

With a strong understanding of safer recruitment principles, Francisca manages DBS checks, right-to-work documentation, reference gathering, training compliance, and personnel file audits with precision and professionalism. Her meticulous approach ensures that all staff files are consistently maintained to CQC standards, reflecting the organisation’s commitment to safe and effective care.

Francisca is highly organised, approachable, and proactive in her work. She maintains excellent communication with applicants and new starters, guiding them through the recruitment journey and ensuring they feel supported from the initial enquiry to their first day in post. She collaborates closely with management and care coordinators to ensure staffing levels are met and that onboarding runs smoothly and efficiently.

She also monitors ongoing staff compliance, including training updates, expiring documents, and policy adherence—taking timely action to address any gaps and keep the organisation inspection-ready. Her ability to balance friendliness with firm professional boundaries helps build trust while upholding the highest standards of safety and quality.

Through her dedication, reliability, and eye for detail, Francisca strengthens the integrity of TLS Social Care’s workforce and contributes significantly to maintaining a safe, well-led, and high-performing service.