Patience Healthcare (North East) Ltd Reviews (9)
9.6
Patience Healthcare (North East) Ltd has a Review Score of 9.6 (9.645) out of 10, based on 9 reviews in the last 2 years.
Over all time Patience Healthcare (North East) Ltd has 9 reviews.
Review from A N (Daughter-in-law of Client) published on 24 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good company And all the staff is very good if any issues or any problems with clients or any career related they always solve it quickly. We are very happy with this company if more people can get help and support they welcome to help them .
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Q A (Son of Client) published on 5 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Patience Healthcare have provided care services to my mum for over a year now. They are flexible and cater to my mum's complex needs (dementia). They are always attentive and review often with spot checks. The carers provided are well trained and equipped. One carer has been especially helpful and reliable
to my mum's needs.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from N I (Daughter of Client) published on 3 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The company is very thorough and detailed, and available for any advice or feedback. The carer who is allocated to me, is kind, caring, professional and goes above and beyond of what is expected of her. I am extremely satisfied with her work and empathy that she demonstrates while looking after my mum.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Ferozah H (Granddaughter of Client) published on 3 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Grandma enjoys the activities provided in the leisure days she attends the centre but does not like the food served. However she is pleased with the care provided by support workers and looks forward to them.
Reply from Neha Woochit, Registered Manager at Patience Healthcare (North East) Ltd
Hi, thankyou for the feedback. Patience Healthcare only runs Homecare not the Daycentre. I suggest you speak to the daycentre themselves. Thankyou again.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from R S (Son of Client) published on 2 September 2025
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Patient healthcare are a decent company staff most are accommodating they look after my mum
My mum gets on well with girls that come to the house & they also get on with my mum the service provided is good
The manager who works in the office is very helpful as is another lady who is one of Careworkers
My mum gets on well with girls that come to the house & they also get on with my mum the service provided is good
The manager who works in the office is very helpful as is another lady who is one of Careworkers
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Stuart Vincent H (Son of Client) published on 1 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When my mother came out of hospital April 2024 Doctors gave my mother "days at best weeks" to live and said nature is going to take it's course, where do you want mum to spend her final days, home or in a care home. I chose home, Patience Healthcare (North East) Ltd were the care provider of my mum,
who from hospital had scabies and had lost a considerable amount of weight. All initial staff, some of whom are still caring for her some 16 months on have achieved nothing short of a miracle as mum - although still bed ridden, incontinent with late stages of alzheimer's have indeed saved and are continuing to save my mothers life. Albeit with the obvious challenges of home care the staff at Patience Healthcare (North East) Ltd have saved my mums life, she is happy, comfortable and very well looked after.
I could not sing the praises of all staff at Patience Healthcare (North East) Ltd enough.
The care for my mother has been nothing short of a miracle.
I could not sing the praises of all staff at Patience Healthcare (North East) Ltd enough.
The care for my mother has been nothing short of a miracle.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from T E (Daughter of Client) published on 28 August 2025
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother has used this service a few good year now we have had our ups and downs but over all we are very pleased she has adjusted well to the carees and they to her, her carers are very helpful polite and have made her feel safe her daily life has massively improved thnx to them.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Bilal K (Son of Client) published on 28 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall we are happy with the services provided, there are a few points we would like to see improvements on. Please call us in regards to these issues so we can all benefit from the highest standard of services you can provide.
Reply from Neha Woochit, Registered Manager at Patience Healthcare (North East) Ltd
Hi Bilal,Thankyou, Management will be in touch to gain further feedback.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Selina H (Client) published on 28 August 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm happy with the patient care from the carers, they have a standard in the cleaning and preparing food for me . They know how I want my food and how I want my cleaning , I don't have to say . I give 10/10 review on their work , they come with full ppe and uniform , they come presently and clean .
Love the work they do and never change it .
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Current Review Score: 9.6 (9.645)
Overview of Review Score
The Review Score of 9.6 (9.645) out of 10 for Patience Healthcare (North East) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Patience Healthcare (North East) Ltd is calculated as follows: ( (39 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 51 Ratings = 4.745
-
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Patience Healthcare (North East) Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
