Patience Healthcare (North East) Ltd

Neha brings over 15 years of experience in a highly regulated, people-focused career. She is working towards her Level 5 and has an LLB degree, a Prince2 Practitioner qualification, Six Sigma and training in Leadership for Carers and Advocates excellent background for leading safe, reliable and person-centred services. Her care journey started at a community support organisation where she quickly found her love of quality, governance and service standard raising. She has since worked very closely with directors, carers, and frontline teams, providing audits and policy development, staff training, safeguarding, and complaint resolution. She excels at designing and improving systems that meet CQC requirements and prides herself on being able to help teams deliver consistent, meaningful care.

One of Neha's proudest achievements is leading the way in overhauling internal quality systems and helping staff to grow in confidence and capability. She enjoys working with and mentoring team members and creating a positive work environment where all feel valued and supported.

Neha believes in respect and honesty, and she does her best to make a real difference in people's lives. She provides power to individuals, creates an environment of dignity and independence, and ensures that every person who is getting support feels heard and cared for. She is on a mission to always enhance services and welcome feedback from families, clients and staff alike.

Outside the office, Neha loves to travel, be physically active and meet people from different backgrounds. She speaks several languages, which helps her develop strong, meaningful relationships with communities she supports.

Kelly Fawcett joined the organisation in 2024 and is a highly experienced health and social care professional with a strong clinical and care background developed over many years in the sector. Having worked in care since leaving school, she brings a depth of knowledge, practical expertise, and a genuine commitment to delivering safe, effective, and person-centred care.

Kelly has extensive experience supporting individuals with complex and long-term needs, including people living with dementia, oncology patients, and vulnerable adults requiring both clinical and emotional support. Her career spans hospital, residential, and care home environments, allowing her to apply best practice across a wide range of care settings.
She is highly competent in medication management, care planning, risk assessment, and the delivery of dignified personal care, ensuring each individual’s needs, preferences, and independence are respected at all times. Kelly works in line with regulatory standards and evidence-based practice, maintaining accurate documentation and promoting safety, well-being, and quality outcomes.

Kelly is recognised for her professional approach, compassion, and strong communication skills. She works collaboratively with families, multidisciplinary professionals, and colleagues to ensure continuity of care and positive experiences for those she supports. Her commitment to continuous professional development and maintaining high standards makes her a trusted and valued member of the home care team.

Jessica joined Patience Healthcare on 19 February 2024, initially as a Care Coordinator, and was later promoted to Senior Care Coordinator in recognition of her skills, dedication, and strong performance.

In her current role, Jessica oversees the coordination of care packages, ensuring each client receives safe, responsive, and person-centred support. She works closely with care staff, social workers, nurses, and occupational therapists to maintain high standards of care delivery. Jessica also supports care workers day to day, manages staff scheduling, organises cover at short notice, and ensures care plans are accurate, compliant, and regularly reviewed.

With a solid background in health and social care, along with relevant training including the Care Certificate, mandatory training, Level 3 medication administration, PEG feeding, and clinical skills, Jessica brings both leadership and practical expertise to her role. She is known for being approachable, organised, and reliable, and plays a key role in the smooth and effective running of services while keeping clients’ wellbeing at the heart of everything she does.