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Horizons Homecare - Blackpool, Fylde & Wyre

11 Birley Street, Blackpool, Lancashire FY1 1EG
Horizons Homecare - Blackpool, Fylde & Wyre logo
We have used Horizons Homecare for 6 months now and have never been so happy with a care company.Trevor D(Son of Client/Service User)
Horizons Homecare - Blackpool, Fylde & Wyre, Blackpool
If I could shout to the world about how caring and professional the Horizons team are I would.S M(Daughter-in-law of Client/Service User)
Horizons Homecare - Blackpool, Fylde & Wyre, Blackpool
The difference in care to previous care is amazing. My grandma is much happier.R T(Granddaughter of Client/Service User)
Horizons Homecare - Blackpool, Fylde & Wyre, Blackpool

Horizons Homecare stands out by offering kind, punctual and consistent care, delivered by the same familiar carers who take the time to build genuine relationships.

This family-led approach helps people feel safe, respected and truly supported in their own homes.

Horizons Homecare is a leading provider of homecare services for adults aged 18+.

Horizons Homecare ensures each person is treated with dignity and warmth, as though they were part of the same...  

Care Provided by Horizons Homecare - Blackpool, Fylde & Wyre

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £30.15 - £33.50
  • Weekly Live-in Care Fees: £2,098 - £2,268
  • 30 Minute Visiting Care Fees: £20.70 - £23

We offer Clear, Transparent Pricing. Our visiting care rate is structured to be simple and fully inclusive. We do not add separate travel charges, assessment fees, administration costs, complex care surcharges, ad hoc supplements, or higher weekend rates etc.

The price you are quoted is the price you pay.

We recognise that cost is an important consideration for families arranging care. Some providers advertise a lower headline rate, with additional charges applied once care begins. We believe families should be able to plan with certainty from the outset, without unexpected extras.

Our fees reflect high standards of care, continuity of carers, and fair pay for our team, ensuring reliable, consistent support for the people we look after.

Transparent. Predictable. Fair.

The price(s) shown are provided by the agency. Contact Horizons Homecare - Blackpool, Fylde & Wyre for full pricing details and T&Cs.

Contact Horizons Homecare - Blackpool, Fylde & Wyre to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Lisa Garrad (Registered Manager)

Horizons Homecare - Blackpool, Fylde & Wyre Reviews (27)

10

Horizons Homecare - Blackpool, Fylde & Wyre has a Review Score of 10 (9.988) out of 10, based on 27 reviews in the last 2 years. Over all time Horizons Homecare - Blackpool, Fylde & Wyre has 27 reviews.

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Showing 27 reviews matching selected criteria
Review from Amanda J (Niece of Client) published on 7 May 2026 Submitted via Website
Overall Experience
Horizons Homecare have been brilliant. They are so thoughtful and caring. They took the time to listen to our needs and concerns as new caregivers. The comprehensive care plan makes sure everything is recorded, even the nuances our auntie has.
It's really been the little things that have made such a massive difference, such as using the same words, gestures and keeping to routine that really helps and supports our auntie.
They are easy to approach and are on hand to change the care plan or just give reassurance that we are doing OK.
The regular check-ins to see how things are going gives that extra touch which is lovely.
Using Horizons has given time back to us as a family which is priceless and has avoided carer burnout. We feel safe knowing our auntie is receiving the best possible care and attention.

I would highly recommend, thank you.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thankyou Amanda for the kind words!
It's so nice knowing the positive impact that the care has provided to you and your Auntie as a family.
We understand that care is not a 'one size fits all' therefore we will always tailor the care to an individuals needs and amend accordingly as needs change.

As always, anything else we can do please do not hesitate to reach out.

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Review from Janet H (Daughter of Client) published on 5 May 2026 Submitted via Postal Card
Overall Experience
Very satisfied with care agency and care staff pleasant and always go above and beyond to support myself and my mum. Have courtesy and empathy at all times, and be very reassuring and kind.
Would have no hesitation in recommending your company and care staff to anyone that required home services.

Excellent service, highly recommend.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thankyou J for this feedback!
The staff team will be thrilled with this.
Our care always extends to ensure we have great communication with family to be responsive to changes needed and appreciate all your feedback.

Again, a big thankyou and please reach out if there is anything further we can do.

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Review from T R (Son of Client) published on 30 April 2026 Submitted via Postal Card
Overall Experience

Horizons have cared for both my dad and mum since January 2025. The care provided and the overall service has been excellent from day one. All the carers have been friendly, professional and helpful to a fault. We would recommend Horizons to anyone.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thankyou so much T for your kind words.
I know the care team are very fond of your parents and nothing is too much trouble!
I will pass on these kind words to the team as I know they will be thrilled with this feedback.

As always, if there is anything further we can do please do not hesitate to get in touch.

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Review from T H (Friend of Client) published on 22 April 2026 Submitted via Website
Overall Experience
Over the last year your team have been looking after a friend of mines mum. He lives and work abroad so is not able to support mum as much as he would like to. You have taken over the support of his mum in her 90's with great care and commitment. This has made such a difference not only to the elderly lady who loves the regular visits and companionship but also her son. Knowing someone else cares for your loved ones is 2nd to none.

Thank you so much you really are doing a wonderful job.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thankyou so much for your kind words.
We understand that distance can often be a struggle therefore anything we can do to support and will always ensure there are open lines of communication.

Again, thankyou for the review!

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Review from Angela C (Daughter of Client) published on 10 April 2026 Submitted via Postal Card
Overall Experience

We have been using your service for 12 months now. The care has been excellent, and the staff are always very helpful and pleasant. We know if we need more help, just to ring the office. Thank you.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thankyou, hasn't 12 months gone fast!
It is a pleasure to still be able to provide the service to your parents.

We really do value all your support and as always, here to help should you need anything further.

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Review from Janet C (Daughter of Client) published on 9 April 2026 Submitted via Website
Overall Experience

I would thoroughly recommend Horizons Homecare for your loved one. Our family found them punctual, experienced, caring and professional. We met many carers of all ages and all treated our dear mum like a good friend. We were very grateful for a free visit and assessment (either in the rehab place or at mum's home) the day following our enquiry and their support started shortly after.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
This is so lovely to hear Janet!

I know all the care team were extremely fond of your Mum and it was a pleasure to work alongside you as a family.

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Review from K C (Daughter of Client) published on 6 February 2026 Submitted via Website
Overall Experience

Cannot thank the staff enough for their support for our mum, particularly after her recent hospital stay. Nothing is too much trouble including changing visit times and ensuring she had carers she knew well. Their patience and flexibility are commendable.

Reply from Lisa Garrad, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre
Thankyou so much for this review!
I am so pleased we were able to support during a period of change for your mum and be reactive to ensure she had everything in place that she needed.

Thankyou again and I will share this with the team, I know they will be thrilled to read.

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Review from Bob S (Son of Client) published on 3 February 2026 Submitted via Postal Card
Overall Experience
No complaints at all.

Staff are friendly, helpful and courteous. We've seen a big improvement since using Horizons.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words. It's lovely supporting Mum and i know the girls enjoy spending time with her. I'll maker sue this feedback is passed on to the team - it will certainly brighten their day. Thank you once again.

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Review from A C (Daughter of Client) published on 9 December 2025 Submitted via Website
Overall Experience

Horizons provided care to my father in what proved to be the last few days of his life. They were full of positivity and he had a great rapport with them. I would highly recommend them and as a family we are grateful for their support at a particularly difficult time.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words. I will make sure Lisa and the team have this feedback passed on to them as I'm certain it will mean the world to all of them. Thank you for trusting us to support you and your family, it has been our honour to support you all.

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Review from E H (Granddaughter of Client) published on 18 November 2025 Submitted via Website
Overall Experience

My grandma loves the company from all the girls that come. They do an amazing job and make her feel safe and well looked after. They go above and beyond for every visit and all the tasks my grandma needs doing gets done and extra jobs too.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words. I'll make sure this review is circulated around the office and team.

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Review from Mike D (Grandson of Client) published on 11 August 2025 Submitted via Website
Overall Experience
My family used Horizons Home Care at the end of 2024 - beginning of 2025 to sort personal care for my Nana who was sadly coming to the end of her life.
Whilst my Nana was fully compus mentis until her final few days she required a decent level of care and Horizons didn't disappoint.
Having worked for a care company myself many years ago I can honestly say that Horizons are a level above of any care company who I have come into contact with before.
Time keeping was on point, professionalism was second to none but more importantly empathy and actual care was simply outstanding, no matter what the task!
In my nanas last few hours Horizons came to see to her. The girls were incredible and made my Nana decent and clean ready for when she passed away a couple of hours later. Not a nice task to do for anyone but the girls did it without and hesitation and did so with respect and courtesy.

I simply can not thank Horizons enough. Without a shadow of a doubt the best care company within.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words. I know we have said it before to you, but this type of feedback is what motivates & inspires us to keep pushing the standards of care forward. It was an honour to support you, your family and Nana. We are always here if you need anything else - even if it's just a brew when you are passing by.

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Review from L A (Granddaughter of Client) published on 1 July 2025 Submitted via Website
Overall Experience
I used Horizons Homecare for care for my grandmother. We were so impressed from the initial consultation, the professional manner and the added extras. My grandmother was a little hesitant at the start however after our introduction to her team, she was excited to see them again and they became an extended family!
Nothing was too much trouble for any of the care staff and the communication from the office was great. We were informed throughout.

I cannot recommend Horizons Homecare enough and tell everyone looking for care to go to them!

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words and for the feedback. I'll make sure this feedback is passed on to the team as i'm sure it will make them very happy! Thank you once again.

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Review from David F (Client / Service User) published on 26 June 2025 Submitted via Postal Card
Overall Experience

I am a diabetic invalid with issues with my eyes and heating. Being old I am no longer strong and need help with shopping for essentials and going out to lunch. Horizons have provided me with this service when other provider would not. I am looked after very well my doctors at the village surgery provide me with my medical support staying alive and happy.

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Review from Hannah G (Granddaughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience

We can't thank Horizon Care enough. They looked after my nana in the final months of her life. The director came to have an initial visit with my nan to introduce himself and their service, get to know my nana, and build a relationship. These carers actually care, which sometimes you don't get but you can tell these carers have been so well trained but also beautiful hand picked. Care is not something you can teach but these ladies were just so compasionate and caring for my nana. Towards the end of my nanas life we needed to increase the package urgently. The director made sure this happened. He did everything he could to meet my nans needs. He always called/ communicated any updates/ concerns. They went above and beyond. The director made sure he kept the same few carers going into my nan so she could build a relationship with them. I am a nurse myself so I know when care is good and I know what to look for. My nan passed away at home comfortable, clean and peaceful thanks to Horizon.

Reply from Russell Crossley, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your incredibly kind words. It means the world to us to know that we were able to support your nana and your whole family during such an important and emotional time.We always say that care should feel personal, not transactional, and your nana truly touched the hearts of the...  

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Review from Margaret D (Client / Service User) published on 18 March 2025 Submitted via Postal Card
Overall Experience

Friendly and professional. Every visit was a pleasure. When I first came out of hospital it was overwhelming, so my helper from Horizons was understanding and I felt we had known each other for years. Whatever I needed doing what she did with a smile. My home is clean and sparkling. Also i was good to have someone to chat with. I would recommend Horizons Homecare.

Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your Kind words! It's always a pleasure to help you, and it's always nice to see you at our events having fun! You have made such an amazing recovery and I know your very small team of 1 Helper absolutely loves coming to see you. I'll pass this on to her, she'll be super happy to receive these compliments. Thank you once again!

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Review from Carole S (Daughter-in-law of Client) published on 11 February 2025 Submitted via Website
Overall Experience
We cannot thank Horizons Homecare enough. Not at all surprised that there are so many five star reviews here as everyone we have dealt with has gone over and above expectations. My mother-in-law likes that she has the same carers, who are all lovely with her - she blows them kisses as they leave! They don't just provide the basics - they chat with her and we have seen a difference in her because of that.

The entire team are well turned out, polite and punctual. James responded to our urgent request the same day, going out of his way to do the risk assessment so that care could start quickly. Highly recommend .

Reply from Russell, Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words. Continuity, family, kindness and punctuality are our core values and I'm happy it seems to be having a positive impact for you. Your feedback will be passed on to your mother-in-law's care team, I'm certain they will all be super happy to receive this review.

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Review from Trevor D (Son of Client) published on 6 December 2024 Submitted via Website
Overall Experience

We have used Horizons Homecare for 6 months now and have never been so happy with a care company. We will 100% recommend them to everyone we meet because they have been that good to us. They have helped us in more ways than I can write, from last minute changes to support in finding the right hotels for family to stay at. Bunch of diamonds. Thank you so so much.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you so much for your kind words and feedback. I'm certain our team will be really happy with the review!

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Review from Vicki G (Daughter of Client) published on 15 October 2024 Submitted via Postal Card
Overall Experience

Since changing to Horizons I cannot believe the difference in my mum. She is treated with great care and respect. The carers ensure my mum is clean all the time. They also clean the house and are on top of everything. With everything they do for Mum also reflects on my dad. He is feeling much more at ease and at 86 this gives me great peace of mind. My personal opinion of the care given is as though it was each carer's own family.

Reply from James Galler, Company Director at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you for taking the time to provide amazing feedback! We're so glad to hear that your mum is receiving such compassionate care and that it's bringing peace of mind to your dad as well. Our team truly strives to treat every client like family, and your words mean a lot to us. If there's anything else we can do to support you, please let us know!

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Review from Tyler G (Grandson of Client) published on 11 October 2024 Submitted via Website
Overall Experience

The staff at Horizons have been outstanding, they treat my Grandmother so well. We have seen a positive difference in the happiness of Grandma since Horizons took over, she loves the staff! It's amazing that she gets the same carers each day when they're supposed to be there. We as a family couldn't be more thankful for the service so far.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Tyler, thank you so much for the feedback. It means the world to us and Grandma's team of carers. The staff love Grandma and Grandad and I'm certain they will be thrilled to get these compliments. Thank you once again.

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Review from R T (Granddaughter of Client) published on 25 September 2024 Submitted via Postal Card
Overall Experience

Horizons Homecare recently took over for my grandma and I am so happy they did. The difference in care to previous care is amazing. My grandma is much happier. The carers are lovely, they are punctual which creates a relaxed routine for both my grandma and grandad. The same carers attend which is great because they create a bond and a welcomed sense of familiarity. They have motivated my grandma and she has perked up which is lovely to see. Thank you.

Reply from Holly Galler, Registered Manager at Horizons Homecare - Blackpool, Fylde & Wyre

Thank you for this lovely feedback. It's a pleasure looking after Grandma and Grandad and I know the team all absolutely love going there to see them. I'll pass this feedback on to the team as I'm sure it will brighten up their day. Thank you once again!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (4)

News
  • Posted: Saturday 29 Jun 2024View published version here: https://www.horizonshomecare.co.uk/post/horizons-homecares-view-on-hospital-discharge-challenges Our view on the Blackpool Gazete website via Article ref: ugc_302756 In a detailed analysis by the Homecare Association, Horizons Homecare presents a comprehensive view...
  • Posted: Wednesday 26 Jun 2024Original article here: https://www.horizonshomecare.co.uk/post/how-much-does-care-at-home-cost-is-homecare-cheaper-than-a-care-home What costs are typically involved? When searching for care services to support yourself or your loved ones, it's crucial to understand both the services offered and...
  • Posted: Friday 31 May 2024Horizons Homecare, a new and innovative care provider, has officially opened its doors in Blackpool this May. Located at 11 Birley Street, Blackpool FY1 1EG, in the former premises of...

Awards / Recognitions (2)

Meet the Team (3)

James Galler Job Title: Director Joined: 2024
James Galler

James Galler is the co-founder and Company Director of Horizons Homecare, established with his wife, Holly Galler, a qualified mental health nurse. With a first-class honours degree in Nutrition & Exercise Sciences from the University of Central Lancashire and a strong background in business consultancy, James is committed to making Horizons a place where exceptional care and operational excellence go hand in hand.

At Horizons, James puts people first. He’s dedicated to building a supportive environment for both clients and staff. His expertise in financial planning and strategic advice keeps the agency growing and running smoothly, ensuring resources are always available for top-quality care. James believes that happy, empowered employees are key to providing the best service, so he focuses on creating a positive workplace where staff feel valued and motivated.

James’s approach is all about relationships. His excellent communication skills help build trust and strong connections with clients, making sure their needs are always met with compassion and professionalism. By prioritising the well-being of his team and clients, James ensures that everyone at Horizons feels cared for and supported, setting the standard for homecare services.

Russell Crossley Job Title: Director Joined: 2024
Russell Crossley
Hi, I'm Russell and I'm the Director for Horizons Homecare. I'm married and have 3 daughters, a Weimaraner (Poppy) and a squad of footballing teenagers! My experience in care starts all the way back in 1990's where I supported family members with very specific needs. I then went on to study Sports & Exercise science and Nutritional sciences before falling in love with the world of Business.

I have owned, lead and built businesses in finance, retail, service and domiciliary care - all of which have shaped my decision to join, build and lead Horizons Homecare to be the very best care company around.

In the very rare event that I cannot help you with your care needs, I can certainly help you find an alternative provider that has the same values as we do.

Lisa Garrad Job Title: Registered Care Manager Joined: 2025
Lisa Garrad

Hi, my name's Lisa, and I am thrilled to be a part of Horizons Homecare!

I started my journey in Health & Social Care in 2016, working as a support worker for adults with learning disabilities. I quickly realised this was the area I wanted to progress in and completed my Level 5 in Leadership & Management, using my skills to adapt to home care, providing care in the community.

I have been CQC registered since 2021 and love the relationships formed between clients and carers. I am passionate and thrive knowing carers are delivering the best care to people across Blackpool, Fylde & Wyre.

In my spare time, my husband and I have two amazing daughters whom we love spending time with.

Frequently Asked Questions about Horizons Homecare - Blackpool, Fylde & Wyre

How many Carers does Horizons Homecare - Blackpool, Fylde & Wyre employ?

Horizons Homecare - Blackpool, Fylde & Wyre employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Horizons Homecare - Blackpool, Fylde & Wyre to verify any information. View our terms and conditions. Horizons Homecare - Blackpool, Fylde & Wyre has an Enhanced Service - more info.