Walfinch St Albans

Unit 4d, Herts Business Centre, Alexander Road, London Colney, St Albans AL2 1JG
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9.5 7 Reviews
  • Walfinch St Albans, St Albans
Walfinch St Albans is a trusted provider of home care services, specialising in offering person-centred, compassionate and professional care in support all clients.

Services include but not limited to:
- Hourly Care & Short Breaks
- Live-In Care
- Night Care
- Companionship
- Parkinson’s, Alzheimer’s, and Dementia Care
- Respite Care
- End of Life Care
- Physical injuries
- Alzheimer's and Dementia

Their tailored services ensure all clients receive the support they need, whether short-term or ongoing. The team collaborate closely with healthcare providers for a seamless transition from the clinic to their home.

The referral process is simple, and they’re committed to achieving the best outcomes for all clients. The team would be happy to discuss how they can support your recovery.

Thank you for considering Walfinch St Albans as your care partner.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £32
  • Weekly Live-in Care Fees: £1500 – £1600

Free complimentary care plan and risk assessment

These prices are only a guideline, please contact Walfinch St Albans to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Charlene John-Lewis (Manager)

Walfinch St Albans Reviews (7)

9.5

Walfinch St Albans has a Review Score of 9.5 (9.500) out of 10, based on 7 reviews in the last 2 years.
Over all time Walfinch St Albans has 7 reviews.

Overall Experience
  • 6
  • 0
  • 1
  • 0
  • 0
Date Published
  • 7
  • 3
  • 7
  • 7
  • 0
Reviewer Connection to Walfinch St Albans
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Richard L (Son of Client) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my mum from the team. Mum needed live-in care at short notice after an illness, and the team arranged this very promptly and the carers who stayed with mum were all great.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A L (Daughter of Client) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a carer for my mum and have used Walfinch for short term cover when I have had to be away for a few days.
It has been really easy to arrange and they have been able to provide a single carer for all of the daily visits, which has been great for my mum. When using other care companies previously,
it seemed to be a different carer almost every visit meaning they never knew where to find things and never got used to mum's routine.
A specific member of staff has been great with both of my parents and quickly picked up on my mum's routines and requirements. We hope she will be able to covers any future respite breaks as well.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret W (Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Geting to know how walfinch work, some problems setting up the new document and the DD payments, and the app, is very hard to use,.
Reply from Jide Williams, Director at Walfinch St Albans

Thanks for your kind review and comments, I agree it takes getting used to, but once up and going its fool proof to ensure clients dignity, safety and purpose driven person centred care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David F (Husband of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Wallfinch carer was excellent in the care that she gave my wife towards the end of her life. She was always punctual, professional and very friendly and nothing was too much trouble. I wish the service could have continued but unfortunately my wife was admitted to a hospice.
  • Staff
  • Care / Support
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  • Treated with Dignity
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Review from Edward A (Son of Client) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walfinch have been absolutely excellent in caring for my Mother. They have been extremely professional at all times, treating her with kindness, patience and with the utmost dignity. Worth a special mention are two specific staff members who have been wonderful. I would recommend the company wholeheartedly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Daughter of Client) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walfinch St Albans were outstanding excellent and helped take care of my mother whilst I was ill. Everyone was charming, helpful and kind. I would recommend their services to
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G S (Wife of Client) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walfinch St Albans have provided an excelled service of care for my husband who has Parkinson's and dementia. The carers are always punctual, polite, professional and really helpful. The management are well organised and nothing is too much trouble.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Walfinch St Albans is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Walfinch St Albans is calculated as follows: ( (37 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 40 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Walfinch St Albans is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Charlene John-Lewis

Job Title: Registered Manager Joined: 2025

An experienced Registered Manager with over 15 year continues experience within the Health & Social Care sector, supporting various client groups. I enjoy empowering others to achieve their personal best, as it promotes their well-being and purpose in day-to-day lives.


I strive to ensure that the needs and preferences of individuals are at the heart of everything we do, my approach is rooted in fostering a supportive, positive, and inclusive environment for both staff and service users where they feel valued, supported and heard.


Outside of work, I enjoy gardening and decorating, which allows me to express my creativity within a welcoming space. I also prioritise spending time with my family, as it’s an important part of maintaining balance and connection. I’m always eager to contribute to my local community and enjoy opportunities to give back and make a positive impact.

Frequently Asked Questions about Walfinch St Albans

What Type of Services does Walfinch St Albans offer?

Walfinch St Albans offers Home Care.

How many Carers does Walfinch St Albans employ?

Walfinch St Albans employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Walfinch St Albans to verify any information. View our terms and conditions. Walfinch St Albans has an Enhanced Service - more info.