Kingsley Home Care - North Norfolk

9 Penfold Street, Aylsham, Norwich NR11 6ET
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9.3 6 Reviews
  • Kingsley Home Care - North Norfolk, Norwich
The team at Kingsley Home Care services truly believe that living in your own home, the place you know and love, is the best place you can possibly be. They support you to make that happen, providing assistance with all aspects of personal care, household tasks and companionship.

Whether it is domestic services, hourly care or just companionship, the team at Kingsley Home Care Services are here to help. Whether you would like support for one hour per week up to several visits per day, the friendly, professional carers are there for you or your loved ones.

Kingsley Home Care is proud to be the only home care provider in Aylsham, Norfolk with over 25 years' experience in the private healthcare industry.

Your support will be tailored to you and always provided with warmth, friendliness, professionalism and care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Call in Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28
  • Weekly Live-in Care Fees: from £1295

Upon request

These prices are only a guideline, please contact Kingsley Home Care - North Norfolk to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Karen Smith (Branch Manager)

Kingsley Home Care - North Norfolk Reviews (6)

9.3

Kingsley Home Care - North Norfolk has a Review Score of 9.3 (9.294) out of 10, based on 6 reviews in the last 2 years. Over all time Kingsley Home Care - North Norfolk has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

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6
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Review from J L (Wife of Client) published on 7 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was given excellent personal care until his death this month. His care requirements were adjusted as he became more and then fully dependent for personal care. His two carers treated him with great respect and supported his dignity. I shall be forever grateful to them.
I would highly recommend
Kingsley to anyone in need of care or support.

Reply from Hayley Forbes, Service Support Manager at Kingsley Home Care - North Norfolk

Thank you for your kind comments. It has been a pleasure to support you and your family.

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Review from D B (Daughter of Client) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After many weeks of trying to convince my mum that it would be beneficial for her to have someone come in a couple of days a week to cook a hot meal for her. My mum is thrilled to see a smiley face on Mondays and Tuesdays, have some lovely company and a nice warm meal. This has helped both my mum and
myself and taken a huge burden off my mind. I cannot thank your team enough for providing such a first class service!

Reply from Hayley Forbes, Service Support Manager at Kingsley Home Care - North Norfolk

Thank you for your lovely review. We are so pleased that the support is beneficial, not only to your Mum, but to the whole family.

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Review from Peter T (Client) assisted by family/friend published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This branch is in its early stages but shows promise of being perfectly satisfactory in all areas.

Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk

Thank you for your encouraging, kind words as we continue to grow and develop.

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Treated with Dignity

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Review from Donna H (Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk

Thank you for taking the time to leave a review of the service we provide.

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Management

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Review from R M (Niece of Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has two carers who attend three times a week - they are punctual, reliable, helpful, friendly and flexible. We are delighted with the service we receive.

Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk

Thank you for your lovely feedback, it's so nice to hear such positive things about our carers.

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Review from Ruth F (Niece of Client) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley Home Care has been providing excellent care for my aunt. My aunt receives her visits at the same time and the staff are always prompt. The staff has been very accommodating when I have asked for extra help, for example, extra visits or taking my aunt to an appointment. Nothing is too much trouble.
I would highly recommend them to anyone requiring any home care.

Reply from Karen Smith, Branch manager at Kingsley Home Care - North Norfolk

Thank you so much for your lovely feedback and we are so glad that you are happy with the service that we provide. I will ensure that we share your comments with the staff.

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Treated with Dignity

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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Kingsley Home Care - North Norfolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Kingsley Home Care - North Norfolk is calculated as follows: ( (25 Excellents x 5) + (11 Goods x 4) ) ÷ 36 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kingsley Home Care - North Norfolk is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

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Lorraine Nairn

Job Title: Care Coordinator

Joined: 2024

How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I have worked in the care industry for 5 years and was in a home care setting. I was told about Kingsley by Karen Smith and along with doing some research, I saw that Kingsley looked like a very good company to work for.


What do you find most rewarding about working in-home care?


The most rewarding part of home care is knowing that you are making a difference to your clients, by helping with all their needs and helping them to remain in their own homes.


What is your vision for the future of this branch and the services it provides?


I can see the Aylsham Branch being a huge part of Kingsley and offering all the home care services to all the individuals locally and in the surrounding areas and making a difference to those wanting to stay in their own homes.


What are your hobbies and passions outside of Kingsley?


I love walking my 2 dogs and spending time with my close family and friends. I especially enjoy coastal walks as well as just spending time in my garden.

Daniel

Daniel Wellings

Job Title: Group Business Development Manager

Joined: 2020

How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.


What do you find most rewarding about working in-home care?


I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.


What is your vision for the future of this branch and the services it provides?


My vision is that we eventually become the leading provider of home care in the UK


What are your hobbies and passions outside of Kingsley?


I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading.

Frequently Asked Questions about Kingsley Home Care - North Norfolk

What Type of Services does Kingsley Home Care - North Norfolk offer?

Kingsley Home Care - North Norfolk offers Home Care.

How many Carers does Kingsley Home Care - North Norfolk employ?

Kingsley Home Care - North Norfolk employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kingsley Home Care - North Norfolk to verify any information. View our terms and conditions. Kingsley Home Care - North Norfolk has an Enhanced Service - more info.