Primacy Homecare Ltd

The Old Courtyard, Copthall Farm, Breakspear Road South, Ickenham, Uxbridge UB10 8HB
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9.6 9 Reviews
  • Primacy Homecare Ltd, Uxbridge
Primacy Homecare provides compassionate and person centred care to people in the comfort of their own homes across the areas of Chorleywood, Eastcote, Gerrard’s Cross, Harefield, Harrow, Northwood, Pinner, Rickmansworth, Ruislip & Uxbridge. The team has over 23 years of home care experience.

Whether you are arranging care for yourself or a loved one, they will ensure that they stand with you in making the process smooth and only with your best interests at heart. Call or message today for a no obligation discussion about your care needs.
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Care Provided by Primacy Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £38
  • Weekly Live-in Care Fees: £1600 – £1800

Please contact us for more information.

These prices are only a guideline, please contact Primacy Homecare Ltd to find out the exact price for your requirements.

Contact Primacy Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Primacy Homecare Ltd to get a personalised quote.

Good to Know

Owner

  • Primacy Homecare Ltd
  • Privately Owned

Person in Charge

  • Manisha Fazel (Manager)

Primacy Homecare Ltd Reviews (9)

9.6

Primacy Homecare Ltd has a Review Score of 9.6 (9.552) out of 10, based on 9 reviews in the last 2 years.
Over all time Primacy Homecare Ltd has 9 reviews.

Overall Experience
  • 8
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Date Published
  • 9
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Reviewer Connection to Primacy Homecare Ltd
  • 4
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Total of 9, showing 1-9
Review from Nick W (Son of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a few months into mums new regime of daily home care. Mum is happy and settled with her carers and the companionship and helping her maintain her social life and other activities is working so well. Now she is unable to drive she can still remain at home but the carers have been great in ensuring
her life and activities aren't affected. Communication is also great with the care firm in relation to hospital appointments, and flexibility with changes of timings etc.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdHello N,
Thank you very much for your kind feedback. We're delighted to hear that mum is happy and settled with her carers, and that the support provided is helping her stay active and engaged in her daily life. It's wonderful to know that our team's companionship, flexibility, and communication have made a positive difference. We truly value your trust and will continue to ensure mum receives the best possible care and support. We'll will also ensure to share your appreciation with everyone involved in her care.
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Review from D A (Daughter of Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service nothing is too much trouble , very flexible on short notice changes . Reasonable rates for a super service with lovely, kind, dedicated carers . My brother and I feel very lucky to have found this company to care for our elderly father needs and also the standard of household chores
. Highly recommend.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdHello D, we are delighted to hear that you're happy with our service and carers. It's a pleasure to support dad, and we truly appreciate your recommendation.
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Review from E C (Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had excellent service and a very good carer, who has been very helpful, Kind and respectful.
I am recovering from a hip replacement and it has been very important for me to have such good care to speed up my recovery.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdThank you for your kind feedback regarding the care you received. We are pleased to hear that Carer H provided such attentive support and played a meaningful role in your recovery. Your feedbacks are truly appreciated, and we wish you continued progress and a smooth, speedy recovery.
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Review from S S (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the friendly, caring service Primacy Homecare provides for our parents. The staff are warm and friendly and our parents look forward to seeing them. Our Dad has vascular dementia and has turned away carers in the past but the 'Companion service' offered by Primacy has been a wonderful
way to introduce him to members of staff with whom he can form a relationship and feel comfortable with further down the line when his needs increase.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdHi, Thank you so much for your lovely feedback. We are pleased to hear that our team has made a positive difference for your parents, and especially for Dad. We understand how important it is to build trust and create genuine connections, and we are so pleased that our Companion service has helped him feel comfortable with our carers.
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Review from W H (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are fairly new to Primacy Homecare but we can't rate them highly enough.
They have recently been able to help out with a couple of mums appointments at short notice and nothing is too much trouble.
Mum looks forward to her visits from the carers and it has added a new dimension to her week.
The
staff are kind, caring and approachable at all times and it always comes across that mums wellbeing is paramount .
Thank you.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdDear W ,Thank you so much for your kind words and for taking the time to share your experience.It truly means a lot to us to hear that your mum is enjoying her visits and that our carers have been able to make a positive difference in her week. Supporting families-especially at short notice-is something we're always happy to do, and it's heartening to know that our team's kindness and commitment to wellbeing have come through clearly in your experience.Please do continue to reach out whenever we can be of support. We look forward to being part of your mum's journey and ensuring she continues to feel well cared for and valued.
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Review from R B (Son of Client) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was dissatisfied with her previous care arrangement but the engagement of Primacy Homecare has been a complete success and she is now very happy. The small team of carers provide care that is both friendly and professional to my mother and peace of mind to her family. Primacy have been a god
send.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdThank you so much for sharing your experience with Primacy Homecare Ltd. We are delighted to hear that mum is happy with her care and that our team has been able to provide both the support she deserves and peace of mind for your family. Every time I visit her I notice the positive change that has occurring since we started service.
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Review from J P (Client) published on 11 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are at the beginning of our relationship with Primacy Homecare and so far have had three home helpers. We hope the present lady is for the long term and that Primacy do not replace her, for she is excellent.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdThank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience with Primacy Homecare Ltd. We understand how important consistency is when receiving care , and we're pleased to hear that you are happy with your current Care Professional. Your satisfaction is our priority, and we will do our best to ensure continuity of care.
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Review from Mark N (Son of Client) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primacy Homecare provide daily visits to my mother who is 87. The level of genuine care and commitment to keeping my mum safe and healthy is excellent. Mum has built very positive relationships with her carers and when she says she loves them and that they provide excellent care and companionship, she
is not exaggerating. They are flexible and nothing seems to be too much trouble. The owner recruits well and they reflect his passion for caring for others and going the extra mile.
Reply from Manisha Fazel, Registered Care Manager at Primacy Homecare LtdThank you so much for taking the time to share your positive experience with Primacy Homecare. We are thrilled to hear that our team has been able to provide your mother with the care and companionship she deserves. It's incredibly rewarding for us to know that she has formed such positive relationships with her carers and feels genuinely loved and well looked after. We greatly appreciate your recognition of our flexibility and our commitment to going the extra mile. Our aim is always to ensure that each of our clients feels safe, healthy, and happy, and your feedback confirms that we are on the right track. Thank you again for your kind words. We will continue to strive to exceed expectations and ensure your mother receives the best possible care.
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Review from L T (Daughter of Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far we have received exceptional service from the carers both face to face with Dad and all communication from the office team has been excellent. We are very pleased to have chosen Primacy Homecare Ltd and are grateful for all their hard work.
Reply from Manisha Fazel, Registered Manager at Primacy Homecare LtdThank you for your kind words! We're thrilled to hear you're pleased with the care Dad is receiving and the support from our team. It is a pleasure working with your family. Thank you for choosing Primacy Homecare Ltd.
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Current Review Score: 9.6 (9.552)

Overview of Review Score

The Review Score of 9.6 (9.552) out of 10 for Primacy Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Primacy Homecare Ltd is calculated as follows: ( (47 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Primacy Homecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Nirav

Nirav Patel

Job Title: Managing Director

Our Founder and Managing Director, Nirav, started Primacy Homecare with a single vision – to provide his local community with the very best care services at home. Born in Harrow and now a resident of Ruislip, Nirav is passionate about local issues, in particular those that affect the most vulnerable in our community. Before founding Primacy Homecare, Nirav held a number of senior marketing leadership roles in the artificial intelligence, software automation, consumer and business electronics industries. Most recently he spent 13+ years at Nuance Communications, the leader in voice recognition, acquired by Microsoft and Tungsten Automation, a leading software automation and robotic process automation company.

Manisha

Manisha Fazel

Job Title: Registered Care Manager

Primacy Homecare is incredibly proud to have Manisha as our Registered Manager. Manisha has over 14 years of experience in caring for the elderly, with 11 years of those years as a Registered Manager. Leading all aspects of the delivery of care for Primacy Homecare, she ensures that we are exceeding Care Quality Commission (CQC) standards in how we are a Safe, Effective, Caring, Responsive & Well-led care organisation. Here’s some more about Manisha in her own words: I was born in Mauritius and my journey in care began in 2009 when I joined Home Instead until 2023, one of the leading care companies. Since then, I have dedicated myself to providing exceptional care to those in need whilst continuously refining my skills and expertise in the overall healthcare space. As a dedicated Registered Manager, I bring a wealth of enthusiasm and passion to my role, always striving to provide the highest level of support and assistance to those under my care, With a level 5 NVQ qualification in Leadership and Management in Health and Social Care, I am equipped with the skills and knowledge necessary to effectively lead and inspire my team towards excellence in service delivery. Primacy Homecare is currently supporting me to further develop my skills by completing a Level 7 NVQ. In addition to my current role, I am honoured to serve the Skills for Registered Manager Network as the Co-Chair for Brent and Harrow. This position allows me to contribute to the development and advancement of care standards within our community, further demonstrating my commitment to excellence in care. I take immense pride in my work, recognizing the profound impact it has on the lives of individuals within our community. Each day presents an opportunity for me to make a positive difference. Beyond my professional achievements, I am a proud parent of 2 wonderful boys.

Frequently Asked Questions about Primacy Homecare Ltd

What Type of Services does Primacy Homecare Ltd offer?

Primacy Homecare Ltd offers Home Care.

How many Carers does Primacy Homecare Ltd employ?

Primacy Homecare Ltd employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primacy Homecare Ltd to verify any information. View our terms and conditions. Primacy Homecare Ltd has an Enhanced Service - more info.