Helping Hands Home Care (Topsham)

Unit A Castleview Barns, Woodmanton Farm, Woodmanton, Woodbury, Exeter EX5 1HQ
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10 15 Reviews
  • Helping Hands Home Care (Topsham), Exeter
Helping Hands Topsham deliver personalised care and support designed to suit your specific needs, preferences, and lifestyle. Whether you’re looking for regular visits to help with household tasks and maintaining your favourite social activities or require full-time live-in care for more complex needs, Helping Hands are here to provide the assistance you need.

You might be recovering at home after a hospital stay and require temporary support during your recovery, or you may need ongoing help caring for a loved one with a health condition such as dementia.

With over three decades of experience, Helping Hands have supported more than 40,000 families across the UK with compassionate and reliable home care. The Topsham branch comprises a team of expertly-trained carers who have been handpicked for their kind and compassionate personalities.

Fully regulated by the CQC, they are dedicated to delivering safe, professional, and dependable care services – all fully tailored to your specific circumstances, needs and preferences.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Topsham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Porsha Webb (Manager)

Helping Hands Home Care (Topsham) Reviews (15)

10

Helping Hands Home Care (Topsham) has a Review Score of 10 (9.967) out of 10, based on 15 reviews in the last 2 years.
Over all time Helping Hands Home Care (Topsham) has 15 reviews.

Overall Experience
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Date Published
  • 15
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Reviewer Connection to Helping Hands Home Care (Topsham)
  • 9
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  • 2
Total of 15, showing 1-15
Review from Colin P (Son of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all still very happy with the services being provided to my Mums support.
The ladies are now bonding with Mum and she appreciates the care and company they provide for her.
Let's now hope that my Mum has stabilised to a point where she can remain in her home for years to come.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Thank you for taking the time to leave us a review, We really appreciate it. We are pleased to hear you are still very happy with the services being provided for your Mum.It is also great to know the carers are now bonding with your Mum and she appreciates the care and company they provide for her.We will be sure to pass on your feedback to the team. Kindest regards Katie

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Review from Christine D (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all my carers and they are very supportive, excellent service.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Topsham)

Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to know you are happy with all your carers and they are very supportive and provide an excellent service.
We will be sure to pass on your feedback to the team at Topsham.
Kindest regards
Katie

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Review from Gordon B (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All so friendly service, helpful, happy.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Topsham)

Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you the team at Topsham provide a friendly service and are all helpful and happy.
We will now be sure to pass on your feedback to the team at Topsham.
Kindest regards
Katie

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Review from H C (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the first call to assessment and then provision of care. Everyone was professional and helpful. Care was arranged swiftly. The carer was kind and supportive and helped with a difficult transition home from hospital.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Topsham)

Thank you for leaving us a 5* review, it is very much appreciated.
We are pleased to hear you have received an excellent service throughout your journey with Helping Hands so far, with everyone being helpful and professional.
It is also amazing to hear the care was arranged swiftly and the carer was kind and supportive and helped with a difficult transition home from hospital.
We will now be sure to pass on your feedback to the team at Topsham.
Kindest regards

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Review from A S (Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent help and meeting my very limited needs. I have never, in the 7 years of looking after my wife (stroke recovery), had to advise or complain. I am very grateful for all the help we have received.
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Review from Karen C (Daughter of Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service.
Easy to contact.
Carers extremely caring.
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Review from Carol S (Client) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found everything satisfactory except for one instance, which has been sorted. Happy with the service.
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Review from B G (Daughter of Client) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Helping Hands Carers treat my father with dignity and respect. They engage him in conversation & enable him to get ready for the day. They are all so friendly & helpful. I cannot recommend them enough.
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Review from P S (Client) assisted by family/friend published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers (my regular carers). God bless them all, they work hard and do a good job. Thank you.
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Review from S W (Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are pleased with the care Helping Hands provide. They are all very pleasant. Excellent service.
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Review from Jean M (Client) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls who come are all splendid and we get on famously.
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Review from Linda O (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with carers, service and time communication.
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Review from Daniel S (Son of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service - Mother is well cared for and well looked after. Great team.
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Review from Margaret R (Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all helpers willing and kind. Appreciated.
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Review from S B (Daughter of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy with the care that she gets.
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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Helping Hands Home Care (Topsham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Helping Hands Home Care (Topsham) is calculated as follows: ( (87 Excellents x 5) + (3 Goods x 4) ) ÷ 90 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Topsham) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Helping Hands Home Care (Topsham)

What Type of Services does Helping Hands Home Care (Topsham) offer?

Helping Hands Home Care (Topsham) offers Home Care.

How many Carers does Helping Hands Home Care (Topsham) employ?

Helping Hands Home Care (Topsham) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Topsham) to verify any information. View our terms and conditions. Helping Hands Home Care (Topsham) has an Enhanced Service - more info.