Helping Hands Home Care (Topsham)

Unit A Castleview Barns, Woodmanton Farm, Woodmanton, Woodbury, Exeter EX5 1HQ
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9.9 24 Reviews
  • Helping Hands Home Care (Topsham), Exeter
Helping Hands Topsham deliver personalised care and support designed to suit your specific needs, preferences, and lifestyle. Whether you’re looking for regular visits to help with household tasks and maintaining your favourite social activities or require full-time live-in care for more complex needs, Helping Hands are here to provide the assistance you need.

You might be recovering at home after a hospital stay and require temporary support during your recovery, or you may need ongoing help caring for a loved one with a health condition such as dementia.

With over three decades of experience, Helping Hands have supported more than 40,000 families across the UK with compassionate and reliable home care. The Topsham branch comprises a team of expertly-trained carers who have been handpicked for their kind and compassionate personalities.

Fully regulated by the CQC, they are dedicated to delivering safe, professional, and dependable care services – all fully tailored to your specific circumstances, needs and preferences.
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Care Provided by Helping Hands Home Care (Topsham)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Topsham) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Topsham) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Topsham) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Porsha Webb (Manager)

Helping Hands Home Care (Topsham) Reviews (24)

9.9

Helping Hands Home Care (Topsham) has a Review Score of 9.9 (9.917) out of 10, based on 24 reviews in the last 2 years.
Over all time Helping Hands Home Care (Topsham) has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Topsham)
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Total of 24, showing 1-20
Review from K B (Client) assisted by family/friend published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent experience with Helping Hands Home Care.
All the carers meet my needs for support very well, especially in preparing simple meals.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it.

We are thrilled to hear you have had an excellent experience with us and that all the carers meet your need and support you very well. The team will be delighted to read your comments when we share your feedback with them shortly.

Kindest regards
Katie
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Review from Bella G (Daughter of Client) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands are invaluable to both myself and my father. They help with his personal care and provide invaluable social interaction. They are always respectful and kind. They are an essential part of Dad's day.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Bella,
Thank you for taking the time to share your feedback, we really do appreciate it.
It is great to know that the team are invaluable to you and your Father, and the carers have always been respectful and kind when providing personal care and social interactions.
We will be sure to pass on your comments to the local branch who will be thrilled.
Kind regards
Katie
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Review from Sarah G (Daughter of Client) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands have been incredible since the beginning with their care for Mum and Dad. We can't fault anything. Very pleased with all of the carers and the support and communication they give.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Sarah,
Thank you so much for your kind words and for taking the time to share your experience.
We are truly delighted to hear that you've been so pleased with the communication and incredible care and support the team provide your Mum and Dad.
Your feedback means a great deal to us and will be shared with the team, who will be thrilled to know their efforts are so appreciated.
Kindest regards
Katie
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Review from S N (Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service. Lovely girls are always happy and pleasant.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear you feel our service is brilliant and the team are always happy and pleasant.
We will be sure to pass on your feedback to the team
Kindest regards
Katie
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Review from Stella W (Client) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are wonderful.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Stella,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear the carers are wonderful and will be sure to pass on your feedback to the team.
Kindest regards
Katie
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Review from Susan L (Client) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all carers very supportive, encouraging and helpful, especially my regular carers. Any queries are quickly and sensitively answered by office staff. Very impressed that all office staff also do caring duties when necessary.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Good Morning Susan,
Thank you for leaving us a review, we are very grateful.
We are thrilled to hear you find all the carers very supportive, encouraging and helpful and any queries you have are quickly and sensitively answered by the team in the office.
We will be sure to pass on your feedback to the team who will be very happy to read your comments.
Kindest regards
Katie
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Review from Paul M (Son of Client) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good service provided to help us look after my dad. They are reliable and always visit as scheduled. The service provided is flexible and able to be up-scaled if we are away on holiday, etc.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for leaving us a review, we really do appreciate it.
We are pleased to hear that you feel the service we provide to help look after your Dad is very good and the team are reliable, always visit as scheduled and the service itself is flexible, allowing you to add on care visits when needed.
We will now be sure to pass on your feedback to the team who will be happy to receive your comments
Kindest regards
Katie
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Review from C C (Daughter of Client) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely carers (especially Sharon) go above and beyond.
Carers help with washing, breakfast and prompting medication. Some will empty bins and do washing, mum (and I) would be lost without them.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we are very grateful.
It is great to hear that the carers are lovely and they go above and beyond, helping with everything from washing and breakfast to prompting medication-and even taking care of the bins and laundry. And we will be sure to pass on your feedback to the team who will be delighted to received such a lovely review.
Kindest regards
Katie
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Review from M R (Client) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands have helped my recovery. Especially with walking and cleaning. Nothing too much trouble.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)It is great to hear that Helping Hands have helped your recovery and nothing is too much trouble.We will be sure to pass on your feedback to the team at Topsham.Kindest regards Katie
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Review from Anne C (Client) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the care I get. Will always say if I am not pleased.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Anne, Thank you for taking the time to leave us a review, we really appreciate it. We are happy to hear you are pleased with the care you receive and you would say if not. I will be sure to now pass on your feedback to the teamKindest regards Katie
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Review from Julian P (Husband of Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have regular care mainly with one person who knows my wife well. She is excellent. The other 'occasional' carers are also excellent and also know her well. We are extremely happy with the provision we get.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear that you have mainly have one carer, but all the carers who visit are excellent and know your wife well.It is also great to hear you are both extremely happy with the provision you receive from the team at Topsham and we will be sure to pass on your feedback. Kindest regards Katie
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Review from M P (Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are dedicated to help clients to feel cared for. Nothing is too much trouble. The staff is very kind and they always do their best to accommodate the right carer for your needs, physical or emotional—many thanks.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really appreciate it.We are pleased to hear you feel the carers are dedicated to making our clients feel cared for and nothing is too much trouble. It is also great to know the office staff are also very kind and they always do their best to accommodate the right carers for each customers needs. We will be sure to pass on your thanks and kind feedback to the team at Topsham.kindest regards Katie
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Review from Colin P (Son of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all still very happy with the services being provided to my Mums support.
The ladies are now bonding with Mum and she appreciates the care and company they provide for her.
Let's now hope that my Mum has stabilised to a point where she can remain in her home for years to come.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, We really appreciate it. We are pleased to hear you are still very happy with the services being provided for your Mum.It is also great to know the carers are now bonding with your Mum and she appreciates the care and company they provide for her.We will be sure to pass on your feedback to the team. Kindest regards Katie
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Review from Christine D (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all my carers and they are very supportive, excellent service.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to know you are happy with all your carers and they are very supportive and provide an excellent service.
We will be sure to pass on your feedback to the team at Topsham.
Kindest regards
Katie
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Review from Gordon B (Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All so friendly service, helpful, happy.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Topsham)Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you the team at Topsham provide a friendly service and are all helpful and happy.
We will now be sure to pass on your feedback to the team at Topsham.
Kindest regards
Katie
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Review from H C (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from the first call to assessment and then provision of care. Everyone was professional and helpful. Care was arranged swiftly. The carer was kind and supportive and helped with a difficult transition home from hospital.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Topsham)Thank you for leaving us a 5* review, it is very much appreciated.
We are pleased to hear you have received an excellent service throughout your journey with Helping Hands so far, with everyone being helpful and professional.
It is also amazing to hear the care was arranged swiftly and the carer was kind and supportive and helped with a difficult transition home from hospital.
We will now be sure to pass on your feedback to the team at Topsham.
Kindest regards
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Review from A S (Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent help and meeting my very limited needs. I have never, in the 7 years of looking after my wife (stroke recovery), had to advise or complain. I am very grateful for all the help we have received.
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Review from Karen C (Daughter of Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service.
Easy to contact.
Carers extremely caring.
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Review from Carol S (Client) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found everything satisfactory except for one instance, which has been sorted. Happy with the service.
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Review from P S (Client) assisted by family/friend published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers (my regular carers). God bless them all, they work hard and do a good job. Thank you.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Helping Hands Home Care (Topsham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Helping Hands Home Care (Topsham) is calculated as follows: ( (132 Excellents x 5) + (12 Goods x 4) ) ÷ 144 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Topsham) is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Helping Hands Home Care (Topsham)

What Type of Services does Helping Hands Home Care (Topsham) offer?

Helping Hands Home Care (Topsham) offers Home Care.

How many Carers does Helping Hands Home Care (Topsham) employ?

Helping Hands Home Care (Topsham) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Topsham) to verify any information. View our terms and conditions. Helping Hands Home Care (Topsham) has an Enhanced Service - more info.