Helping Hands Home Care (Topsham)

Unit A Castleview Barns, Woodmanton Farm, Woodmanton, Woodbury, Exeter, Devon EX5 1HQ

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Helping Hands Home Care (Topsham), Exeter

Helping Hands Topsham deliver personalised care and support designed to suit your specific needs, preferences, and lifestyle. Whether you’re looking for regular visits to help with household tasks and maintaining your favourite social activities or require full-time live-in care for more complex needs, Helping Hands are here to provide the assistance you need.

You might be recovering at home after a hospital stay and require temporary support during your recovery, or... Read more

Care Provided by Helping Hands Home Care (Topsham)

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Nursing / Nurse Led Care

PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	From £34.55
Weekly Live-in Care	From £1,750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Topsham) for full pricing details and T&Cs.

Contact Helping Hands Home Care (Topsham) to get a personalised quote:

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Group / Owner

Helping Hands Home Care
Private Owned

Person in charge

Porsha Webb (Manager)

Helping Hands Home Care (Topsham) Reviews (31)

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9.8

Helping Hands Home Care (Topsham) has a Review Score of 9.8 (9.801) out of 10, based on 31 reviews in the last 2 years.
Over all time Helping Hands Home Care (Topsham) has 31 reviews.

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Showing 31 reviews matching selected criteria

Review from Kevin B (Client / Service User) published on 30 March 2026 Submitted via Postal Card•

Overall Experience

As a stroke survivor who still has limited functionality in one leg and no functionality in my left arm, I do need a lot of help in daily life, although can manage a lot of the routine tasks of life on my own, including morning shower and dressing.
Helping Hands staff come in usually twice a day when my wife and carer is out or away. It gives her great reassurance to know that someone is calling in to check that I'm well and managing. I don't need overnight care and can make a simple breakfast before the first HH visit.
All the carers are well trained and empathetic. One task I greatly value is their care in monitoring my daily physio exercises at home. One who was formerly a PE teacher taught me some new exercises to supplement the physiotherapist's regime.
So overall a big thumbs up for Helping Hands. My only reservation is an administrative one: the email which contains my rota of visits for the next week is important but is not always received in good time.But the staff who are in the office or are covering client calls out of hoursare always responsive in confirming the visits booked for the next week in case of doubt.

Thank you Helping Hands. Overall I'm a very happy client

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Good morning,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are so pleased to hear that you feel well supported by our team and that our visits offer reassurance both to you and your wife. It is wonderful to know that our carers' training, empathy, and... Read more

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Review from Colin P (Son of Client) published on 6 March 2026 Submitted via Website•

Overall Experience

Great continuation of services offered to support my Mum.
Care staff are warm and friendly; they are a welcome addition to the care I can provide.

Mum, actually looks forward to the girls arriving; their approach to the care they provide us a credit to them and Helping Hands.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Colin,

Thank you for taking the time to leave us a review, we really do appreciate it. It is wonderful to hear that the continuation of support for your Mum has been so positive. We are pleased to know that the care staff are warm, friendly, and a valued addition to the care you already provide.... Read more

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Review from Jenny P (Client / Service User) published on 24 February 2026 Submitted via Website•

Overall Experience

I have been using Helping Hands for over 6 years now, first with Exeter and then with the Topsham branch when it opened. I have carers six days a week either for 1 1/2 hours or 4 hours. They try to give me the same carers each week which I find very helpful. There are 5 carers who come to me occasionally, and I have one main carer who comes most days.

Carers are always dressed in their lilac uniforms with appropriate PPE.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Thank you very much for sharing your experience with us over the past six years. It is wonderful to hear that both the Exeter and Topsham teams have been able to support you consistently, and that having regular carers has been helpful for you. Your kind words about the teams professionalism,... Read more

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Review from Diane H (Daughter of Client) published on 6 February 2026 Submitted via Website•

Overall Experience

Their attention to detail is fantastic and it is obvious that they enjoy their work. Very friendly and empathetic, all in all very happy with the service they provide. We use their Sitting Service and I feel confident that mum is looked after properly and cared for whilst they are there.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Good morning,
Thank you very much for your lovely feedback. It is wonderful to hear that our attention to detail, friendliness, and empathy have made such a positive difference to you. We are delighted that you feel confident using our Sitting Service and that your mum is well cared for and supported.
The team will be so pleased to know their efforts are appreciated.
Kindest regards

Katie

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Review from Frances H (Daughter of Client) published on 3 February 2026 Submitted via Website•

Overall Experience

Friendly carers, usually on time and always happy to do whatever mum needs them to. It is nice for her to have someone else to talk to and help her with things she is no longer able to manage for herself.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Good morning,
Thank you very much for taking the time to share your feedback with us.

We are pleased to hear that the carers have been friendly, reliable with their timing, and willing to support your mother with anything she needs. It is lovely to know that she enjoys having someone to talk to... Read more

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Review from Jonathan D (Son of Client) published on 27 January 2026 Submitted via Postal Card•

Overall Experience

Reliable, friendly carers. Good monitoring.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Good Morning Jonathon,

Thank you for taking the time to leave us a review, we really do appreciate it.

We are delighted to hear the team are reliable, friendly and provide good monitoring.

We will be sure to pass on your feedback to the team.

Kindest regards

Katie

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Review from Roger B (Client / Service User) published on 20 January 2026 Submitted via Postal Card•

Overall Experience

A courteous and professional service.
Genuine compassion and empathy.

Value for money.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Roger,
Thank you for your kind feedback. We are very pleased to hear that you have found the service to be courteous and professional, and that our team has been able to provide compassionate and empathetic support. It is wonderful to know that you feel the care delivered offers good value. We truly appreciate you taking the time to share your experience.
Kindest regards,

Katie

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Review from Malcom G (Husband of Client) published on 20 January 2026 Submitted via Postal Card•

Overall Experience

Happy with the service.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Malcom,

Thank you for taking the time to leave us a review, we really appreciate it.

We are delighted to hear you are pleased with the service being provided and will be sure to share your feedback with the team

Kindest regards

Katie

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Review from Marion T (Client / Service User) published on 29 December 2025 Submitted via Postal Card•

Overall Experience

It is nice to see some carers from the previous home care provider who visited my husband. I feel confident to talk to them. Most carers are friendly and efficient. I do not like jackets worn for my care, so ask for removal of same. I am happy to contact the office locally if the need arises or if I need advice.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Good Afternoon Marion,
Thank you very much for taking the time to share your feedback.

It is wonderful to hear that you feel confident and comfortable with the carers who previously supported your husband, as continuity of care is something we know can make a real difference. We are also pleased... Read more

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Review from Bella G (Daughter of Client) published on 18 November 2025 Submitted via Postal Card•

Overall Experience

Helping Hands are invaluable to both myself and my father. They help with his personal care and provide invaluable social interaction. They are always respectful and kind. They are an essential part of Dad's day.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Bella,
Thank you for taking the time to share your feedback, we really do appreciate it.
It is great to know that the team are invaluable to you and your Father, and the carers have always been respectful and kind when providing personal care and social interactions.
We will be sure to pass on your comments to the local branch who will be thrilled.
Kind regards

Katie

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Review from Sarah G (Daughter of Client) published on 11 November 2025 Submitted via Postal Card•

Overall Experience

Helping Hands have been incredible since the beginning with their care for Mum and Dad. We can't fault anything. Very pleased with all of the carers and the support and communication they give.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Sarah,
Thank you so much for your kind words and for taking the time to share your experience.
We are truly delighted to hear that you've been so pleased with the communication and incredible care and support the team provide your Mum and Dad.

Your feedback means a great deal to us and will be... Read more

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Review from S N (Client / Service User) published on 10 November 2025 Submitted via Postal Card•

Overall Experience

Brilliant service. Lovely girls are always happy and pleasant.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear you feel our service is brilliant and the team are always happy and pleasant.
We will be sure to pass on your feedback to the team
Kindest regards

Katie

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Review from Stella W (Client / Service User) published on 4 November 2025 Submitted via Postal Card•

Overall Experience

My carers are wonderful.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Stella,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear the carers are wonderful and will be sure to pass on your feedback to the team.
Kindest regards

Katie

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Review from Susan L (Client / Service User) published on 21 October 2025 Submitted via Postal Card•

Overall Experience

I find all carers very supportive, encouraging and helpful, especially my regular carers. Any queries are quickly and sensitively answered by office staff. Very impressed that all office staff also do caring duties when necessary.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Good Morning Susan,
Thank you for leaving us a review, we are very grateful.
We are thrilled to hear you find all the carers very supportive, encouraging and helpful and any queries you have are quickly and sensitively answered by the team in the office.
We will be sure to pass on your feedback to the team who will be very happy to read your comments.
Kindest regards

Katie

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Review from Paul M (Son of Client) published on 20 October 2025 Submitted via Postal Card•

Overall Experience

A very good service provided to help us look after my dad. They are reliable and always visit as scheduled. The service provided is flexible and able to be up-scaled if we are away on holiday, etc.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Thank you for leaving us a review, we really do appreciate it.

We are pleased to hear that you feel the service we provide to help look after your Dad is very good and the team are reliable, always visit as scheduled and the service itself is flexible, allowing you to add on care visits when... Read more

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Review from C C (Daughter of Client) published on 20 October 2025 Submitted via Postal Card•

Overall Experience

Lovely carers (especially Sharon) go above and beyond.

Carers help with washing, breakfast and prompting medication. Some will empty bins and do washing, mum (and I) would be lost without them.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Thank you for taking the time to leave us a review, we are very grateful.

It is great to hear that the carers are lovely and they go above and beyond, helping with everything from washing and breakfast to prompting medication-and even taking care of the bins and laundry. And we will be sure to... Read more

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Review from M R (Client / Service User) published on 9 October 2025 Submitted via Postal Card•

Overall Experience

Helping Hands have helped my recovery. Especially with walking and cleaning. Nothing too much trouble.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

It is great to hear that Helping Hands have helped your recovery and nothing is too much trouble.We will be sure to pass on your feedback to the team at Topsham.Kindest regards Katie

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Review from Anne C (Client / Service User) published on 9 October 2025 Submitted via Postal Card•

Overall Experience

Pleased with the care I get. Will always say if I am not pleased.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Anne, Thank you for taking the time to leave us a review, we really appreciate it. We are happy to hear you are pleased with the care you receive and you would say if not. I will be sure to now pass on your feedback to the teamKindest regards Katie

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Review from Julian P (Husband of Client) published on 1 October 2025 Submitted via Postal Card•

Overall Experience

We have regular care mainly with one person who knows my wife well. She is excellent. The other 'occasional' carers are also excellent and also know her well. We are extremely happy with the provision we get.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Thank you for taking the time to leave us a review, we really do appreciate it. We are happy to hear that you have mainly have one carer, but all the carers who visit are excellent and know your wife well.It is also great to hear you are both extremely happy with the provision you receive from the team at Topsham and we will be sure to pass on your feedback. Kindest regards Katie

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Review from M P (Client / Service User) published on 30 September 2025 Submitted via Postal Card•

Overall Experience

The carers are dedicated to help clients to feel cared for. Nothing is too much trouble. The staff is very kind and they always do their best to accommodate the right carer for your needs, physical or emotional—many thanks.

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↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Topsham)

Thank you for taking the time to leave us a review, we really appreciate it.We are pleased to hear you feel the carers are dedicated to making our clients feel cared for and nothing is too much trouble. It is also great to know the office staff are also very kind and they always do their best to... Read more

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (1)

29 May 2026Recipient: Helping Hands Home Care

Accreditations

There are no accreditations posted yet for Helping Hands Home Care (Topsham).

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Frequently Asked Questions about Helping Hands Home Care (Topsham)

How many Carers does Helping Hands Home Care (Topsham) employ?

Helping Hands Home Care (Topsham) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Topsham) to verify any information. View our terms and conditions. Helping Hands Home Care (Topsham) has an Enhanced Service -what an Enhanced Service includes.