GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest

Suite 2E, Telecom House, 15 The Broadway, Woodford Green IG8 0HL
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9.8 13 Reviews
  • GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest, Woodford Green
GoodOaks Homecare in Woodford Green, Loughton & Waltham Forest is dedicated to providing high-quality, compassionate care tailored to meet the unique needs of each individual. The team’s mission is to support independence and improve the quality of life for clients, all within the comfort of their own homes.

Offering a wide range of services, GoodOaks' care professionals assist with daily tasks such as bathing, dressing and mobility, ensuring comfort and dignity at all times. Companionship services are also provided, engaging clients in meaningful conversation and activities. Specialist care, including dementia support, is offered to manage symptoms while preserving routine and familiarity.

Based in the heart of the local community, GoodOaks Homecare provides flexible and personalised care solutions designed to evolve with each client's needs. All care professionals are fully vetted, DBS-checked and undergo regular training to maintain the highest standards of homecare.

Whether requiring support for a few hours a week or around-the-clock care, GoodOaks offers tailored care plans designed to meet the unique needs of each individual, always with respect, compassion and flexibility.

Care Provided by GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.95
  • Weekly Live-in Care Fees: from £1395

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

These prices are only a guideline, please contact GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Annie Mayet (Director)

GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest Reviews (13)

9.8

GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest has a Review Score of 9.8 (9.833) out of 10, based on 13 reviews in the last 2 years.
Over all time GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest has 13 reviews.

Overall Experience
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Date Published
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Reviewer Connection to GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
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Total of 13, showing 1-13
Review from Brenda U (Daughter of Client) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the Goodoaks team. We met with 5 care providers before choosing Goodoaks to support my mum with hourly visits. They impressed from the beginning and lived up to those high standards. They were incredibly flexible working hard to accommodate our specific needs, the care
coordinator was excellent at pulling everything together, communication was great with rapid responses, admin was faultless and the carers first class. The carers excelled at person centred care and while professional they developed warm relationships with mum - you couldn't ask for more. It is reassuring to know that good quality care is out there! Thank you to all the team for taking such good care of mum.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you so much for your kind words. It's been a pleasure supporting your mum, and we're delighted she felt comfortable and well cared for. We truly appreciate your trust and feedback.
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Review from Ken D (Son of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First Class Staff and response .
Would recomend to anyone needing a Provision of care.
Realistic prices and great back up service if your circumstances change
The management take care to use staff most approriate.carers to suit the clients needs.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you for your kind feedback. We're delighted to hear that you've had such a positive experience with our team and services. Matching the right carers to each client's individual needs is…read more
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Review from Janice P (Daughter of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since August 2025, my dad has been receiving great care, and it has made a world of difference to both him and our family. We were fortunate to follow one of his previous carers, someone he had built a strong rapport with, to this new care home provider. That decision has proven to be one of the best
we could have made.
The consistency, attention, and kindness he has experienced since then have given him a renewed sense of comfort. The new members of staff have taken the time to get to know him as a person, not just a patient, and that level of attention is something we deeply value. It's clear that he feels he's being listened to and genuinely cared for.
Seeing him happy (when it suits him!) but settled gives us peace of mind, and we're grateful for the professional team who support him each day.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you so much for your kind words. We're delighted to hear the positive difference our care has made for your dad and your family. We truly appreciate your trust in our team.
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Review from Jean D (Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience, so far is satisfactory. The carers are cheerful. Kindly and willing to help in any way. Whether it is showering or light household duties. Whoever has visited here I have liked & felt comfortable with.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
It's been a pleasure to support you and really happy that you have felt comfortable with our staff.
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Review from Lindsey S (Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first had support from Good Oaks in Dec 2024. They were a very new company then, but the support I received at home was exceptional. I am now relying on Good Oaks support again. The company is deservedly much busier and has grown considerably. I am delighted to say that this has made no difference
to the quality of the care they offer. Their mission statement includes that they intend to provide the kind of care they would want their own families to have and I'm pleased to say that they have maintained this level of care even with the expansion of the company. The assessment team make a thorough assessment of the needs of the client and inspect the living spaces. They are friendly and professional and clearly enjoy what they do which inspires confidence. The carers are delightful people, and 'carer' is the most apt expression for the care they provide. They are gentle, thoughtful and well-trained. I recommend this company most highly.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you so much for your lovely feedback! We're really happy to hear that you've had a great experience with us from the very start through to now. It means a lot that you feel the quality of care…read more
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Review from K P (Son of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The assessors were both professional and understanding and put a comprehensive care plan in place. They were able to adjust the package as necessary. The carers were professional, understanding, caring, and sympathetic.
Overall, we were extremely pleased with the service provided.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you for your lovely feedback. It's great to know the care plan met your needs and could be adjusted as required. We're always here if you need anything further.
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Review from M G (Husband of Client) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Perfectly happy with the care and attitude of all the carers and would recommend GoodOaks Homecare.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you so much for your kind words and recommendation! We're delighted to hear that you're happy with the care and attitude of our team. It means a lot to us to know that we're making a positive…read more
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Review from Sandra D (Partner of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Only needed to use them a few times.
The initial meeting at my home was professional and courteous.
Carers arrived on time and complied with my requests for the person they were sitting with.
I would not hesitate to use them again if necessary, or to recommend the agency.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you for your feedback! We're really glad to hear that you had a positive experience with our team and that everything went smoothly during the visits. It means a lot to know you'd be happy to…read more
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Review from Steve R (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very professional and friendly company. They maintain regular contact with myself to ensure that my mum receives the best care. The carers are also lovely people who go above and beyond in their duties.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for the opportunity to support your mum and are delighted to hear that you've had such a positive experience with…read more
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Review from Ian R (Son of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly fantastic service from the manager and her team !!
Emergency full day 15 hour care arranged for my mother with her two carers.
All arranged in 24 hours to cover the one day absence of her full time Live in Carer.
They actually stayed the entire 15 hours together and my Mum enjoyed companionship,
kind and compassionate care and all her needs were attended to.
I have no hesitation in recommending Good Oaks Homecare and will definitely use them again should a similar need arise.
A very good service!!
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thanks for taking the time to write such a lovely review. Our team really enjoyed spending time with your mum!
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Review from Steve P (Son of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After applying for the 2.5 hours my mum was entitled to via the government and being told "no resources no budget" I started to look at private companies to help support my mother and her diagnosis of early dementia. I came across GoodOaks Woodford Green via an internet search and have been blown away
by the sensitivity, understanding and care/service they provide. From the initial call I made to the start of the visits, the whole process has been seamless! Services can be tailored and flexible to meet individual client needs. My mother now looks forward to seeing her carers and has formed a wonderful relationship with them.
This not only provides respite for myself but enriches her life and provides much needed support that she requires.
Highly recommended with professionals that not only understand the needs of the client but actively work with them to get the best out of it, simply fantastic!
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thank you so much for taking the time to write this lovely review. We are so pleased that we were able to make a difference for Mum and you. Your mum is such great fun and our carers love spending…read more
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Review from Jason B (Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was introduced to GoodOaks following surgery at the Nuffield . I was extremely happy with the team and whole process was really easy. The carer was excellent always on time and a real help in the hope when my mobility was limited. Their service was invaluable.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thanks so much for your review. Really glad we were able to support you post surgery and wish you all the best.
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Review from Jeannie R (Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had several weeks of the most amazing care from Good Oaks following complete knee replacement surgery in January 2025. I cannot recommend them highly enough. The 3 carers I had on a regular basis were unbelievably kind, professional, gentle, and experienced in post-operation care. Their hygiene, attention
to my needs, and initiative in seeing and doing domestic chores without being asked was amazing. Each carer had qualifications above and beyond my requirements. Those whose first language was not English spoke perfect English and were clear and concise and understood all my requirements.
The company is flexible in providing the best care required for individual needs and a pre-assessment of my home and facilities was undertaken at the managerial level by charming yet professional staff. I would have no hesitation whatsoever in recommending the company for the care of loved ones - indeed loved ones could not have done better.
Reply from Annie Mayet, Director at GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest
Thanks for such a wonderful review. It was our privilege to look after you, the entire team misses you and wishes you all the best.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest is calculated as follows: ( (67 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (3)

Kelly

Kelly Hockett

Job Title: Registered Manager Joined: 2025

My care journey began with a deeply personal experience—supporting my grandmother as she lived with dementia. This inspired a lifelong dedication to helping others live safely, comfortably, and with dignity in their own homes.


Over the years, I’ve progressed through a variety of roles within the care sector, starting as a Carer and advancing to Senior Carer, Care Coordinator, and ultimately serving more than six years as a CQC-registered care Manager. Each step has deepened my understanding of quality care, strengthened my leadership skills, and reinforced my commitment to making a meaningful difference in people’s lives.

Annie

Annie Mayet

Job Title: Director Joined: 2024

As someone who has personally navigated the emotional and practical challenges of finding quality care for a loved one, I understand how important it is to feel confident and supported in those decisions. That experience inspired me to be part of the solution—ensuring others receive the care, dignity, and respect they deserve.


I’m deeply committed to helping people live safely, comfortably, and independently in their own homes. Through compassionate, high-quality home care, I strive to make a positive difference in the lives of our clients and their families every day.

Donna

Donna Hamilton

Job Title: Care Coordinator Joined: 2025

I began my career in Health and Social Care later in life, following a successful career in the retail sector. Eight years ago, I decided it was time for a change — and I only wish I had made the move sooner. I started as a Care Professional and progressed to the role of Care Coordinator/Scheduler.


I thoroughly enjoy working with our clients in the local community and am committed to ensuring they receive high-quality, person-centred care delivered with dignity and respect, allowing them to stay in the comfort of their own home for as long as possible.

Frequently Asked Questions about GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest

What Type of Services does GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest offer?

GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest offers Home Care.

How many Carers does GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest employ?

GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest to verify any information. View our terms and conditions. GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest has an Enhanced Service - more info.