GoodOaks Homecare - Woodford Green, Loughton and Waltham Forest

Office staff are also very friendly, understanding and always helpful

Goodoaks !

Absolutely refreshing after many failed attempts with other providers.

Goodoaks have been providing care for my dad since July 2025, three times a day. They are excellent and lift a huge burden of worry from my brother and I. Each carer is kind, calm, patient, attentive and very productive. They treat him like an adult, engage him in active conversation, play music and genuinely seek to make the appointment one that is enlivening for him rather than just a set of chores for them.

Incredible standards of care provided. Allowing our Mother to remain living independently supported by Good Oak Carer's and her family. In fact since having care provided our Mother's emotional health has improved. The carer's are on time and deliver the agreed care package. We certainly recommend to other families.

GoodOaks really care about the people they support. Nothing is too much trouble, and the team are kind, helpful and reliable. When an elderly relative needs more care, such as after a hospital admission, they are flexible and do their best to put the extra support in place. That makes a difficult time much easier for the whole family.

We used goodoaks home care for short term help for my mother whilst she was recovering from a hip replacement and had moved home. Great service the girls were lovely very helpful, really helped mum on the way to recovery. Would definitely use again.

All in all a very positive experience. I shall certainly recommend you.

Some exception carers who routinely go beyond the expected.

Truly fantastic care from GoodOaks. From the administrators to the care pros, all were professional, empathetic, warmhearted and caring. The super supportive visits helped to make my mother's final months comfortable and gave her confidence. More than carers, they became trusted friends. I cannot praise all the people involved in this company highly enough.

Very happy with the quality of care my dad has been receiving since we started using the service in October last year. Dad's carer is very helpful, attentive and extremely professional. Would highly recommend the service to others.

I'm really happy with the standard of care and I feel like my mind is at rest when I have to go into work and know that my mum is being taken care of.

Very happy with the service and crew. Carer very kind and helpful, sees things that need doing without being asked. Carer is a hard worker and very efficient. No complaints at all.

My experience so far is very satisfactory. Carers cheerful and most helpful.

I have nothing but praise for the Goodoaks team. We met with 5 care providers before choosing Goodoaks to support my mum with hourly visits. They impressed from the beginning and lived up to those high standards. They were incredibly flexible working hard to accommodate our specific needs, the care coordinator was excellent at pulling everything together, communication was great with rapid responses, admin was faultless and the carers first class. The carers excelled at person centred care and while professional they developed warm relationships with mum - you couldn't ask for more. It is reassuring to know that good quality care is out there! Thank you to all the team for taking such good care of mum.

The management take care to use staff most approriate.carers to suit the clients needs.

Seeing him happy (when it suits him!) but settled gives us peace of mind, and we're grateful for the professional team who support him each day.

I first had support from Good Oaks in Dec 2024. They were a very new company then, but the support I received at home was exceptional. I am now relying on Good Oaks support again. The company is deservedly much busier and has grown considerably. I am delighted to say that this has made no difference to the quality of the care they offer. Their mission statement includes that they intend to provide the kind of care they would want their own families to have and I'm pleased to say that they have maintained this level of care even with the expansion of the company. The assessment team make a thorough assessment of the needs of the client and inspect the living spaces. They are friendly and professional and clearly enjoy what they do which inspires confidence. The carers are delightful people, and 'carer' is the most apt expression for the care they provide. They are gentle, thoughtful and well-trained. I recommend this company most highly.

Overall, we were extremely pleased with the service provided.

Perfectly happy with the care and attitude of all the carers and would recommend GoodOaks Homecare.