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Right at Home Salisbury & Andover

Suite 2B, The Portway Centre, 1 Old Sarum Park, Old Sarum, Salisbury SP4 6EB
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Right at Home Salisbury & Andover, Salisbury
Right at Home Salisbury & Andover, Salisbury
Right at Home Salisbury & Andover, Salisbury

Right at Home Salisbury & Andover is a family-run home care provider offering compassionate, person-centred support to adults across Salisbury, Andover, and nearby villages including The Winterbourne's, Wilton, Stratford sub Castle, Farley, Gomeldon, Porton, Hurdcott & Ford. The team focuses on promoting dignity, independence, and emotional wellbeing, enabling each Client to continue living comfortably in their own home.

Known for their consistent and caring approach, the team at Right at...  

Care Provided by Right at Home Salisbury & Andover

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £38.50 - £41
The price(s) shown are provided by the agency. Contact Right at Home Salisbury & Andover for full pricing details and T&Cs.

Contact Right at Home Salisbury & Andover to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Debra Sheldon (Registered Director)

Right at Home Salisbury & Andover Reviews (6)

9.6

Right at Home Salisbury & Andover has a Review Score of 9.6 (9.55) out of 10, based on 6 reviews in the last 2 years. Over all time Right at Home Salisbury & Andover has 6 reviews.

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Showing 6 reviews matching selected criteria
Review from K M (Client / Service User) published on 21 May 2026 Submitted via Website
Overall Experience

I came to this company after a recommendation by word of mouth. I only sat down and completed my assessment at the end of last week and had my carer allocated by the Wednesday. I've had 2 different carers so far and both have surpassed what I could've expected. Both girls have been such a pleasure to have in my home and for the first time in my life I have been able to fully trust people I have only just met. This is because the girls who work for this company take their job seriously but know how to have fun. Both days I have been laughing and been more proactive in my home. The level of independence is second to none, to which I would only describe the care as professional but personal. I feel I have made the best decision to have "Right at home" as my carers and I look forward to everyday I have with them. I can't thank Debby and the team enough, you have all changed my life for the better and have given me my independence back, so thank you!

Reply from Courtney Hillman, Director at Right at Home Salisbury & Andover

Thank you so much for sharing such a heartfelt review. Reading your words truly means the world to the entire team. We are so pleased that you felt supported from the very beginning and that we were able to put care in place for you so quickly following your assessment. It is wonderful to hear that...  

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Review from K H (Partner of Client) published on 21 May 2026 Submitted via Website
Overall Experience
Absolutely amazing, very understanding team, very easy process to go through and they literally make sure you have exactly what you need as part of the care plan,

Debby came to visit for the first initial set up of care and it was so easy and and by the next week a carer was in place, the whole team are very understanding, non judgemental and come with a smile and the care that any patient/ clients deserves, only great things about this company and team, would highly recommend to anyone needing care !

Reply from Courtney Hillman, Director at Right at Home Salisbury & Andover
Thank you for the review. We are truly grateful for your kind words and recommendation. It means so much to hear that you found the process smooth, supportive and tailored to your individual needs.

Debby and the whole team are passionate about delivering compassionate, person centred care and...  

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Review from Sarah C (Granddaughter of Client) published on 15 April 2026 Submitted via Website
Overall Experience

Courtney and Debra have been supportive from the very start with arranging care for my Nan who was extremely reluctant to care services at the beginning. They both understood all needs and have supported all the way through as well as myself as a family member also felt supported. Having a care provider who understands how special my nan is land caring for her like she is their own family means the world. Thank you

Reply from Courtney Hillman, Director at Right at Home Salisbury & Andover

Thank you for the review. We are so grateful for your kind words and for trusting us with your Nan's care. We completely understand how difficult those first steps can be when introducing care, and it means so much to hear that both your Nan and yourself have felt supported throughout the journey....  

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Review from Sarah W (Daughter of Client) published on 5 March 2026 Submitted via Website
Overall Experience

I'd like to say a HUGE thank you to RAH Salisbury and Andover for taking such great care of my Dad whilst I was on holiday in July 2025. My usual carer let me down at the last minute and RAH Salisbury came out instantly and did a thorough assessment of Dad's complex health needs. My Dad loved seeing the carer everyday, who took great care to not just do the chores I asked of her, but also spent time getting to know him, spending time with him so that he wasn't lonely whilst I was away. No job was too much trouble, and the carer always got in touch daily to ensure I knew how Dad was - we were abroad with minimal internet access and so at times this was tricky, but they always persevered. The team treated my Dad with such kindness, respect and with great dignity, and he really looked forward to his visits daily. I would thoroughly recommend to anyone the care that RAH Salisbury and Andover provide, and will definitely be using them again this year when we take another holiday!

Reply from Courtney Hillman, Director at Right at Home Salisbury & Andover

Thank you for the review! We are so grateful that you took the time to share your experience with Right at Home Salisbury and Andover. It was an absolute pleasure supporting your Dad while you were away, and we are delighted that we were able to step in quickly when you needed us most.

Providing...  

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Review from A D (Daughter of Client) published on 19 February 2026 Submitted via Website
Overall Experience

I felt that within the 3 months of using the company they had really got to know Mum and understand her needs. They offer a flexible approach to be able to to adapt their service to better suit Mums needs. The staff have a sunny disposition with a will do and can do attitude.

Reply from Courtney Hillman, Director at Right at Home Salisbury & Andover
Thank you for the review

We are truly grateful for your kind words and for the trust you placed in us to support your Mum. It means so much to hear that within just three months you felt we had really taken the time to understand her needs and preferences. Building meaningful relationships and...  

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No Rating
Review from P P (Daughter of Client) published on 12 February 2026 Submitted via Postal Card
Overall Experience

Following a needs assessment meeting on 21st Jan we agreed a limited care package with Right at Home starting on 23rd January. But on 22nd January we had a problem with my father which we could not manage alone. I called Right at Home to ask for advice and amazingly they offered to send two people immediately one of which was the manager. They resolved the situation and gave me a chance to leave the house and recover. It was incredible support. I am so grateful.

Reply from Courtney Hillman, Director at Right at Home Salisbury & Andover
Thank you for the review
We truly appreciate you taking the time to share your experience with us.

Although your care package was due to begin on 23rd January, when you contacted us on 22nd January in need of urgent support, our priority was to ensure you and your father were not facing the...  

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Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (7)

News
  • Posted: Thursday 30 Apr 2026Right at Home Salisbury & Andover is proud to mark its first year of delivering high quality care at home across Salisbury, Andover and the surrounding villages. Since launching, the...
  • Posted: Monday 20 Apr 2026Right at Home Salisbury & Andover, based in Old Sarum, organised a community outreach event aimed at supporting older residents and their families with advice on staying safe and well...
  • Posted: Friday 23 Jan 2026Right at Home Salisbury & Andover is delighted to announce the appointment of Debby as our new Registered Manager, marking an exciting and important step forward for our growing homecare...

Awards / Recognitions (10)

  • Recipient: Right at Home UKDate: Friday 30 May 2025
  • Recipient: Right at Home UKDate: Friday 31 May 2024
  • Recipient: Right at Home UKDate: Wednesday 31 May 2023

Meet the Team (4)

Michelle Hillman Job Title: Managing Director Joined: 2025
Michelle Hillman

Hello, I’m Michelle, and I’m proud to lead Right at Home Salisbury & Andover. My journey to the care sector has been shaped by a lifelong passion for people — understanding their needs, supporting their independence, and helping them feel truly valued.

Originally from South Africa, I spent many years working in both healthcare and insurance before moving to Salisbury with my family. I later ran my own photography studio, which taught me the importance of listening, empathy, and connection — values that are at the heart of how we deliver care today.

I believe that great care is about so much more than daily support. It’s about trust, dignity, and ensuring each person feels comfortable, safe, and respected in their own home. Every Client we support is treated as an individual, and I’m deeply proud of the relationships our team builds with families across Salisbury, Andover, and the surrounding villages.

My role involves ensuring that every aspect of our service — from the first phone call to each visit — meets the highest standards of compassion and professionalism. I also love being part of the local community, working closely with other organisations to make a difference in people’s lives.

If you’re looking for care for yourself or a loved one and want a team that truly listens and cares, please do get in touch — we’re here to help in any way we can.

Courtney Hillman Job Title: Director Joined: 2025
Courtney Hillman

Hello, I’m Courtney, and I’m proud to be part of our family-run team here at Right at Home Salisbury & Andover. With a PhD in Biological Sciences and Medicine, I bring a strong understanding of health, wellbeing, and how the brain works — knowledge that helps shape the compassionate, person-centred care we provide every day.

My background in neuropharmacology has given me a deep appreciation for the challenges faced by those living with conditions such as dementia and other neurological disorders. I use that insight to ensure our Clients always receive care that supports both their physical and emotional well-being.

Working alongside my parents, Michelle and Martin, I help lead a values-driven business built on kindness, respect, and quality. My focus is on community engagement, building trusted partnerships, and supporting our incredible team through ongoing training and development — so every Client feels safe, supported, and understood.

At Right at Home Salisbury & Andover, we’re proud to make a positive difference in our community, helping people live independently and with dignity in their own homes. If you’d like to learn more about how we can support you or a loved one, I’d love to hear from you.

Martin Hillman Job Title: Director Joined: 2025
Martin Hillman

Hello, I’m Martin, and I’m proud to be one of the Directors here at Right at Home Salisbury & Andover. My background spans leadership, management, and education in the media industry — experience that has taught me the importance of teamwork, communication, and genuine care for people.

After working in both Botswana and the UK, my wife Michelle and I launched a successful photography studio in Southampton before following our shared passion for making a real difference in people’s lives. Founding Right at Home Salisbury & Andover has been one of the most rewarding chapters of my life.

Every day, I’m inspired by the compassion and dedication of our Care Assistants, who go above and beyond to support our Clients across Salisbury, Andover, and the surrounding villages. For me, exceptional care is about trust, respect, and helping people live independently in the comfort of their own homes.

I’m also passionate about community engagement and love working with local organisations to promote wellbeing and connection. If you’d like to learn more about our services, please do get in touch — we’d love to hear from you.

Debra Sheldon Job Title: Registered Manager Joined: 2026
Debra Sheldon

With over seven years of experience in the care sector, my journey began as a Care Assistant, where I developed a strong foundation in delivering compassionate, high-quality care. Over the years, I have worked my way through a variety of roles, gaining valuable experience and a deep understanding of what truly makes a positive difference in people’s lives. I am proud to hold a Level 5 qualification in Health and Social Care, which has further strengthened my knowledge and leadership within the sector.

Providing exceptional, person-centred care is not just my profession but my passion. I am driven by the relationships I build and the opportunity to support individuals in maintaining their independence, dignity, and quality of life. Seeing the positive impact that dedicated care can have on both individuals and their families is what motivates me every day.

Being part of Right at Home during this exciting period of growth allows me to combine my experience, knowledge, and heartfelt commitment to care. I am proud to be part of a team that shares my values and is dedicated to delivering outstanding support within the community.

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