GoodOaks Homecare - East Herts

Before instructing GoodOaks, we had so many concerns about my mother-in-law. My husband and I both work full time and knew we needed support, but everything we had tried to implement was not good enough. I spoke to James one afternoon and he changed everything! They did a deep clean for us, arranged daily visits and left my mother-in-law in the most caring and capable hands. She is endlessly complimentary about the time she spends with her daily carer. We now have peace of mind and my mother-in-law is happy and healthy. It's been the best step we could have taken to get the helping hand we needed. We can not recommend this service enough. Reliable and top quality! Please keep doing what you're doing, it makes a real difference to everyone's life. Thank you!

I highly recommend GoodOaks care for the at-home care they provided for my mother. From the very first assessment, it was clear they took care to understand her specific needs, and that thoughtful approach carried through into every aspect of the care she received. The carer was attentive, professional, and genuinely kind - it gave our whole family such peace of mind knowing she was in such good hands. Thank you to the whole team for the excellent care and support.

We have been so pleased with the care my parents have received when being given their daily medications. All the care providers are wonderful and it has enabled us to navigate this difficult period more easily. This daily contact is something my parents look forward to. It feels like we have an additional support in place for us as a family too. I would highly recommend using this fantastic team.

Good Oaks were very responsive to an urgent request for care for my father. Amanda came out to see me within a day and care was set up by the next week. I found the company to be very professional with all the necessary paperwork completed promptly. The app they use allows you to monitor every visit if you wish. They provide home cooked meals and James and Jason were always very caring. I highly recommend this company.

GoodOaks took over my father's care when the previous company withdrew almost without notice. They managed the transfer smoothly and professionally with minimal disruption to my father and ensured continuity of main carer. All the staff have been excellent and where there have been problems they have been dealt with calmly and professionally.

GoodOaks Homecare East Herts have been supporting my dad with personal care since May 2026. I contacted on a Friday evening and James responded immediately. James and Amanda completed their assessment with my parents on a bank holiday to accommodate a time when I could be available as I live a long distance away. The assessment was thorough and sensitive to my dad's needs. My parents are very independent people and accepting care has been a difficult experience for them, but the carers have been responsive and reliable. My dad describes his carers, Carrie and Jo, as "his dream team", which is reassuring for my sister and me. They have been so caring with my mum who is dad's full time carer, anticipating the extra things which make such a difference to her, such as helping her change the bed when needed and leaving the bathroom clean and tidy. Communication is excellent and James and Amanda go the extra mile, such as Amanda making a referral to the continence team. Thank you!

Very happy with the service that GoodOaks East Herts have provided to my father to date. They managed to accommodate daily visits quickly after our first contact which allowed my father to return to his own home. They've been diligent in administering his daily medications and ensuring he has sufficient supply. My father is a little proud to ask for help, but they sympathetically help with all the little tasks around the house that would otherwise be left undone. Lastly the daily feedback on each of their visits (available via an app) is absolutely invaluable. Many thanks.

Extremely happy with the service we have received to date. My father has very quickly warmed to Amanda and we are very grateful for the over and above level of support she provides at each visit. Thank you.

As a daughter of frail but fiercely independent parents , having the support of Goodoaks means they can stay where they want - in their own home. I cannot recommend goodoaks strongly enough.