Nurseplus Care at home Andover

Unit 5 Westmarch Business Centre, River Way, Andover SP10 1NS
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9.5 18 Reviews
  • Nurseplus Care at home Andover, Andover
The Nurseplus Care at home Andover branch covers Andover, Basingstoke, Chilbolton, Clatford, Enham Alamein, Farleigh Wallop, Hurstbourne Tarrant, Longparish, Stockbridge, Stoke, Sutton Scotney, Vernham Dean, Weyhill and Whitchurch.

Receiving Care at home is an affordable and practical alternative to residential care. The friendly and experienced team at Nurseplus Care at home can support you to maintain your independence in the comfort and familiarity of your own home.

Whether you require weekly, daily or live-in care, the team will build a tailored care plan around your requirements, like and dislikes. Your handpicked care team will support you to keep doing the things you love.

Nurseplus Care at home can offer support for elderly assistance, learning disabilities, dementia, companionship to combat loneliness, mental health, care for younger people, brain and spinal injuries and complex care.

For more information about how Nurseplus Care at home could help you, get in touch with the friendly team today.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.45
  • Weekly Live-in Care Fees: from £1495

These prices are only a guideline, please contact Nurseplus Care at home Andover to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Wendy O'Brien (Registered Manager)

Nurseplus Care at home Andover Reviews (18)

9.5

Nurseplus Care at home Andover has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Nurseplus Care at home Andover has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nurseplus Care at home Andover
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Review from Gemma P (Mother of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that come in to look after my son and bath him are wonderful, they are kind, considerate and caring towards him. They have build a lovely bond with him that makes him happy when they come over. They are patient and gentle with him and they make him laugh. I feel very comfortable with them
coming into our home and feel confident in their ability to care for my son.
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Review from Liz M (Niece of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This agency is superb.
Nurse Plus provided round the clock care for my elderly uncle. From the very start, Nurse Plus gave me friendly, helpful, useful advice on how to get my uncle home from hospital and how to ensure his home was a safe and suitable environment for him. They endured endless phone
calls from me and remained cheerful and helpful throughout. The main carer was kind, gentle, caring, knowledgeable and professional with a wealth of experience. The support team members were equally good.
I would have no hesitation in recommending this company. I have seen a lot of care companies and carers and this company exceeded, by far, anything I have previously experienced.
Many thanks to you all.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Andover

Thank you for taking the time to write your wonderful feedback. We always love hearing how our advice can make such a positive difference in your and your family's lives. Thank you for putting your trust in us, and we hope that you come to us if you ever need to in the future!

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Review from Ken M (Client) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers arrive and help wife have a shower and dress twice a week, then a carer will arrive so I can take a break and because of my disability the carer will perhaps hoover up for me or change the duvet covers for me, always make sure we have plenty of cups of tea or coffee, and that we are starting
properly, they are always kind and very polite.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Andover

Thank you for sharing your experience with us. We're delighted to hear that our carers have been helpful and supportive, ensuring both you and your wife receive the assistance you need. It's wonderful to know they bring kindness and politeness to every visit.

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Review from Sara G (Daughter-in-law of Client) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support my mother-in-law receives from Nurseplus.
All carers are very reliable, polite and are always on time.
They always make her feel very comfortable in her own home with the amount of dignity, respect and compassion they show her.
Contact with the family
is second to none when there has been any issues or concerns regarding my mother-in-law.
They go above and beyond to ensure she can continue to live independently in her own home.
Overall we would highly recommend it to anyone looking for home care.
Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Andover

Thank you so much for your wonderful review. We're delighted to hear that your mother-in-law is receiving the care and support she deserves. Our team is committed to ensuring that all our clients feel comfortable, respected, and well-cared-for in their own homes, and it's heartwarming to know that this has been your experience.

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Review from Julie R (Daughter of Client) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been looked after by Nurse Plus Andover since April 2023. I have always found the staff to be friendly efficient and caring. Recently my dad had a short stay in hospital. His first night home he was distressed and disoriented. The carers that evening were so patient with my dad and showed
such compassion and understanding. It took well over an hour for them to coax him onto the bed. One carer, in particular, was fantastic and demonstrated her ability to adjust to dad's dementia issues. I was truly humbled and very grateful indeed for the care my dad received. Thank you to you all. Highly recommend to all.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Andover

Firstly thank you for taking the time to provide your feedback. Reviews such as this help us continually improve and ensure that we are able to continue to provide the highest quality home care across the UK. We are very pleased to hear that our home carers are providing the compassionate care you and your dad are seeking and hope that this continues to be the case moving forward.

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Review from Clare F (Daughter of Client) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care provided. Always willing to make adjustments or alter timings when required. Very good at letting me know any concerns regarding my mum. Often, the same carers, which means they know Mum well.
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Review from Geoff B (Son of Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurseplus have been looking after my mother for many years and also informally look after my father who also lives at home. We started out with daily visits and now have 24 hour care. Nurseplus have been brilliant, both in the care, but especially in the crises that seem to occur regularly. My father
is not the easiest person to deal with, but they have been professional, patient and courteous at all times, even when my father has not been deserving of it, pulling out all the stops to get care at short notice and keeping the family informed at each stage. They have also been very adaptable and fair in the charging mechanism when dealing with my father's occasional care in addition to my mother's. I can't thank them enough or praise them too highly. Thanks.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Andover

Thank you for taking the time to leave a review, we really do appreciate it. We are so happy to have been able to help in the way that we have. If there is anything else we can do, please just let the Andover team know.

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Review from Julie T (Partner of Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurseplus provide care coverage when I have to leave my partner to visit elderly relatives. I care for my partner myself and just need Nurseplus to provide a sitting service so that he is not left alone in the house. The carer always arrives on time, is always sensitive to my partner's needs and I trust
her to take care of any issues that arise. My partner likes her and is happy to have her looking after him. While I make sure that all essentials have been covered before I leave, it is a huge comfort to me to know that the Nurseplus carer is there. I would also say that the staff in the office go out of their way to ensure that we are ok, they are very sensitive and caring and the online systems work really well. That matters when you are under pressure.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Andover

Thank you for taking the time to leave a review, we really do appreciate it. We are so glad to have been able to help you and your partner in the way that we have. It brings us great joy to be able to support you both, please do let us know if there's anything else we can help you with.

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Review from Matthew M (Client) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a great service. All of the carers are amazing and they always try to do everything they can to help out with any requests, like changing the day of the week the carer visits and stuff like that.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Andover

Thank you so much for taking the time to leave us a review, we are so glad that you are happy with the support you receive!

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Review from Angela F (Daughter of Client) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurseplus have offered care on a daily basis for my father for a number of years now. He has mild cognitive issues and the start of Parkinson’s with associated mobility issues. We needed to be sure that his care was undertaken by staff who were able to manage him mentally, as well as physically, and
Nurseplus have always provided the most excellent staff for him, without fault. Always there at the end of the phone and know their patients well. Instantly able to change and offer alternative care. We wanted social calls twice a week and they arranged it for the following week. They take him to appointments, as he needs help with confidence and support for mobility as well as assistance with understanding healthcare professionals, and they do this with great professionalism. Highly recommend to anyone.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Andover

Thank you for taking the time to leave us a review, we really do appreciate it. We care greatly for our clients and we are so glad that can see this with your father's care.

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Review from Clare M (Daughter of Client) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has later stages of vascular dementia, also Parkinsons' disease and diabetes. We've had experience with four other care agencies and care homes too, Nurse Care Plus Andover have been far superior to any other. Mum is well looked after in every possible aspect, her package of care is tailored
to her specific needs but changed or tweaked regularly as soon as required. They are always available to listen to any new problem and are sympathetic and helpful.
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Review from Karin H (Daughter of Client) published on 14 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurse plus go above and beyond looking after my mum in law, she has dementia and the care the girls give her is 100%. They make sure she is always washed, wears clean clothes, does her washing, all her meds, breakfast, lunch, and tea and gets her ready for bed. We were on holiday for two weeks in September
and we knew that she was cared for, we have an online care app which is so good that we can see how mum is especially when we were away. All the carers are so nice and all the staff at the Nurseplus office are always helpful and supportive whenever I ring up, nothing is too much trouble for the carers especially now my mum has got worse with her dementia.
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Review from Sheila S (Wife of Client) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a full-time carer to my husband arranging time away is challenging. However, on contacting Nurseplus I was put at ease from the beginning. The staff were very professional and polite and listened to my needs. When they realised I was anxious about leaving a stranger in my house they arranged a Zoom
call with the person who would be caring for my husband. After getting all the answers to my questions I felt relaxed and knew my husband would be well cared for. Each evening I would speak with the carer and always felt relieved and happy after our conversation. On my return home when the carer was saying goodbye to my husband, his reply was Oh are you going? I guess I wasn't missed which was so comforting to hear. Well done Nurseplus!
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Review from G A (Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The entire team is very kind and helpful.
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Review from L K (Husband of Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They work hard as a team for personal care. My wife (who has dementia) assured and is comfortable. They do the care that I could not do myself.
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Review from Cerry A (Wife of Client) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very respectful of my husband and myself.
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Review from Billie B (Client) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently become a client of Andover Nurse Plus Home Care. To need help can be painfully hard, to except it can be harder. But the level of care I am receiving is exceptional, I am treated with professionalism, kindness, care, and dignity. The wonderful carers that come to my home allow me to
participate in my care, with the things I am still able to do and in no way make me feel inadequate for those things in life that have become difficult or indeed I find I am unable to do. I felt anxious at the onset of care but was instantly reassured during my original assessment of care. I have found all contact with the office to be very positive, helpful cheerful, and reassuring so thank you to all at nurse plus. A very big and very grateful thank you to the ladies that come to me every day, so very much appreciated on every visit. Kind Regards.
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Review from Sara D (Daughter of Client) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has Alzheimer's and we required nighttime care on January 2021. From the outset, all contact with Nurseplus was professional, extremely understanding and very kind. The assessment was done quickly and staff in place within a few days. The carers who attended to look after my Dad through the
night, whether he slept or wandered about were excellent and this was so reassuring for us as a family. We then needed live-in care and this was supplied by our daycare agency but as ever with Dementia patients, circumstances can change very quickly. In July 2021 we needed a waking night cover and Nurseplus were again able to accommodate this within 24 hours. This transition was done with ease and without bureaucracy. Again the carers who attended were kind and considerate. Dad has now moved into a care home for specialist care and whilst this process is obviously emotional and complex we are so very grateful for the assistance given to us by Nurseplus along this journey.
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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Nurseplus Care at home Andover is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Nurseplus Care at home Andover is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Andover is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Wendy

Wendy O'Brien

Job Title: Registered Manager Joined: 2011

I have worked in care since I was 18. I joined Nurseplus in 2011 as a care worker and moved into the office in 2013 as a field supervisor. I became the Registered Branch Manager in 2015 for Andover Nurseplus. I have completed my NVQ 5. I have a strong passion for care. I have always enjoyed helping clients to keep their independence.

Susan

Susan Coleman

Job Title: Care Coordinator Joined: 2015

I have been in care since I was 28. I have worked in coordination for a number of years. I joined Nurseplus in 2015. During this time I have completed my NVQ Level 3 in Health and Social Care. I enjoy talking to people and in my job, this is something I am able to do daily.

Tressy

Tressy Byrne

Job Title: Field Supervisor Joined: 2014

I Joined Nurseplus in 2014 as a care worker and began working in the office in 2016. I have worked in care for 12 years and before that, I looked after my dad, this gave me a passion for care work and was something I always wanted to pursue.

Claire

Claire Nicholson

Job Title: Field Supervisor Joined: 2013

I have worked in care work since I was 19. This is something I always had a passion for, I have an NVQ in Health and Social Care levels 2, 3 and 4. I joined Nurseplus in 2013. I have always enjoyed going out and meeting clients and getting to know their histories.

Laine

Laine Watson

Job Title: Care Coordinator Joined: 2016

I joined Nurseplus 6 and a half years ago when I moved to the area. I started my role as a care worker and in the last 4 years have worked in the office. I really enjoy working in care and getting to meet new people. I completed my NVQ level 3 during this time and have also done other courses.

Fay

Fay Syms

Job Title: Care Coordinator Joined: 2012

I joined Nurseplus 10 years ago as a care worker and then came into the Andover office in 2016 as a Care Coordinator. I work part-time and really enjoy my work. I completed my NVQ level 3 with Nurseplus and have completed further courses in dementia care.

Frequently Asked Questions about Nurseplus Care at home Andover

What Type of Services does Nurseplus Care at home Andover offer?

Nurseplus Care at home Andover offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Andover employ?

Nurseplus Care at home Andover employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Andover to verify any information. View our terms and conditions. Nurseplus Care at home Andover has an Enhanced Service - more info.