Home Care Providers Owned by Altogether Care - Care At Home Ltd in Dorset

yet professional, reliable carers who daily visited our dad, to the admin staff who were always available, helpful and reassuring. We found that everyone we had any dealings with went the second mile to help, and we shall be forever grateful for their support.

my Mother's lap, this slipped, burning her thigh so severely that paramedics had to be called as the staff member did not undertake basic First Aid, not even applying a simple cold compress. The resultant comment from Management was that my Mother when offered had turned down assistance. On visiting my Mother 30 minutes later I found her incoherent from shock. The burn blistered and had to be treated by the District Nurses for weeks following. Appalling. The carers told me they make 22 visits daily. They are not allowed to communicate with the client's relatives, this can only be done through the Management. If anything has not already been sanctioned on the App it cannot be implemented.

only knew a rough time, they weren't that friendly, and on the last visit the carer forgot to lock their flat door! Major security issue! Needless to say, we will not be using them anymore.

asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services.
Hope if you choose this agency they won't replace your loved one's care package.

regularly as agreed the times now vary form 07@30 to 09:30. In spite of complaints this situation continues. Payment by direct debit would be simpler and finish the need to write a cheque, address, stamp, post and envelope.

eventually a sad outcome.