Home Care Providers Owned by HICA at Home

is 8-9pm but the carers are turning up 10.30-10.45pm. My mother is elderly and struggles to wait up for them this late too. It is also not exceptable to expect a vulnerable couple to have carers coming in so late at night. Complaints to the office seem to go a miss.I shall be ringing the continuing health care team to change the care providers as this is causing more stress for my parents for what it's worth

about this as it would happen. First visit- had to ring the office 4 times to get a response, they said the visit wasn't scheduled for the time THEY gave us. By the time the carer turned up all of the required help had been carried out by a family member, who wouldn't have normally been there.
Second visit, same again, turned up late and spent around 20 minutes there and only did parts of the care listed.
This is diabolical and it worries me that people with no family and are requiring care are getting treat like this but have no family to comment to the care provider.
I feel sorry for the carers carrying out the visits as they are run ragged while the company reaps the rewards

trouble I just wish I had this care team from the beginning. Thank you.

mistake having people like her. I saw and heard everything myself. Then before she goes she says right I hope we’ve got them all right! Wow! After already having a meeting with the deputy manager and her friend. Supposedly everything has been sorted. I’d say far from from it. I am absolutely beyond angry, We were told no more doubles would be sent. A couple of days later 2 carers again, one sat on her phone and the other started to change her into a night dress in the living room. We rang the house and sorted that. Same old excuses, haven’t been before but outside she said she had. Give HICA a wide berth if you care for your loved ones. We’re lucky to already have cameras but we’re getting more.

didn’t send anyone for dinner today as it was cancelled. Wrong again, they were cancelled on Monday not Wednesday. Absolutely fuming but if you complain nothing gets done. I just hope the carers of today get the same sort of care when they get old and need help.

even speak to my mother-in-law who was in bed. Just 5 minutes!
When we spoke with her she was in tears as she said she had told them she needed to go to the toilet but they had told her just to do it in her pad and was very uncomfortable with a stomach ache. My father-in-law was upset too as he tells us this is a regular occurrence, them just coming and going within a few minutes and not really tending to her needs and he said it made things worse as they never knew who would turn up or even if they’d turn up. He told us on one occasion recently that the carers had made their evening visit but not turned up until 1100am the next day. She has told me if she says anything they tell her to shut up.

asked to be hoisted to the WC the reply is often "co it in your pad". I am sure there is a shortage of staff but HICA are still being paid for full-service delivery. There are, however, still a few carers that care and offer a reasonable service.

up as short of staff. I'm still waiting for a call back from last November. Most times meals would not be given, even though they were prepared, and often mistakes over medication.

fault, I don’t blame them at all. They don’t get travel time and then get extra calls put on them. It’s the managers that are sat in the office! Wouldn’t recommend it at all!

definitely verbal abuse, also the care my grandmother received was unsatisfactory, never on time and never carried out the set tasks.