Home Care Providers Owned by HICA at Home

I am happy with the level of care that I receive. My care and overall experience could be improved if the carers were rotated ie I would only see 3-4 familiar faces and this would mean I don't have to explain how I want things done over and over again.

The service is very reliable, always on time, they come four times a day - helping getting me dressed, giving me medication and any other things I need. I have got a pendent to alert them.

Exellent happy with everything including staff.

Thank you for the help you have given to me and the care you have all given to my wife.

We have only been with the carers for a few months and we have nothing but praise for them. They come mostly on time. They are very friendly, professional and are lovely ladies. On the time I have phoned the office I can say they were extremely helpful and friendly and listened, gave advice and if they said they would do something they did it. Very very impressed. Totally happy and I thank them for all they do for us.

Mum has been lucky enough to have been looked after by the HICA Care team for almost ten years. It began with help with her medication and has grown to full assistance with all her daily functions now she has severe dementia. The care team have adapted brilliantly along the way. They respond professionally to her every need and treat her with dignity and compassion. They always have a smile for her and are full of encouragement. Her life would be so much more unbearable without them and I would like them to know how much their hard work and dedication to their duties is appreciated.

It is a pleasure to welcome the carers each morning. Each one of the carers are pleasant and treat Peter with confidence and pleasant chat. The carers are so needed for Peter as he gets more wobbly and also helps me so much because of my spinal prob. Thank you to each one of you.

I enjoy living in the Court in Buckshaw Retirement Village. I have my own space and freedom to do what I want. The gardens are immaculate, and if I need help, there's an affordable handyman service and laundry service available. There's plenty to do if you want to be involved. I enjoy having access to the gym, the library and the bistro; you can be as social or as private as you like. For me, the move to The Court was the best decision ever, it's the ideal balance of independence, convenience and peace of mind. The staff are caring and professional, and housekeeping is immaculate.

My Aunt has gone from us thinking we may loose her, to being mobile and in great health - we truly believe the support, dedication and hard work of the Carers she has had has played a crucial role in her recovery.

The only bad side is which we understand can not be helped is staff changes - my aunt has a strong relationship with one carer who has supported her from being bed bound to mobile - she has pushed her and supported her and has always taken her role seriously. This carer although all have been amazing has recently not been visiting as she did on specific regular days per week which is disheartening for my Aunt as this girl really has from day one been the specific person who has given her back her motivation, strength and determination to take back her life.

having tried to call the landline on several occasions i thought i may get a response from this review the date in question is 13th january 2026 i received a call at 9.20am from mums carer to say she had found her on the bathroom floor she had rung for an ambulance but said could be 8 hours we had no idea how long she had been there (dementia sufferer) the carer said she had covered her with a blanket but could not stay to take care of her until i got there fortunately i was able to get to her within 20 minutes but found her cold and wet from urine and very scared i dont think its acceptable to leave a 86 year old lady on her own frightened cold and wet i managed to get her up and into her chair and got some clean clothes on and took her to A and E where she was admitted and is still there as i write this i understand that staff shortages are an issue but the care of the patient should be the most important thing.

This company is filling in for the palliative care team until they have availability to take over.The care calls are very late often meaning my elderly Mum is stepping in to help my Dad with personal care with great difficulty, as he is too frail and exhausted to wait up any longer. His scheduled call is 8-9pm but the carers are turning up 10.30-10.45pm. My mother is elderly and struggles to wait up for them this late too. It is also not exceptable to expect a vulnerable couple to have carers coming in so late at night. Complaints to the office seem to go a miss.I shall be ringing the continuing health care team to change the care providers as this is causing more stress for my parents for what it's worth

I feel sorry for the carers carrying out the visits as they are run ragged while the company reaps the rewards

Can't thank the staff enough for what they did for my mum, really caring and did everything for her, went above and beyond, would recommend them highly. Very pleased with the service, special thanks to her main carers who she really bonded with and looked forward to seeing them. Nothing was too much trouble I just wish I had this care team from the beginning. Thank you.

I have never seen or heard a carer have such low regard for a client. Firstly all the care notes for a client should be on their phones. After saying shut up a minute, I need to concentrate. I would have been sacked. I hope they have a good insurer, I’m sure there’s going to be a massive if not fatal mistake having people like her. I saw and heard everything myself. Then before she goes she says right I hope we’ve got them all right! Wow! After already having a meeting with the deputy manager and her friend. Supposedly everything has been sorted. I’d say far from from it. I am absolutely beyond angry, We were told no more doubles would be sent. A couple of days later 2 carers again, one sat on her phone and the other started to change her into a night dress in the living room. We rang the house and sorted that. Same old excuses, haven’t been before but outside she said she had. Give HICA a wide berth if you care for your loved ones. We’re lucky to already have cameras but we’re getting more.

This week alone, the bed was left wet, it’s a good job as not one of the carers make the bed properly. My wife remakes the bed daily. Thought the 3 minute tea calls had stopped but today 2 carers came 1 washed the pots while the other watched and was in the house for less than 4 minutes. The office didn’t send anyone for dinner today as it was cancelled. Wrong again, they were cancelled on Monday not Wednesday. Absolutely fuming but if you complain nothing gets done. I just hope the carers of today get the same sort of care when they get old and need help.

When we spoke with her she was in tears as she said she had told them she needed to go to the toilet but they had told her just to do it in her pad and was very uncomfortable with a stomach ache. My father-in-law was upset too as he tells us this is a regular occurrence, them just coming and going within a few minutes and not really tending to her needs and he said it made things worse as they never knew who would turn up or even if they’d turn up. He told us on one occasion recently that the carers had made their evening visit but not turned up until 1100am the next day. She has told me if she says anything they tell her to shut up.

The client pays for 3 half-hour sessions and one of 45 minutes. The sessions last between 5 and 10 minutes if you are lucky and the care plan obviously cannot be maintained. Different carers and times with often 15 hours between night and first-day visit. Waste of time phoning the head office. When asked to be hoisted to the WC the reply is often "co it in your pad". I am sure there is a shortage of staff but HICA are still being paid for full-service delivery. There are, however, still a few carers that care and offer a reasonable service.

Always different carers, and no set times. We would often have the three allocated calls a day within 4 and a half hours. Most carers did not follow the care plan. If you contacted the office for anything they never returned your phone call, or always said they would be on their way, they had been held up as short of staff. I'm still waiting for a call back from last November. Most times meals would not be given, even though they were prepared, and often mistakes over medication.

Don’t know why they send you an email with times on because they have never been on time. Always late up to two/three hours and sometimes don’t even turn up! When you ring up it’s always they're running a bit late or short-staffed, we’ve got a lot of poorly people! So is my Dad! It’s not the carer's fault, I don’t blame them at all. They don’t get travel time and then get extra calls put on them. It’s the managers that are sat in the office! Wouldn’t recommend it at all!

I would never recommend this company. I received verbal abuse from a carer and I was accused of threatening her. This was untrue. I have four witnesses and also I caught her on CCTV being verbally abusive towards me using profanity and words of insults. I deem this to be very unprofessional and is most definitely verbal abuse, also the care my grandmother received was unsatisfactory, never on time and never carried out the set tasks.