How many Agencies does London Care Ltd own?

London Care Ltd own 15 Agencies.

Which London Care Ltd Agencies have the highest review score?

London Care - Brighton , London Care (Rochester) & London Care (South London) have the highest review score.

London Care Ltd | 15 Home Care Providers

Review of
London Care - Brighton
from J D (Client) published on 12 February 2025 Submitted via Website • Report

Overall Experience

I have mobility issues so live downstairs in my living room and carers come in each day to change my washing water in my washing up bowl and empty the commode. On their first day, they broke my tap. Instead of standing up it now lies down. With full use of one hand I am not able to use the tap now.

Complained about it numerous times. The manager soon left. I complained again when the new manager had started about the tap but was told that as they had no record of it happening it wasn't their fault. The reason they had no record was because they were useless at record keeping. Not my fault. Now I can't get myself a drink of water unless someone is here. Surely this is a human rights issue?
They have since lost another manager.
Some of the staff are wonderful, caring and helpful. Others are a bit useless and don't even speak to me. They don't seem to understand they are often the only person I see, so humanity would be appreciated.

Reply from Phil Barros, Brand and Marketing Communications Manager at London Care - Brighton

We note the concerns you have raised and a member of our team will arrange an appointment with you to discuss in more detail.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
London Care (Rochester)
from Elizabeth W (Daughter of Client) published on 10 February 2022 Submitted via Website • Report

Overall Experience

The office admin is appalling. Trying to get hold of a manager is impossible - you are told repeatedly that "the manager will phone you back" but it never happens. You just have to keep ringing until they realise you are not going to give up.
Data protection is faulty and response from the area management

is equally hopeless.
Some carers are extremely good but some just do not seem to care about doing the job.

Staff
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Review of
London Care (South London)
from Alan C (Son of Client) published on 10 February 2021 Submitted via Website • Report

Overall Experience

I and my family have no complaints about the carers, the complaint is about the office staff. They do not send out rotas until halfway through the week, do not pass on messages, do not answer the phone over the weekend, and blame their staff when things go wrong, although it is not the staff's fault.

The carers themselves cannot be faulted. They are being let down by very poor management. They tried to stop my mother from coming downstairs on a stairlift by saying one of the carers had hurt her back trying to move my mother. All the carers deny this, which caused my mother stress. This could be a good company if it had an office manager who knew what they were doing, not let the staff do what they want to do. Management skills very are poor.

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Review of
London Care (Rochester)
from Andrew N (Son of Client) published on 5 October 2020 Submitted via Website • Report

Overall Experience

The office back up and organisation is extremely poor. Cover for carers on leave or going sick is not considered, leaving the person requiring care unattended.
To make an inquiry via the office at the weekend is almost impossible.

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Review of
London Care (Rochester)
from Jan B (Niece of Client) published on 1 July 2019 Submitted via Website • Report

Overall Experience

I have found the carers to be efficient, respectful and reliable.
Those I have met have been friendly and tried their best to meet the needs of a client with dementia. Have continued to use London Care for holiday cover for main carer.

Staff
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Review of
London Care (Rochester)
from Doris B (Client) published on 30 November 2018 Submitted via Website • Report

Overall Experience

Used this agency for a while then had to go private. One girl, that called in to give me bed bath made a remark about one of my cats being small and did I feed her? At first, she thought it was a rat !!!
I then get a call at the door from the RSPCA saying they had a call saying I wasn't looking after

my cats.
I have spoken to the manager who said why did I think it was one of his girls, as I don't have any other callers it had to be one of the carers.
So if you need help don't go to LONDON CARE if you have pets
I thought these carers were there to take the stress away not to give me more I am now at my wit's end with worry although there is nothing wrong with any of my pets.

Staff
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Review of
London Care (South London)
from Ann G (Daughter of Client) published on 21 November 2018 Submitted via Website • Report

Overall Experience

Carers are lovely and I cannot fault them at all; they are really nice caring people. The office admin staff are an absolute nightmare. They don’t answer the phone and think it is okay for an 86 year old late-stage dementia sufferer and her 84-year-old husband to be let down constantly by their lack

of staff. When a client/care user needs 2 carers it is for a valid reason so to keep sending 1 carer who tries their best is an absolute shambles. It happens far to often to be a mistake. If they cannot provide the level of care needed to admit it, don’t just hope for the best. You are paid to provide the care. I feel for the carers who really do try their best!

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Review of
London Care (Rochester)
from Nick R (Son of Client) published on 23 January 2018 Submitted via Website • Report

Overall Experience

Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.

Staff
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Treated with Dignity
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Home Care Providers Owned by London Care Ltd

London Care Ltd Locations (15)

London Care Ltd Reviews (8)

Reviews posted for members of London Care Ltd

London Care - Brighton

London Care (Rochester)

London Care (South London)

London Care (Rochester)

London Care (Rochester)

London Care (Rochester)

London Care (South London)

London Care (Rochester)

Awards / Recognitions (0)

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How many Agencies does London Care Ltd own?

Which London Care Ltd Agencies have the highest review score?

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