Home Care Providers Owned by London Care Ltd

Do not consider them for care as you will regret it

Some of the staff are wonderful, caring and helpful. Others are a bit useless and don't even speak to me. They don't seem to understand they are often the only person I see, so humanity would be appreciated.

Some carers are extremely good but some just do not seem to care about doing the job.

I and my family have no complaints about the carers, the complaint is about the office staff. They do not send out rotas until halfway through the week, do not pass on messages, do not answer the phone over the weekend, and blame their staff when things go wrong, although it is not the staff's fault. The carers themselves cannot be faulted. They are being let down by very poor management. They tried to stop my mother from coming downstairs on a stairlift by saying one of the carers had hurt her back trying to move my mother. All the carers deny this, which caused my mother stress. This could be a good company if it had an office manager who knew what they were doing, not let the staff do what they want to do. Management skills very are poor.

To make an inquiry via the office at the weekend is almost impossible.

Those I have met have been friendly and tried their best to meet the needs of a client with dementia. Have continued to use London Care for holiday cover for main carer.

I thought these carers were there to take the stress away not to give me more I am now at my wit's end with worry although there is nothing wrong with any of my pets.

Carers are lovely and I cannot fault them at all; they are really nice caring people. The office admin staff are an absolute nightmare. They don’t answer the phone and think it is okay for an 86 year old late-stage dementia sufferer and her 84-year-old husband to be let down constantly by their lack of staff. When a client/care user needs 2 carers it is for a valid reason so to keep sending 1 carer who tries their best is an absolute shambles. It happens far to often to be a mistake. If they cannot provide the level of care needed to admit it, don’t just hope for the best. You are paid to provide the care. I feel for the carers who really do try their best!

Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.