Care Provided by London Care (Rochester)
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
Funding & Fees
Contact London Care (Rochester) to get a personalised quote
Good to Know
Group / Owner
- London Care Ltd
- Private Owned
Person in charge
- Charlene Willis (Manager)
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London Care (Rochester) Reviews (5)
Over all time London Care (Rochester) has 5 reviews.
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Overall Experience
Date Published
Reviewer Connection to London Care (Rochester)
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Review from Elizabeth W (Daughter of Client) published on 10 February 2022 Submitted via Website•
Overall Experience
The office admin is appalling. Trying to get hold of a manager is impossible - you are told repeatedly that "the manager will phone you back" but it never happens. You just have to keep ringing until they realise you are not going to give up.
Data protection is faulty and response from the area...
The office admin is appalling. Trying to get hold of a manager is impossible - you are told repeatedly that "the manager will phone you back" but it never happens. You just have to keep ringing until they realise you are not going to give up.
Data protection is faulty and response from the area management is equally hopeless.
Data protection is faulty and response from the area management is equally hopeless.
Some carers are extremely good but some just do not seem to care about doing the job.
Review from Andrew N (Son of Client) published on 5 October 2020 Submitted via Website•
Overall Experience
The office back up and organisation is extremely poor. Cover for carers on leave or going sick is not considered, leaving the person requiring care unattended.
To make an inquiry via the office at the weekend is almost impossible.
The office back up and organisation is extremely poor. Cover for carers on leave or going sick is not considered, leaving the person requiring care unattended.
To make an inquiry via the office at the weekend is almost impossible.
Review from Jan B (Niece of Client) published on 1 July 2019 Submitted via Website•
Overall Experience
I have found the carers to be efficient, respectful and reliable.
Those I have met have been friendly and tried their best to meet the needs of a client with dementia. Have continued to use London Care for holiday cover for main carer.
I have found the carers to be efficient, respectful and reliable.
Those I have met have been friendly and tried their best to meet the needs of a client with dementia. Have continued to use London Care for holiday cover for main carer.
Review from Doris B (Client / Service User) published on 30 November 2018 Submitted via Website•
Overall Experience
Used this agency for a while then had to go private. One girl, that called in to give me bed bath made a remark about one of my cats being small and did I feed her? At first, she thought it was a rat !!!
I then get a call at the door from the RSPCA saying they had a call saying I wasn't looking...
Used this agency for a while then had to go private. One girl, that called in to give me bed bath made a remark about one of my cats being small and did I feed her? At first, she thought it was a rat !!!
I then get a call at the door from the RSPCA saying they had a call saying I wasn't looking after my cats.
I have spoken to the manager who said why did I think it was one of his girls, as I don't have any other callers it had to be one of the carers.
So if you need help don't go to LONDON CARE if you have pets
I then get a call at the door from the RSPCA saying they had a call saying I wasn't looking after my cats.
I have spoken to the manager who said why did I think it was one of his girls, as I don't have any other callers it had to be one of the carers.
So if you need help don't go to LONDON CARE if you have pets
I thought these carers were there to take the stress away not to give me more I am now at my wit's end with worry although there is nothing wrong with any of my pets.
Review from Nick R (Son of Client) published on 23 January 2018 Submitted via Website•
Overall Experience
Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.
Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2025Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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