Ground Floor, Stirling House, Culpeper Close, Medway City Estate, Rochester ME2 4HN
Group : London Care Ltd
Person in charge: Tonie Breen (Manager)
Type of Service: Home Care Agency (Privately Owned)
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)
Care Offered: Elderly Care
Latest Care Quality Commission* Report on London Care (Rochester): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 1.3 out of 10 for London Care (Rochester) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for London Care (Rochester) in Google's Search Results – more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.333 for London Care (Rochester) is calculated as follows: ( (1 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 12 Ratings = 1.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for London Care (Rochester) is based on 0 positive Reviews in the last 48 months and is calculated as follows:
= 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
London Care (Rochester) has a Review Score of 1.3 (1.333) out of 10 and an Average Rating of 1.3 out of 5 from 2 Reviews over all time
Review submitted on 7 November 2018 from a Website Submission by Doris B (Client). on Wednesday 7 November 2018 . Relates to October 2018.
Used this agency for a while then had to go private. One girl, that called in to give me bed bath made a remark about one of my cats being small and did I feed her? At first, she thought it was a rat !!!
I then get a call at the door from the RSPCA saying they had a call saying I wasn't looking after my cats.
I have spoken to the manager who said why did I think it was one of his girls, as I don't have any other callers it had to be one of the carers.
So if you need help don't go to LONDON CARE if you have pets
I thought these carers were there to take the stress away not to give me more I am now at my wit's end with worry although there is nothing wrong with any of my pets.
How likely would you be to recommend London Care (Rochester)? Extremely Unlikely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted on 31 December 2017 from a Website Submission by Nick R (Son of Client). on Sunday 31 December 2017 . Relates to December 2017.
Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.
How likely would you be to recommend London Care (Rochester)? Extremely Unlikely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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