Ground Floor, Stirling House, Culpeper Close, Medway City Estate, Rochester ME2 4HN
Group : London Care Ltd
Person in charge: Tonie Breen (Manager)
Type of Service: Home Care Agency (Privately Owned)
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)
Care Offered: Elderly Care
Latest Care Quality Commission* Report on London Care (Rochester): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 1.5 (maximum of 10) for London Care (Rochester) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for London Care (Rochester) in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.5 for London Care (Rochester) is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for London Care (Rochester) is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
London Care (Rochester) has a Review Score of 1.5 (1.500) from 1 Reviews
Review submitted from a Website Submission by Nick R (Son of Client) on Sunday 31 December 2017. Relates to December 2017.
Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.
How likely would you be to recommend London Care (Rochester)? Extremely Unlikely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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