Home Care Providers Owned by London Care Ltd in Kent

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London Care Ltd Locations in Kent (2)

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2 Home Care Providers owned by London Care Ltd in Kent

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Alcedo Care Wigan
Alcedo Care
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London Care Ltd Reviews in Kent (5)

Reviews Posted for members of London Care Ltd.
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Review of London Care (Rochester) from Elizabeth W (Daughter of Client) published on 10 February 2022 Submitted via Website
Overall Experience
The office admin is appalling. Trying to get hold of a manager is impossible - you are told repeatedly that "the manager will phone you back" but it never happens. You just have to keep ringing until they realise you are not going to give up.
Data protection is faulty and response from the area management is equally hopeless.

Some carers are extremely good but some just do not seem to care about doing the job.

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Review of London Care (Rochester) from Andrew N (Son of Client) published on 5 October 2020 Submitted via Website
Overall Experience
The office back up and organisation is extremely poor. Cover for carers on leave or going sick is not considered, leaving the person requiring care unattended.

To make an inquiry via the office at the weekend is almost impossible.

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Review of London Care (Rochester) from Jan B (Niece of Client) published on 1 July 2019 Submitted via Website
Overall Experience
I have found the carers to be efficient, respectful and reliable.

Those I have met have been friendly and tried their best to meet the needs of a client with dementia. Have continued to use London Care for holiday cover for main carer.

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Review of London Care (Rochester) from Doris B (Client / Service User) published on 30 November 2018 Submitted via Website
Overall Experience
Used this agency for a while then had to go private. One girl, that called in to give me bed bath made a remark about one of my cats being small and did I feed her? At first, she thought it was a rat !!!
I then get a call at the door from the RSPCA saying they had a call saying I wasn't looking after my cats.
I have spoken to the manager who said why did I think it was one of his girls, as I don't have any other callers it had to be one of the carers.
So if you need help don't go to LONDON CARE if you have pets

I thought these carers were there to take the stress away not to give me more I am now at my wit's end with worry although there is nothing wrong with any of my pets.

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Review of London Care (Rochester) from Nick R (Son of Client) published on 23 January 2018 Submitted via Website
Overall Experience

Always let mum down. Change their visiting times to suit themselves without letting us know. Only half do their job not giving mum the care she needs. Phone to say they haven't got staff to do their work. Very bad commitment.

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