London Care (South London)

The carers themselves cannot be faulted. They are being let down by very poor management. They tried to stop my mother from coming downstairs on a stairlift by saying one of the carers had hurt her back trying to move my mother. All the carers deny this, which caused my mother stress. This could be a good company if it had an office manager who knew what they were doing, not let the staff do what they want to do. Management skills very are poor.

of staff. When a client/care user needs 2 carers it is for a valid reason so to keep sending 1 carer who tries their best is an absolute shambles. It happens far to often to be a mistake. If they cannot provide the level of care needed to admit it, don’t just hope for the best. You are paid to provide the care. I feel for the carers who really do try their best!