Home Care Providers Owned by Network Healthcare Professionals Ltd

I cannot praise the palliative carers from Network Care highly enough. They were punctual and delivered the highest standard of care to my father in his last weeks and days of life. They built a relationship with him and listened to his preferences. Despite his dementia, they managed to deliver personal care as needed in a gentle, understanding way, always considering my father's needs and wishes. They spoke clearly to him and kept the family informed on any changes, giving good advice when asked. We also had Network Care's live in carers when Dad needed round the clock care at home. We had a good experience and were very fortunate to have very caring people who worked well with the family. I wouldn't hesitate to recommend Network Care.

Firstly the office staff are rude and they definitely don't see the human side of all this - it's just rules and regulations to them. Secondly they are disorganised - it took them days to do a stool test as requested. Thirdly the time windows they give for emergency care are ridiculously broad - 8am-2pm and 4pm-10pm. When someone needs the toilet and has no idea when they might come it's really stressful and of course it's highly likely there will be an accident which is an issue of human dignity. They couldn't care less. Take it or leave it. I'd rather pay my own money than have my dad sit in his own faeces thanks. But they have this area of care sown up as Sirona uses them so they do what they like.

Quite simply, the carers from Network Healthcare who have looked after my elderly father at home in the last 9 months, are not just human beings they are Angels! As well as providing a professional, deeply caring service to my father, they also supported me emotionally. They kept me up to date, often daily, on how he was doing, sometimes just to let me know that he was tucked up warm and happy in bed which was so reassuring. In the last few weeks, dad's dementia deteriorated rapidly and the advice and support they offered was invaluable. There isn't enough room here to list the individual acts of kindness shown. I will never forget these wonderful individuals (you know who you are). Thank you so much, you changed the quality of our lives, and I will always be grateful.

Thank you so much, Lisa and family

I would have no hesitation in recommending this company to anyone - they went above and beyond to support my daughter at short notice and the staff were highly qualified and very reliable.