Home Care Provider Owned by Blue Ribbon Community Care Ltd in Tyne & Wear

to leave the house and have some time for herself.  I would not hesitate to recommend Blue Ribbon to anyone who is dealing with a partner with dementia.
 

to the daily care givers, I absolutely recommend them.

introduced to them before they started so I knew who to expect. I couldn't fault the service and if I needed care again I would certainly go to Blue Ribbon

her - they send her a list at the beginning of the week and contact her if there's a last-minute change.
If they're adding a new carer to the rota, the new carer will always attend with one of Mum's existing carers so that they can show them the ropes.
There have been a couple of times Mum has been under the weather while the carers were visiting. The first time, they called an ambulance, then me, then waited with Mum until I could drive there. The second time, they rang me to let me know Mum wasn't feeling too good so that I could contact her to check in.
The manager makes regular visits to check Mum is satisfied with the service.
So I'm really pleased with the standard of care she gets.

and helpful. It appears that everyone at this company does their best for their clients and families and I would recommend them to anyone seeking assistance for a loved one.

the highest standard of care. Mam was initially not keen to have carers to help her and now she regards them as good friends. She is happy, relaxed and comfortable when they are in her house. Carers are also helpful and professional with other family members. The care management staff have been friendly and helpful and very professional both in setting up the care initially and continuing reviews and adjustments as required.

office staff are always pleasant and happy to accommodate. All safety checks and reviews are thorough and communication is excellent.
I feel she is in very safe hands.

now; they keep in touch with us, letting us know of any concerns but also any tales about my dad! They showed incredible care and love to my mum when she was ill and dying and really supported her in so many ways which we all really appreciated. Since Mum died they have continued to look after Dad and are a major reason why he's settled well into life on his own and is happy. He has dementia and they all treat him with real understanding. The company are easy to deal with and very responsive to requests. We would very happily recommend them.

recovery. I have set up a camera on her chair so that I can check all is well. It is lovely to see her laughing with the carers as they come to help her. Blue Ribbon have been really helpful in adjusting to her different needs now that she has become frailer. Care has had to be altered almost day to day as together we see her new needs emerging. Both the carers and the office staff have been very cooperative and helpful as we discuss what is the best for Mum. I appreciate the effective communication with Blue Ribbon as I live some distance away and feel reassured that Mum is well cared for.

and it is easy to get through to them on the phone.

unhurried part of their time with my mother. I feel confident she is safe and well cared for while I am at work.

some support in place for me as I recovered. I was reluctant at first, but he insisted, and I’m very pleased that he did. He said he did his research and only picked the one company that he felt confident would look after me the best. The care workers were truly lovely – very friendly, very professional and very on the ball. They made my life so much easier and they were more like friends. On the occasions I phoned the office, the staff there were friendly and very efficient. I couldn’t have asked for more in a difficult time. I was even a little sad when I didn’t need their help anymore.
I would have no hesitation in recommending Blue Ribbon to anyone who needs any care or support.

when we needed it to be.
The support Blue Ribbon provided meant all the burden of care for my dad didn’t fall just on my mum. The care staff who visited were always sensitive to Dad’s needs and took time to talk as well as to just fulfil their duties.
After he passed away it was my mum who needed the support, which Blue Ribbon provided consistently and professionally. They ensured that her workload was reduced and that she had company every day. And towards the end, they were especially caring and attentive.
We cannot thank Blue Ribbon enough and are happy to recommend them.

her to eat, clean, everything really, the list goes on, and to be totally honest, if it was not for the caring, professional staff who looked after my mum, she would not be here now. She loved to sing "sunshine corner" with them all and was always happy to talk with them all when they were there.
This may sound stupid, but I found it difficult and upsetting talking to the manager to tell her I no longer need their assistance as Mum has been admitted into a care home for 24/7 care.
I wish the Blue Ribbon staff all the very best for the future, and I thank them from my heart for the help you gave me, and my mum, through very, very difficult times over the past 3-years.