Blue Ribbon Community Care (Tyne and Wear)

Unit 36 Stanfield Business Centre, Addison Street, Sunderland SR2 8SZ

Blue Ribbon Community Care (Tyne and Wear)
Blue Ribbon Community Care (Tyne and Wear)
Blue Ribbon Community Care (Tyne and Wear)

Blue Ribbon Community Care Tyne and Wear provides a high standard of safe, effective, person-centred care in the community. Carers will ensure all your care needs are met in the comfort of your own home to assist you in remaining independent.

The company provide home care and domiciliary services across Sunderland, Washington, Birtley, Gateshead as well as North and South Tyneside.

Group : Blue Ribbon Community Care Ltd

Person in charge: Mark Hughes (Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 17

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Blue Ribbon Community Care (Tyne and Wear): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Blue Ribbon Community Care (Tyne and Wear) has a Review Score of 9.9 (9.917)

The Review Score of 9.9 (maximum of 10) for Blue Ribbon Community Care (Tyne and Wear) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Blue Ribbon Community Care (Tyne and Wear) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Blue Ribbon Community Care (Tyne and Wear) is calculated as follows: ( (154 Excellents x 5) + (14 Goods x 4) ) ÷ 168 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Blue Ribbon Community Care (Tyne and Wear) is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blue Ribbon Community Care (Tyne and Wear)?

  • Extremely LIKELY
    27
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blue Ribbon Community Care (Tyne and Wear)

  • Client / Service User
    10
  • Daughter of Client/Service User
    9
  • Son of Client/Service User
    5
  • Husband of Client/Service User
    2
  • Granddaughter of Client/Service User
    1
  • more

Blue Ribbon have consistently provided an excellent and very flexible level of care.
The management team regularly review the patient's needs and requirements to ensure the best possible care is ongoing.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would just like to say we find this care agency very professional in their field.
If there are any problems we know we just have to pick up the phone and they will help out.
The staff who care for my mam are really nice girls and also very helpful.
I would highly recommend this agency.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My elderly mother has been using Blue Ribbon carers for over two years (currently three visits per day). Without exception, each carer is excellent and cannot be faulted. Each one is highly competent, hard working, completely reliable, friendly, patient, good natured and flexible. They all treat my mother as an individual and show real interest in her overall well-being and needs, and go far beyond the practical tasks required of them. Excellent relationships have been developed between my mother and members of the team of carers, as well as other family members.

There is excellent communication between the Blue Ribbon organisation and family members, as well as within the team. Information is shared reliably. Response to requests for changes in the programme is good. There is effective contact with members of the family to raise any issues which occur. Periodic meetings to assess my mother's needs have always been possible with little or no notice.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father had a carer which I was happy with but after a 5-week hospital stay he needed extra care and the care company could not cover the hours. Social services put a company in which I was not happy with to say the least so I looked on CQC to check out care companies. I found Blue Ribbon, they were ever so helpful and they managed to get care in place within the week, they came out and introduced the carers before which was good for my father.

Since they have been going in, I can see a big difference in him, he is happier. He always has a smile on his face when he sees them walking down the drive. Something that is important to my dad is that they are punctual and they are. Nothing is too much trouble for the carers, they always treat him with respect never seem to rush him. The office staff are always helpful and keep me informed if they have any worries. I live a 3-hour drive away so need someone I can trust.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

As soon as Blue Ribbon Care started visiting my father he began to improve his outlook and appeared much more self-confident. We felt that he was taken seriously by his carers and that they were doing what he wished, not trying to get through a visit as quickly as possible. He received his full allocation of time from his carers who all seemed very friendly and courteous when we were introduced to them. Unfortunately, my father was suffering from a serious illness as well as the onset of Alzheimer's Disease and therefore did not have as much time as we had hoped at home. My father had an accident at home which was dealt with very efficiently and considerately by the carers. We are happy to say that we are pleased that we changed to Blue Ribbon Care as this meant that the last month or so of his stay at home was some of the most comfortable and stress-free that he had in years. We would strongly recommend this company to anyone who needs home care for their relatives.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I can confirm that all the carers were professional, courteous, friendly, efficient and helpful. The management were responsive, compassionate and helpful. I would recommend Blue Ribbon to others with family members who need care.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They are very very good. They have been excellent.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have just increased the level of care for my mother after six months with Blue Ribbon. I appointed them as replacements to an original care company and am delighted with that decision. They are reliable, caring and flexible and have restored my faith and confidence in the care they provide to my mother.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

This is an excellent company. They look after you correctly. The staff are well-mannered and good workers and are very helpful and understand.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am an octogenarian carer for my wife in her third-year of dementia and Lewy bodies. In July 2016, I undertook a serious operation and I had to find a professional care provider at very short notice. My fortuitous choice was Blue Ribbon Community Care (Tyne and Wear) who was able to provide first class daily and occasionally regular carers for my wife, for an initial six week period. I could not have managed without their caring and professional assistance. I sometimes phoned at very short notice and their staff have their individual strengths but have given courteous, professional service which has made our lives as normal as possible on a daily basis. Indeed, they feel like part of our family.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Blue Ribbon provide an excellent care service to me. It's always people I know, they always arrive on time. I have an excellent relationship with the carers and they always take the time to chat as well as work. I would definitely recommend them to anybody who wants excellent care.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Would highly recommend Blue Ribbon. We only used their services for a few weeks until my father went into respite but during that time they accommodated our changing needs promptly and without fuss. All the staff quickly got to know my parents and nothing was too much trouble.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

At a very difficult and challenging time, I would like to thank the management and staff from Blue Ribbon. The team are professional, friendly and caring, from the first meet and greet with management and staff with a very approachable attitude.
When a member of your family needs care at home, your life is turned upside down, we definitely made the right choice for my Fathers care with Blue Ribbon.
Thank you for your support and respect.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Well run, with good staff.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Blue Ribbon (Tyne & Wear) have cared for my mam for several years. She has dementia and Alzheimer's and currently has four visits a day. Nothing is too much trouble for them - her small team of carers look after her like one of their own family. They are a great support to her and also to me - I don't know how we would cope without them.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The girls my angels are very good

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The manager visited home to discuss services and options and listened to our requests and requirements, also introduced care workers to the family.
Care workers were very friendly and efficient. Daily records of visits kept up to date and left for the family to read.
Blue Ribbon Community Care provides an excellent service giving us peace of mind knowing the care required is being supplied.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I could not be happier with the care and the kindness. Everyone is very kind, always helpful and i'm very pleased with all the staff. They give me a lot of time.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All management and staff are excellent. Always able to contact someone, plus if any changes with my mother they keep in touch with myself and the rest of the family. When my mother took ill the carer phoned the ambulance (excellent service).

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Attentive and caring who always bring a smile. A very welcome friend to my home.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have already told a lot of people about Blue Ribbon and their trust worthy staff very polite will go out their way to accommodate the customers. If their customers are happy they are happy. Fantastic company. Fantastic staff. Will keep recommending them to everyone I know.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The most friendly and tentative care company, couldn't recommend them highly enough. The staff were amazing, management couldn't have been more helpful and we always knew where we were at with them. Can't thank them enough for looking after my Nan so well.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I found the staff caring, efficient, friendly, also thorough.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My dad has been receiving the most thoughtful, considerate and attentive care from all the staff for a number of years. I have peace of mind because I know he is in the right hands. I would most definitely recommend Blue Ribbon to everyone.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Due to my fathers dementia and ill health it was necessary to get him help. Blue Ribbon's name was on a list given to me by his social worker. From the very beginning they were professional and friendly. Unfortunately I only needed their services for a short time but it was fantastic.
The staff treated dad with respect and care, the manager assisted dad in getting re-admitted when it was obvious he should not have left hospital. I would highly recommend Blue Ribbon to anyone who wants a five star service. Thank you - I couldn't have done it without you.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I must commend the manager and his team for the level of care and kindness afforded to my mother. I can't praise Blue Ribbon enough for their professionalism and conscientiousness; and acted with respect and compassion at all times.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Blue Ribbon is a small care provider which I chose for my mother in the hope of a close personal relationship developing. Over time this proved to be the case. My mother has dementia and the limited number of staff, (with one main carer) helped immensely. The approach of all staff was very professional and supportive but also very adaptable to developing situations. Contact with Blue Ribbon office was always efficient and personal.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

First class service. The staff are friendly, kind and hard working. The best service that we have used by far and great value for money. Everything is explained in detail regarding costs, times etc, communication is incredibly good. I couldn't be happier with this service.

How likely would you be to recommend Blue Ribbon Community Care (Tyne and Wear)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Mark

Mark Hughes

Job Title: Registered Manager

Description:

Mark comes with a wealth of experience and has even spent time in the Commission for Social Care Inspection and the Care Quality Commission as the Training and Support Manager.

He is passionate about protecting vulnerable people and a positive advocate of supporting the care and welfare of people.

Marie

Marie Wilcox

Job Title: Assistant Manager

Description:

Marie has 15 years of experience working in NHS hospital wards and outpatient clinics. Including over 12 years as a senior Registered Nurse in charge of the day to day running of the unit. She is committed to ensuring a high standard of safe, effective, person-centred care in our community.