Blue Ribbon Community Care (Tyne and Wear)

Suite C, Business and Innovation Centre, Enterprise Park (East), Sunderland SR5 2TA
Review Us
Top 20 award
10 73 Reviews
  • Blue Ribbon Community Care (Tyne and Wear), Sunderland
Blue Ribbon Community Care (Tyne and Wear) is a high-quality homecare and live-in care provider.

Rated "outstanding" by the Care Quality Commission in June 2018, Blue Ribbon Community Care provides a high standard of safe, effective, person-centred care across Sunderland, Washington and Gateshead. Care workers will ensure all care needs are met in the comfort of the clients home to assist them in remaining independent.

The company provide home care, live-in care and domiciliary services across Sunderland, Washington and Gateshead.

Show Blue Ribbon Community Care (Tyne and Wear) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.20
  • Weekly Live-in Care Fees: from £1450

Bank holidays are charged at double time.

These prices are only a guideline, please contact Blue Ribbon Community Care (Tyne and Wear) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Leanne Jeffries (Registered Manager)

Blue Ribbon Community Care (Tyne and Wear) Reviews (73)

Total of 73, showing 1-20
10

Blue Ribbon Community Care (Tyne and Wear) has a Review Score of 10 (9.970) out of 10, based on 11 reviews in the last 2 years. Over all time Blue Ribbon Community Care (Tyne and Wear) has 73 reviews.

Overall Experience

  • 72
  • 1
  • 0
  • 0
  • 0

Date Published

73
5
6
11
62

Review from Colin S (Nephew of Client) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficient and caring service was provided. The staff were always prompt and did everything that was required. My aunt found the carers pleasant and friendly. I recommend them without hesitation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Daughter-in-law of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon have been providing companionship for my father-in-law since the beginning of the year. The care workers are always on time, professional and deal with him so well. They take him out for a walk or sit and chat with him if he prefers. Their kindness and compassion enable my mother-in-law
to leave the house and have some time for herself.  I would not hesitate to recommend Blue Ribbon to anyone who is dealing with a partner with dementia.
 

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah H (Daughter of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when our family really needed help and support the staff from Blue Ribbon stepped up, I cannot thank them enough.
The service they provided to my mum was outstanding, both personal and caring.
All interactions we have had with the team at Blue Ribbon have been amazing, from the office staff
to the daily care givers, I absolutely recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Client) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and always on time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B J (Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, I would be happy to. Recommend Blue ribbon to anyone else who may be needing truly professional care.
The carers wore clean uniforms were very kind, caring and willing to do anything I needed. I liked particularly the continuity of care I had the same two instead of many different ones.
I was
introduced to them before they started so I knew who to expect. I couldn't fault the service and if I needed care again I would certainly go to Blue Ribbon

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathryn C (Daughter of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been using Blue Ribbon Community Care for over four years now. I don't live that close to her so it's really reassuring that they look after her so well.
All of the carers we've had have been respectful, friendly, helpful, caring and competent.
In general, she has the same staff to visit
her - they send her a list at the beginning of the week and contact her if there's a last-minute change.
If they're adding a new carer to the rota, the new carer will always attend with one of Mum's existing carers so that they can show them the ropes.
There have been a couple of times Mum has been under the weather while the carers were visiting. The first time, they called an ambulance, then me, then waited with Mum until I could drive there. The second time, they rang me to let me know Mum wasn't feeling too good so that I could contact her to check in.
The manager makes regular visits to check Mum is satisfied with the service.
So I'm really pleased with the standard of care she gets.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R R (Wife of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Blue Ribbon for several months now and we are very happy with the service they provide. Carers are very efficient, friendly and helpful. Management is very willing to help when needed. A very professional-run company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris C (Husband of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Blue Ribbon for some time and very pleased with the service. The management team are very helpful and understanding of the individual's requirements and needs.
The team of Care Workers have unquestionable integrity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn S (Daughter-in-law of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently appointed Blue Ribbon Community Care carers to help my 87-year-old father-in-law, I am delighted with the service they provide. They take care of his daily needs in a professional and friendly manner, putting him at ease while they are in his home. I have found the management staff polite
and helpful. It appears that everyone at this company does their best for their clients and families and I would recommend them to anyone seeking assistance for a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian P (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon have provided and continues to provide an excellent service for my mother who lives at home aged 94. The service has been tailored to meet her needs and is now adjusted to meet her changing needs. The staff are all friendly, helpful and very professional. They will do anything to help provide
the highest standard of care. Mam was initially not keen to have carers to help her and now she regards them as good friends. She is happy, relaxed and comfortable when they are in her house. Carers are also helpful and professional with other family members. The care management staff have been friendly and helpful and very professional both in setting up the care initially and continuing reviews and adjustments as required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Ribbon are a fantastic care company and an example of how all care should be. Nothing is too much trouble and every carer goes above and beyond to take care of my Mum.
They arrive on time, stay the full allocated time and anticipate Mum’s every need. They are always cheery and brighten her day.
The
office staff are always pleasant and happy to accommodate. All safety checks and reviews are thorough and communication is excellent.
I feel she is in very safe hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen T (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we decided to choose Blue Ribbon. Mum and Dad were initially resistant to having carers but they have been so good, Mum and Dad gradually came to trust them and feel very comfortable with them; ultimately they realised they couldn't manage without them. The carers feel like part of the family
now; they keep in touch with us, letting us know of any concerns but also any tales about my dad! They showed incredible care and love to my mum when she was ill and dying and really supported her in so many ways which we all really appreciated. Since Mum died they have continued to look after Dad and are a major reason why he's settled well into life on his own and is happy. He has dementia and they all treat him with real understanding. The company are easy to deal with and very responsive to requests. We would very happily recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K R (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, kind and skilled team of people. Always conscientious and consistent in their approach. I can't praise Blue Ribbon Care company enough. The team behind the scenes as well as those providing hands-on care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen N (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had Blue Ribbon carers for nearly three years. The carers have been excellent throughout. Mum is really happy to see them when they come into the house. Over the Christmas period, Mum had two falls and a chest infection and with the continued support of Blue Ribbon, she is making a steady
recovery. I have set up a camera on her chair so that I can check all is well. It is lovely to see her laughing with the carers as they come to help her. Blue Ribbon have been really helpful in adjusting to her different needs now that she has become frailer. Care has had to be altered almost day to day as together we see her new needs emerging. Both the carers and the office staff have been very cooperative and helpful as we discuss what is the best for Mum. I appreciate the effective communication with Blue Ribbon as I live some distance away and feel reassured that Mum is well cared for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Daughter of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father could not receive any better care than he does from Blue Ribbon Community Care. The carers never seem rushed and will do anything they are asked to, however, they also work well without instruction, using their own experience to do anything that is required. The office staff are great too
and it is easy to get through to them on the phone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Daughter of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam receives friendly, considerate and efficient care. The staff are always polite and helpful in responding to any particular requests.
Additional visits have always been accommodated when requested. I couldn't fault the service we have received.
Thank you to all of the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Son of Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives excellent companion care. The carers are consistent which has helped build a caring and loving relationship that benefits my mother who lives with dementia. She appreciates their friendly visits during which they make visits to the toilet, serving lunch, drinks and snacks a natural
unhurried part of their time with my mother. I feel confident she is safe and well cared for while I am at work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very lucky to have Blue Ribbon looking after me when I was out of action. They really are an excellent set of people, from the manager, the care manager and the care workers, I couldn’t have wished for nicer people to look after me when I was ill.
I took a fall and my son insisted that I had
some support in place for me as I recovered. I was reluctant at first, but he insisted, and I’m very pleased that he did. He said he did his research and only picked the one company that he felt confident would look after me the best. The care workers were truly lovely – very friendly, very professional and very on the ball. They made my life so much easier and they were more like friends. On the occasions I phoned the office, the staff there were friendly and very efficient. I couldn’t have asked for more in a difficult time. I was even a little sad when I didn’t need their help anymore.
I would have no hesitation in recommending Blue Ribbon to anyone who needs any care or support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris S (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky to have our parents for so long. Dad died aged 87, Mum was 85. But I am sure their time alive was enhanced and extended by the care provided by Blue Ribbon Community Care.
The staff were always friendly, helpful and, most importantly, caring. The service was very reliable and flexible
when we needed it to be.
The support Blue Ribbon provided meant all the burden of care for my dad didn’t fall just on my mum. The care staff who visited were always sensitive to Dad’s needs and took time to talk as well as to just fulfil their duties.
After he passed away it was my mum who needed the support, which Blue Ribbon provided consistently and professionally. They ensured that her workload was reduced and that she had company every day. And towards the end, they were especially caring and attentive.
We cannot thank Blue Ribbon enough and are happy to recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vince C (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say... but thank you to the most professional care company ever. My mum suffers with dementia, so it's not easy to introduce change, but she loved them all and was happy whenever they arrived, as she saw them as friends and family. They helped my mum in so many many different ways, they encouraged
her to eat, clean, everything really, the list goes on, and to be totally honest, if it was not for the caring, professional staff who looked after my mum, she would not be here now. She loved to sing "sunshine corner" with them all and was always happy to talk with them all when they were there.
This may sound stupid, but I found it difficult and upsetting talking to the manager to tell her I no longer need their assistance as Mum has been admitted into a care home for 24/7 care.
I wish the Blue Ribbon staff all the very best for the future, and I thank them from my heart for the help you gave me, and my mum, through very, very difficult times over the past 3-years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Blue Ribbon Community Care (Tyne and Wear) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for Blue Ribbon Community Care (Tyne and Wear) is calculated as follows: ( (64 Excellents x 5) + (2 Goods x 4) ) ÷ 66 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Ribbon Community Care (Tyne and Wear) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (22)

Meet the Team (4)

Leanne

Leanne Jeffries

Job Title: Registered Manager

Joined: 2014

Hello, I’m, Leanne and I’m the Registered Manager of Blue Ribbon Community Care (Tyne & Wear). This means that it is my job to ensure that you receive outstanding care and support from us. We do this by spending time with you beforehand to discuss all your needs and wants and then devising a plan with you that will meet those needs. I’ve worked in social care my entire working life and I came to Blue Ribbon because I knew that their only objective was to deliver high-quality care all of the time. This has been shown in our many awards from Homecare.co.uk as well as our “Outstanding” rating from the CQC. I can’t imagine ever working anywhere else!

Devon

Devon Hughes

Job Title: Client Care Manager

Joined: 2016

Hello, I’m Devon and I’m the Client Care Manager. This means that I make sure that all the care workers know all about the needs of those people they support and that they are in the right place at the right time. This means that if you ever call Blue Ribbon to talk about care and support for a loved one, it’s probably going to be me who will come out to see you. I started at Blue Ribbon as a Care Worker and then got promoted to Team Leader and now Client Care Manager. I know each and every person who works here at Blue Ribbon (we’re not a big company, but we are very friendly and personal) and I know I would happily have anybody here look after me or any of my loved ones.

Rachel

Rachel Bell

Job Title: Assistant Manager

Joined: 2014

Hello, I’m Rachel and I’m the Assistant Manager. This means that I look after the needs of the Care Workers and make sure that they have all the support, the information and tools necessary to deliver outstanding care to all those we support. I’m involved in recruitment, training and all things relating to ensuring the quality of our provision. I started at Blue Ribbon as a Care Worker, became a Team Leader and now I’m the Assistant Manager. One day I want to be a Registered Manager (like Leanne) and I know I’ll help Blue Ribbon build on it’s “Outstanding” reputation to achieve our vision of being “the most reputable care provider in the UK”.

Mark

Mark Hughes

Job Title: Owner

Joined: 2013

Hello, I’m, Mark and I’m the Owner of Blue Ribbon Community Care (Tyne & Wear). Since opening on 2013 we've developed to the point we are the only Home Care provider in Sunderland or Washington rated as Outstanding by the Care Quality Commission, something I’m incredibly proud of. Of course, this could only be achieved by having magnificent Colleagues working alongside me. All those who work in Blue Ribbon – Care Workers, Team Leaders and the Managers work with one aim in mind, and that is to give the best care and support possible to those who need it.

Frequently Asked Questions about Blue Ribbon Community Care (Tyne and Wear)

What Type of Services does Blue Ribbon Community Care (Tyne and Wear) offer?

Blue Ribbon Community Care (Tyne and Wear) offers Home Care.

How many Carers does Blue Ribbon Community Care (Tyne and Wear) employ?

Blue Ribbon Community Care (Tyne and Wear) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Ribbon Community Care (Tyne and Wear) to verify any information. View our terms and conditions. Blue Ribbon Community Care (Tyne and Wear) has an Enhanced Service - more info.