Blue Ribbon Community Care (Tyne and Wear)

All staff were brilliant, really helpful and would go above and beyond to help me out.

Very pleasant and helpful.

The Blue Ribbon care company have been excellent to deal with from the beginning. They have been helpful and accommodating to all Mum's needs. The girls who come in to care for Mum are fantastic. They are caring and helpful and treat Mum with respect and dignity. I cannot fault any of them. They have eased a difficult situation and made Mum feel cared for and safe. I would certainly recommend them to anyone who asks.

I am more than satisfied with the carers who call to see me. They are professional at all times.

The care provided for my mother and father has been great, all the girls are friendly and approachable. Nothing is too much bother. My mam has Alzheimers and feels very safe with them popping in even just chatting.

I have been receiving care since November 2017 and have used Blue Ribbon since summer 2018, I was having problems with my previous company. Blue Ribbon are professional, punctual and the admin is all very easy for me. The staff are all lovely and help me with basic household tasks as well as chatting and checking on me. I would highly recommend them to anyone needing home care. I can always rely on them and feel safe with them being in my home. Being a younger (40) care user it can be difficult for me to ask people to do things for me but all of the staff are respectful and make me feel comfortable.

They not only provide dad with the care that he needs but do so in a manner which maintains his dignity at all times and gives us that all important peace of mind. I would not hesitate to recommend them.

This agency came highly recommended. A daily evening carer call was requested to support mam. Following an assessment, the carer visits were established promptly and both coordinators and direct care staff, worked very closely together to offer the best of care and as a result, the care delivered was tailored to mams needs. A very caring, patient, professional approach - many thanks.

Blue Ribbon cared for my mother for over a year and they have always been very caring, professional and helpful. They take great care to ensure the care plan is suitable for their clients and I was always included in any decisions regarding care. Unfortunately my mother’s health declined and was no longer able to remain in her own home, The manager and his team supported my mother and myself through the process of her moving into 24 hour care.

My mother only had the services of Blue Ribbon for a few weeks as she has now needed to go to a nursing home to meet her current needs. However, for the short term we, as a family, could not fault the care that was provided for her. In my mother’s own words “ I like them coming into my home and I don’t feel uncomfortable". From the start, her care plan was detailed to the finest detail by the registered manager, it met her needs and we were happy in the knowledge that everything was in place. I would highly recommend Blue Ribbon to anyone wanting tailored, specific care at home.

Blue Ribbon (Tyne & Wear) have cared for my mam for several years now. She has dementia and Alzheimer's and currently has four visits a day. Nothing is too much trouble for them - her small team of carers look after her like one of their own family. They are a great support to her and also to me - I live in London and it is wonderful knowing she is in good hands when I’m not there. I don't know how we would cope without them and can’t recommend them highly enough.

Contactable whenever necessary.

I would just like to say that the service Blue Ribbon supply is excellent. All the girls are lovely and my Mam looks forward to seeing them all. I know I can rely on their help any time of the day.

Thank you to all the people involved in the support of our Mum.

The management team regularly review the patient's needs and requirements to ensure the best possible care is ongoing.

My father had a carer which I was happy with but after a 5-week hospital stay he needed extra care and the care company could not cover the hours. Social services put a company in which I was not happy with to say the least so I looked on CQC to check out care companies. I found Blue Ribbon, they were ever so helpful and they managed to get care in place within the week, they came out and introduced the carers before which was good for my father.

Since they have been going in, I can see a big difference in him, he is happier. He always has a smile on his face when he sees them walking down the drive. Something that is important to my dad is that they are punctual and they are. Nothing is too much trouble for the carers, they always treat him with respect never seem to rush him. The office staff are always helpful and keep me informed if they have any worries. I live a 3-hour drive away so need someone I can trust.

My elderly mother has been using Blue Ribbon carers for over two years (currently three visits per day). Without exception, each carer is excellent and cannot be faulted. Each one is highly competent, hard working, completely reliable, friendly, patient, good natured and flexible. They all treat my mother as an individual and show real interest in her overall well-being and needs, and go far beyond the practical tasks required of them. Excellent relationships have been developed between my mother and members of the team of carers, as well as other family members.

There is excellent communication between the Blue Ribbon organisation and family members, as well as within the team. Information is shared reliably. Response to requests for changes in the programme is good. There is effective contact with members of the family to raise any issues which occur. Periodic meetings to assess my mother's needs have always been possible with little or no notice.

I can confirm that all the carers were professional, courteous, friendly, efficient and helpful. The management were responsive, compassionate and helpful. I would recommend Blue Ribbon to others with family members who need care.

As soon as Blue Ribbon Care started visiting my father he began to improve his outlook and appeared much more self-confident. We felt that he was taken seriously by his carers and that they were doing what he wished, not trying to get through a visit as quickly as possible. He received his full allocation of time from his carers who all seemed very friendly and courteous when we were introduced to them. Unfortunately, my father was suffering from a serious illness as well as the onset of Alzheimer's Disease and therefore did not have as much time as we had hoped at home. My father had an accident at home which was dealt with very efficiently and considerately by the carers. We are happy to say that we are pleased that we changed to Blue Ribbon Care as this meant that the last month or so of his stay at home was some of the most comfortable and stress-free that he had in years. We would strongly recommend this company to anyone who needs home care for their relatives.

They are very very good. They have been excellent.