Reviews posted for members of Bloomsbury Home Care Ltd.
On Thursday 14th August a carer came to sit with my husband for three hours as part of an arrangement that has been in place for about 15 months. My husband is disabled and totally immobile. Your carer was late in arriving and I had already left for an appointment. At 10:30 am I accessed my CCTV...
On Thursday 14th August a carer came to sit with my husband for three hours as part of an arrangement that has been in place for about 15 months. My husband is disabled and totally immobile. Your carer was late in arriving and I had already left for an appointment. At 10:30 am I accessed my CCTV Cameras to check my husband was OK but still on his own. At 10:40 I accessed the cameras again and what I witnessed was absolutely horrifying. A male carer was trying to get my husband out of his chair and onto his commode without using the standing and transfer aid. He was trying to lift him on his own and came extremely close to dropping him on the floor. Your carer had no business trying to lift my husband. The care plan was for companionship only. I emailed you and have received no response I have referred you to CQC and the Council Safeguarding Team. Your company is a disgrace.
Thank you for your feedback. We are extremely sorry about the incident involving your husband and the distress this has caused. We understand how serious this situation is and deeply regret that your experience did not reflect the standards of care we are committed to providing.The actions...
Thank you for your feedback. We are extremely sorry about the incident involving your husband and the distress this has caused. We understand how serious this situation is and deeply regret that your experience did not reflect the standards of care we are committed to providing.The actions described are unacceptable. We are currently conducting a full internal investigation and are cooperating with the relevant authorities, including the Care Quality Commission and the Council Safeguarding Team.Please be assured that we are taking this matter extremely seriously and are implementing measures to prevent any recurrence. We value your feedback and remain committed to ensuring the safety, dignity, and wellbeing of everyone in our care.
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