Home Care Providers Owned by Alpenbest Ltd

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carer does not speak often has no identity card, uniform and refused to give name upon asking. Filed complaint only response had was will investigate and get back to me appears no attempt has been made to do so.

I would like this company.

and a website with lots of promises - take care before signing) we were extremely cautious in looking again. Thankfully Alpenbest has been brilliant. The fact many of the team have been with Alpenbest for years speaks volumes. Every carer has been cheerful and caring with my mother. The admin team are responsive and helpful. We were lucky enough to have seen their carers regularly visiting others in our neighbourhood. It was always the same team so we had some confidence in what the agency might be like. In 6 years, this is our 4th agency and I can say we are overjoyed with changing to Alpenbest. The team are, by far, heads above the rest. Thank you Alpenbest. You are superb!

and any product supply suggestions, is very important. The staff feel more like friends than carers and always work with the client's dignity and respect, as their main objective. I cannot think of a thing that could be improved. Fantastic level of care. Thank you.

From the excellent carers to the swift action of the office when there is an unexpected problem, we can't fault the service we have received.

When new carers have been introduced, they have had an opportunity to shadow a carer who already knows Mum which has helped with continuity of care. Alpenbest always email the schedule for the following week in advance but don't always let us know if there are any changes. They have been good at phoning to let us know if a carer is running more than 30 minutes late which is quite rare.

miles away.

my needs. There has been a few occasions when my carers have been late on his day off but I don't mind that too much as things happen, traffic or another reason may come into play. A phone call, if they are to be more than an hour late, would be nice though which has only happened twice (same carer but not my full-time carer) just so I know and I'm not just sitting here wondering where they are. Overall I don't have anything bad to say really.

who is so good with my Dad and has found the best way to work with him. They have been willing to change care plans at short notice when my Dad has been in hospital. My Dad looks forward to seeing his carer and all the carers are so nice and caring and I look forward to them coming as well. I feel very lucky that we have found this company of carers. It feels like the carers are friends not just carers. I would recommend them to anyone.

(excellent) of who I consider to be mum's main carer (who does not drive).

complete dignity. Alpenbest should be very proud of these girls for promoting such a caring company. Over the years l can honestly say l have not had one reason to complain. Well done to all of you who make this company very special.

and different levels of competence when mum needs consistency, due to health needs. Office co-ordinators not helpful and today I spoke to an extremely rude person who informed me she was not stupid as she was forty years of age and unable to offer me any assurance of who was coming to attend to my mother tomorrow and the weekend, even when the circumstances of the situation were explained to this 'not stupid' woman. The case was raised as a concern with authorities and astounded that this level of customer service is given by a company with so many good reviews. I hope the people concerned with organising my mother's lack of care will be given more training on how to deal with their customers and vulnerable clients.