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Avant Homecare Services Ltd Locations (5)
Avant (Sutton)
7 Throwley Way, Sutton SM1 4AF
- Care Provided
- Dementia
Avant (Bucks)
Old Library Building, Queen Victoria Road, High Wycombe HP11 1BG
- Care Provided
- Dementia
Avant Homecare - Hillingdon
1.0
7 reviews
Hounslow, TW4 6JQ
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Avant Homecare - Ealing
13 reviews
Hounslow, TW4 6JQ
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Avant Homecare - Hounslow
1.0
19 reviews
Vista Business Centre, 6th Floor, Block B, 50 Salisbury Road, Hounslow TW4 6JQ
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Avant Homecare Services Ltd Reviews (39)
Reviews posted for members of Avant Homecare Services Ltd
Review of
Avant Homecare - Hounslow
from P C (Daughter of Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Absolute awful team of carers .there rude use their phones turn up when they want .
Not a clue what to do cannot string English sentence together .
Have let my father make his own cup of tea who is blind deaf while they sat on phone .the whole kitchen was swimming in water they dont wash him they
Not a clue what to do cannot string English sentence together .
Have let my father make his own cup of tea who is blind deaf while they sat on phone .the whole kitchen was swimming in water they dont wash him they
dont empty his wee bag .please dont get a carer from here they are a nightmare .
Reply from Sally McGillivary Graham, Managing Director at Avant Homecare - HounslowThank you for sharing your feedback. We are very sorry to hear how upsetting this has been and understand how important it is to feel reassured about a loved one's care.
Your father was supported by a small and consistent care team, and during this time we received positive feedback directly from him and from your brother, who was closely involved in his care. No concerns were raised with the office at the time, which meant we were unable to address these issues sooner.
All care staff meet English language requirements, and while some carers may have accents, they were assessed as able to communicate effectively.
The service ended due to our operational capacity in the local area, and this decision was made in your father's best interests.
We are sorry that you feel disappointed and thank you for taking the time to share your feedback
Your father was supported by a small and consistent care team, and during this time we received positive feedback directly from him and from your brother, who was closely involved in his care. No concerns were raised with the office at the time, which meant we were unable to address these issues sooner.
All care staff meet English language requirements, and while some carers may have accents, they were assessed as able to communicate effectively.
The service ended due to our operational capacity in the local area, and this decision was made in your father's best interests.
We are sorry that you feel disappointed and thank you for taking the time to share your feedback
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Review of
Avant Homecare - Hillingdon
from Nermen B (Mother of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I'm very disappointed with the care from Avant (Hillingdon). Carers are often late, distracted by their phones, and show little professionalism or hygiene. I've witnessed them raise their voices, fail to intervene during incidents, and waste time chatting instead of engaging with my autistic child.
Reports are often inaccurate, with tasks marked as complete when they're not. Management has been dismissive and unresponsive, even hanging up during calls. This service has added more stress than support. I urge others to be cautious and hope management takes real action to improve.
Reply from Deepa Dungar, Director at Avant Homecare - HillingdonWe sincerely appreciate your feedback and understand your concerns. The branch has addressed your issue directly or are in the process of doing this, and we regret any inconvenience this may have caused. Please accept our apologies once again, and let us know if there's anything further we can assist with.
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Review of
Avant Homecare - Hounslow
from Damanjit K (Client) published on 26 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Avant is an outstanding company all the staff members are very professional hard working and they are managing very accurately with the rota and other issues and a number of carers are brilliant and even others are also great.
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Review of
Avant Homecare - Hounslow
from Kit L (Daughter of Client) published on 2 December 2021 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Service is okay during weekdays. Weekends are a mess, can be up to two hours or more late. The carers themselves don’t know when to come! Management of the organisation has to sort themselves out and listen to the telephone complaints as I know I’m not the only one during the weekend suffering from
the time problems. You can’t expect me to suffer in silence when the only excuse is ‘short of staff!’
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Review of
Avant Homecare - Ealing
from J B (Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have used this agency now for 5 years and they have come a long way, especially during now with the Covid crisis. Even before that the agency provided me with all care I needed and ongoing, with regular carers.
Reply from Deepa Dungar, Managing Director at Avant Homecare - EalingThank you for your kind words, really appreciate your positive feedback.
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Review of
Avant Homecare - Ealing
from Ethel S (Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been with this agency since 2016. Extremely happy with the care provided by Avant. They are diligent, kind, caring and communicative. Everyone I have dealt with has been professional, informative and knowledgeable, and I would most certainly recommend Avant to those in need. I have a regular
carer, which is good for continuity, and they make me smile every time when they are visiting me. My carers always respecting my dignity and decision making at all times.
Reply from Deepa Dungar, Director at Avant Homecare - EalingThank you, Ethel. Appreciate your positive feedback.
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Review of
Avant Homecare - Ealing
from Maria J (Daughter of Client) published on 24 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have nothing but admiration for the quality of care and support that both my father and myself have had from his carers especially the last few months. When everything else was uncertain we could depend on the professionalism of the carers. Thank you so much, Avant.
Reply from Deepa Dungar, Director at Avant Homecare - EalingThat's lovely, Maria, thank you for your kind words.
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Review of
Avant Homecare - Ealing
from Roger P (Client) published on 18 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been a customer of this agency for two years. I am so happy with the service, I have the best carers. They are very helpful and they are looking after me well. The management is also brilliant, they are always helping me to sort things out.
Reply from Deepa Dungar, Director at Avant Homecare - EalingThank you very much for the lovely comments. We are very pleased with the feedback.
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Review of
Avant Homecare - Ealing
from Giovanna K (Client) published on 18 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been with Avant more than six years. I am really happy with the carers and with management. When I ask something from them they always try their best to help me. I highly recommend Avant, they are the best choice if you want a caring company.
Reply from Deepa Dungar, Director at Avant Homecare - EalingThank you very much for your comments. We are pleased that you are happy with the service provided.
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Review of
Avant Homecare - Ealing
from Nadiya S (Mother of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Have been using this service for the past year and am very happy. The care package was provided by local authority and is for my daughter with severe learning difficulties and includes outings. The management has been able to accommodate changes in times and locations, staff are always polite and helpful.
Would and in fact did recommend to others.
Reply from Deepa Dungar, Managing Director at Avant Homecare - EalingThank you for your kind words. Really appreciate this.
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Review of
Avant Homecare - Ealing
from Sandra C (Daughter of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
During my mum’s illness, and in particular the past month, her needs have been changing weekly. Avant Healthcare - Ealing have accommodated these changes very willingly and always try hard to keep to the same two carers throughout mums visits. I am very grateful for the consistency of the same carers
who know mums needs and indeed her personality. I am so grateful for the reliable and caring two carers that visit us daily. It is peace of mind for me too knowing that my mum is in good hands!
Reply from Deepa Dungar, Managing Director at Avant Homecare - EalingThank you so much for your kind words. Really appreciate your feedback.
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Review of
Avant Homecare - Ealing
from Karen H (Friend of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am a friend of a client who uses this agency. She is very happy with the service she is receiving and there is continuity of care and the care workers are usually on time. I would highly recommend this agency.
Reply from Deepa Dungar, Managing Director at Avant Homecare - EalingThank you for your response, appreciate your positive feedback.
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Review of
Avant Homecare - Ealing
from I B (Granddaughter of Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Staff are trustworthy and reliable. The senior staff made efforts to accommodate my grandfather's needs which is not easy when managing timetables across the area.
We wanted continuity for my grandfather for his dementia and Avant Healthcare tried to assist where possible.
We wanted continuity for my grandfather for his dementia and Avant Healthcare tried to assist where possible.
Reply from Deepa Dungar at Avant Homecare - EalingThank you so much for your kind words.
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Review of
Avant Homecare - Ealing
from Peter B (Client) published on 15 March 2019 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very good service, happy with my care workers, erratic timing.
Very expensive care charge. Communication is good with management.
Very expensive care charge. Communication is good with management.
Reply from Deepa Dungar at Avant Homecare - EalingThank you for your review. Appreciate your positive feedback.
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Review of
Avant Homecare - Hillingdon
from Jean S (Client) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good carers.
Reply from Deepa Dungar at Avant Homecare - HillingdonThank you very much for your review Jean. Really appreciate your feedback.
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Review of
Avant Homecare - Hillingdon
from Sundeep C (Son of Client) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The care provided by the company is just above average. It is an operation of extremes. There are carers who excel and there are others who don't.
Reply from Justin Mamo at Avant Homecare - HillingdonHi Sundeep,
Thank you for speaking to me earlier about our care workers’ performance when providing care to your mother.
I delighted to hear that you are overall happy with your mother’s service.
You stated that what you were referring to in your review was about some of the care workers leaving gloves on the table after completing the tasks and some the care workers not putting your mother’s pads on properly.
However, you stated that this has improved now and it is not happening anymore.
As agreed, please let us know if such incident occurs in future so we could address it. We are here to help and will always endeavour to make sure your mother is in receipt of a great service.
Thank you for speaking to me earlier about our care workers’ performance when providing care to your mother.
I delighted to hear that you are overall happy with your mother’s service.
You stated that what you were referring to in your review was about some of the care workers leaving gloves on the table after completing the tasks and some the care workers not putting your mother’s pads on properly.
However, you stated that this has improved now and it is not happening anymore.
As agreed, please let us know if such incident occurs in future so we could address it. We are here to help and will always endeavour to make sure your mother is in receipt of a great service.
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Review of
Avant Homecare - Hounslow
from Yve N (Friend of Client) published on 7 February 2019 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly and professional. Always smiling and making sure users are comfortable. Would recommend.
Reply from Deepa Dungar at Avant Homecare - HounslowThank you very much for your review. Really appreciate your positive feedback.
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Review of
Avant Homecare - Hillingdon
from Julia B (Client) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Care workers are very good.
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Review of
Avant Homecare - Hillingdon
from Catherine G (Daughter of Client) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are always helpful and efficient. They treat my mother with care. The staff usually arrive on time and there for the duration of the call. I am usually told if the staff are not coming to the call and they try and replace the usual staff with others that are available. Overall I am very happy
with the service.
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Review of
Avant Homecare - Hounslow
from Z B (Daughter of Client) published on 16 January 2019 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Very poor service. We can't rely on this agency. Carers are always late, more than half an hour and are careless and rude. The agency just doesn't care, they expect you to do the care yourself. Many times in the past they didn't send the carers, many times in the past the agency called me, asking me
"oh we don't have a carer today, can you please manage."
The agency never listens to the client, well they just don't care.
I do not recommend this agency to anyone.
The agency never listens to the client, well they just don't care.
I do not recommend this agency to anyone.
Reply from Danielle Daines at Avant Homecare - HounslowI am very sorry about the concerns you have raised, thank you very much for meeting with one of the managers to go over the concerns you have raised. I do believe previous concerns you raised have now been resolved and care which is currently being provided is up to a high standard.
I am pleased you are happy with the outcome of the meeting and trust you are now confident with the service.
I am pleased you are happy with the outcome of the meeting and trust you are now confident with the service.
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Frequently Asked Questions about Avant Homecare Services Ltd
How many Agencies does Avant Homecare Services Ltd own?
Avant Homecare Services Ltd own 5 Agencies.
Which Avant Homecare Services Ltd Agencies have the highest review score?
Avant Homecare - Hounslow, Avant Homecare - Hillingdon & Avant Homecare - Ealing have the highest review score.
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