Avant Homecare - Hillingdon

I'm very disappointed with the care from Avant (Hillingdon). Carers are often late, distracted by their phones, and show little professionalism or hygiene. I've witnessed them raise their voices, fail to intervene during incidents, and waste time chatting instead of engaging with my autistic child. Reports are often inaccurate, with tasks marked as complete when they're not. Management has been dismissive and unresponsive, even hanging up during calls. This service has added more stress than support. I urge others to be cautious and hope management takes real action to improve.

Good carers.

The care provided by the company is just above average. It is an operation of extremes. There are carers who excel and there are others who don't.

The staff are always helpful and efficient. They treat my mother with care. The staff usually arrive on time and there for the duration of the call. I am usually told if the staff are not coming to the call and they try and replace the usual staff with others that are available. Overall I am very happy with the service.

Care workers are very good.

I have been a service user of Avant Healthcare for four years and have found the carers to be most helpful in my needs of their service and if they are running late, I have been notified by the carer or the office when to expect them.

My carers are very good. The people in the office can sometimes be not helpful. Sorry, that's how I feel.