Home Care Providers Owned by Care By Us Ltd in Hertfordshire

1.1 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Care By Us Ltd in Hertfordshire

Care By Us Ltd Locations in Hertfordshire (2)

 

2 Home Care Providers owned by Care By Us Ltd in Hertfordshire

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Care By Us Ltd - Bishop's Stortford

Millars Three, Southmill Road, Bishop's Stortford CM23 3DH 

1.3 4 reviews
  • Care Provided
  • Dementia
Care By Us Ltd - Welham Green

Ground Floor Office Suite, Brent House, Travellers Lane, Welham Green, Hatfield AL9 7AF 

1.0 1 review
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Care By Us Ltd Reviews in Hertfordshire (5)

1.1
Care By Us Ltd has a Group Review Score of 1.1 (1.137) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care By Us Ltd must have a Review Score.

Overall Experience

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Review of

Care By Us Ltd - Welham Green

from A C (Son of Client) published on 24 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely rubbish service, rock up when they feel like it and then loose keys to the house.
Do not care about the person they are supposed to be looking after. Want to get in and out as quickly as possible.
Promise the earth and then deliver nothing other than poor service. If they ran a dogs kennel
they would be shut down.
So far 2 good careers who actually are interested in looking after the patient the others are just after an easy ride.
Not arriving until after 11am for a breakfast call to provide meds absolutely poor.

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Review of

Care By Us Ltd - Bishop's Stortford

from A G (Friend of Client) published on 21 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I went visiting a friend, while I was visiting the carer arrived and said she wasn't going to change the pad cause I was present, I said to the carer I will step out of the room so this could be done. Considering this care call is supposed to be half hour long for lunch and change of pad and hoisting
into the lounge, the carers only stayed for 15 mins max. I also noticed that my friends feet had all dead skin and dry skin when I asked if her feet are washed my friend confirmed this didn't happen and you could see her feet are not being cleaned and washed properly.

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Review of

Care By Us Ltd - Bishop's Stortford

from G O (Friend of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this care provider to anyone. There have been missed calls or combined calls - eg one call for tea time and bedtime combined, they have left the property unlocked and not returned the key to the key safe on two occasions in two weeks, and they have poor standards of hygiene and
care. They regularly send male carers when the customer clearly has asked for female carers. Generally, their attitude is to get the task done and leave - care shouldn't be in their title. I have logged my concerns about this care provider with Herts Social Services.

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Review of

Care By Us Ltd - Bishop's Stortford

from Michael B (Husband of Client) published on 24 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been under the care of the wonderful staff of Care By Us for over a year and in palliative care since July 2023.
The caring team visiting four times a day were incredibly professional in what they had to do, yet chatted to my wife, making her smile and totally relaxed. She always looked
forward to their visits and joined in with their gossip and jokes. They also gave me excellent and thoughtful care as the home carer, and support me with some of the jobs I was struggling with. I always got a friendly lecture on the importance of getting rest and looking after my own health too.

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Review of

Care By Us Ltd - Bishop's Stortford

from P W (Wife of Client) published on 3 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband's actual regular carers are brilliant but forget about Saturday nights, absolutely rubbish and stressful as they can't cover and haven't for the last year. Considering changing as the office doesn't sort out any problems.

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Awards / Recognitions (0)

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Care By Us Ltd in Hertfordshire

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