Home Care Providers Owned by Calderdale Home Care Ltd

I need to give credit where it is due because this is the third care company we tried for my brother who suffered with complex mental health problems alongside other disabilities and thankfully it was third time lucky because, as a family, we nearly lost all hope. We had used Calderdale Home Care for over twelve months and I only ever had to make one complaint that was quickly resolved! My brother, who has sadly now passed away, got on well with all carers but exceptionally well with the carers he regularly got and, after eighteen months of him not admitting he needed help with his personal hygiene, there is one young lad in particular that visited that was incredibly able to build that much of a trusting bond with my brother that in the last twelve months of his life, he had a shower twice a week and would let him help with dressing him every day. Thank you all so much.

Despite several telephone calls to the office to complain nothing gets resolved. Carers turn up late. On several occasions, medication was not administered despite the medication being in blister packs. Basic care - Commodes not being emptied, leaving her bedroom smelling of urine. Food waste bins are left full and smelling in the kitchen. Carers not signing in and out (I'm constantly telephoning the office to complain about this). Carers do not always stay for the allotted time. Last week, a carer arrived at 11:45 am this was meant to be the morning call. This meant my mum was left all morning without her medication (as they have to administer this), and left without food or drink. The lunchtime carer then turned up at 12:30 pm. Lots of agency staff are being used and they will not sign in or out or add any comments in the book, therefore as next of kin you have no idea whether anyone's actually been or not. Meals are also hit and miss, sometimes she gets something sometimes she doesn't.

My mum's community social worker was agreeable to myself contacting homecare providers in my area to avoid any delays with the local Council finding a homecare match, and the social worker finalised with the Council's brokerage department to facilitate the move to my mum's excellent new homecare provider.

I am really impressed with all the carers who have attended to my Mum over the last 12-months. The staff are friendly and kind, they keep me in the loop and the office staff are really helpful.