1325 Stratford Road, Hall Green, Birmingham B28 9HH
Visiting Care from £25 / hour|Live-in Care from £850 / week
Care Provided- Live-in Care
- Dementia
- Visiting Care
Home Care Providers Owned by Care Avenues Ltd
Home Care Providers Owned by Care Avenues Ltd
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Care Avenues Ltd Locations (2)
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2 Home Care Providers owned by Care Avenues Ltd
Olympic House, 28-42 Clements Road, Ilford IG1 1BA
Visiting Care from £25 / hour|Live-in Care from £1,000 / week
Care Provided- Live-in Care
- Dementia
- Visiting Care
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Care Avenues Ltd Reviews (6)
Reviews Posted for members of Care Avenues Ltd.
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Overall Experience
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Reviewer Connection to Care Avenues Ltd
Review of Care Avenues Ltd Birmingham from Hider G (Client / Service User) published on 10 June 2023 Submitted via Website
Overall Experience
I have been with Care Avenues for over four years, never had any issues. Director and managers are really caring. Highly recommended to everyone looking for a care company. Care workers are trustworthy and are well-trained by the company.
Reply from Joanne Oyama, Regional Registered Manager at Care Avenues Ltd Birmingham
Thank you for your complimentary review of Care Avenues Ltd.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Care Avenues Ltd Birmingham from Melissa A (Daughter of Client) published on 15 August 2022 Submitted via Website
Overall Experience
Absolute shambles of a company. They're disinterested in actual care, prioritise money and payment, turn up when they like whilst on calls or with family members in the car outside.
My mom ended up with a catheter completely out and a broken arm after her last encounter with the carers! I'd left her that morning for work and she was fine, catheter draining normally.
Carers obviously were too rough pulling the catheter out and how her arm got broken seems to be a mystery to us all!
My mom ended up with a catheter completely out and a broken arm after her last encounter with the carers! I'd left her that morning for work and she was fine, catheter draining normally.
Carers obviously were too rough pulling the catheter out and how her arm got broken seems to be a mystery to us all!
Steer clear.
Reply from Joanne Oyama, Regional Registered Manager at Care Avenues Ltd Birmingham
Hi Melissa, you have already raised the above concerns with us regarding this matter and we are in the process of fully investigating the points that you have raised, just to highlight some of the concerns you have raised that are not actually correct, a catheter will come out now and then and as...
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Treated with Dignity
Value for Money
Review of Care Avenues Ltd Birmingham from Julie W (Daughter of Client) published on 13 August 2021 Submitted via Website
Overall Experience
Bad company, untrained staff, CQC need to shut it down. Times are not kept and they don't turn up. Carers washed Dad with cold water and soap was used but not washed off. I have complained to the company and have evidence, social worker is aware. To prevent others from suffering I'm reporting at the highest authority.
Reply from Jo Oyama, Regional Manager at Care Avenues Ltd Birmingham
We are sorry that you feel that we didn't look after your father well, just to clarify we have no evidence of missed calls, all our staff are trained. We offer blended training which includes classroom-based training and e-learning. We also communicated with you and dealt with any concerns raised...
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Treated with Dignity
Value for Money
Review of Care Avenues Ltd Birmingham from Natalie C (Granddaughter of Client) published on 14 October 2019 Submitted via Website
Overall Experience
This company is a shambles. On many occasions they have failed to provide adequate support for my grandmother, the workers turn up late and are rushed off their feet, as a result, they do not have the agreed time to provide care.
My grandmother was given sweetcorn by one of the members of staff for breakfast, despite there being a kitchen full of breakfast items. She did not request sweetcorn.
My grandmother was given sweetcorn by one of the members of staff for breakfast, despite there being a kitchen full of breakfast items. She did not request sweetcorn.
They do not respond to complaints but are timely in collecting payments. Please, please avoid, elderly people do not deserve this.
Reply from Jahanara Ali, at Care Avenues Ltd Birmingham
Dear Natalie, Thank you for your review. I am sorry to hear about your experience at Care Avenues. I am surprised at the feedback as we have not received any complaints from yourself or your grandmother. We follow strict complaints procedure and I assure you, since the new leadership team has been...
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Treated with Dignity
Value for Money
Review of Care Avenues Ltd Birmingham from David H (Client / Service User) published on 3 April 2019 Submitted via Website
Overall Experience
I have been a service user with this company for many months. The service, in general, is absolutely awful since I am limited to what I can say let’s just say for your own peace of mind please look elsewhere first.
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Review of Care Avenues Ltd Birmingham from Helen H (Sister of Client) published on 17 August 2018 Submitted via Website
Overall Experience
A terrible agency. Couldn’t provide enough carers to cover the job. My advice is to stay well clear of this company and fit a camera as they do not believe you.
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Treated with Dignity
Value for Money
Awards / Recognitions (0)
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Frequently Asked Questions about Care Avenues Ltd
Costs for home care providers owned by Care Avenues Ltd
Average costs for home care provided by Care Avenues Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Care Avenues Ltd, based on 2 out of their 2 locations.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Visiting Care (hourly) | £25 |
| Live-in Care (weekly) | £925 |
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Average costs for home care provided by Care Avenues Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Care Avenues Ltd, based on 2 out of their 2 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
How many Agencies does Care Avenues Ltd own?
Care Avenues Ltd own 2 Agencies.
Which Care Avenues Ltd Agencies have the highest review score?
Care Avenues Ltd Birmingham & Care Avenues Ltd London have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Avenues Ltd to verify any information. View our terms and conditions. Care Avenues Ltd has a Basic Service - more info.