Home Care Providers Owned by Care Avenues Ltd in West Midlands

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Care Avenues Ltd Locations in West Midlands (1)

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1 Home Care Providers owned by Care Avenues Ltd in West Midlands

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Care Avenues Ltd Reviews in West Midlands (6)

Reviews Posted for members of Care Avenues Ltd.
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Review of Care Avenues Ltd Birmingham from Hider G (Client / Service User) published on 10 June 2023 Submitted via Website
Overall Experience

I have been with Care Avenues for over four years, never had any issues. Director and managers are really caring. Highly recommended to everyone looking for a care company. Care workers are trustworthy and are well-trained by the company.

Reply from Joanne Oyama, Regional Registered Manager at Care Avenues Ltd Birmingham

Thank you for your complimentary review of Care Avenues Ltd.

Staff
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Review of Care Avenues Ltd Birmingham from Melissa A (Daughter of Client) published on 15 August 2022 Submitted via Website
Overall Experience
Absolute shambles of a company. They're disinterested in actual care, prioritise money and payment, turn up when they like whilst on calls or with family members in the car outside.
My mom ended up with a catheter completely out and a broken arm after her last encounter with the carers! I'd left her that morning for work and she was fine, catheter draining normally.
Carers obviously were too rough pulling the catheter out and how her arm got broken seems to be a mystery to us all!

Steer clear.

Reply from Joanne Oyama, Regional Registered Manager at Care Avenues Ltd Birmingham

Hi Melissa, you have already raised the above concerns with us regarding this matter and we are in the process of fully investigating the points that you have raised, just to highlight some of the concerns you have raised that are not actually correct, a catheter will come out now and then and as...  

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Review of Care Avenues Ltd Birmingham from Julie W (Daughter of Client) published on 13 August 2021 Submitted via Website
Overall Experience

Bad company, untrained staff, CQC need to shut it down. Times are not kept and they don't turn up. Carers washed Dad with cold water and soap was used but not washed off. I have complained to the company and have evidence, social worker is aware. To prevent others from suffering I'm reporting at the highest authority.

Reply from Jo Oyama, Regional Manager at Care Avenues Ltd Birmingham

We are sorry that you feel that we didn't look after your father well, just to clarify we have no evidence of missed calls, all our staff are trained. We offer blended training which includes classroom-based training and e-learning. We also communicated with you and dealt with any concerns raised...  

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Review of Care Avenues Ltd Birmingham from Natalie C (Granddaughter of Client) published on 14 October 2019 Submitted via Website
Overall Experience
This company is a shambles. On many occasions they have failed to provide adequate support for my grandmother, the workers turn up late and are rushed off their feet, as a result, they do not have the agreed time to provide care.
My grandmother was given sweetcorn by one of the members of staff for breakfast, despite there being a kitchen full of breakfast items. She did not request sweetcorn.

They do not respond to complaints but are timely in collecting payments. Please, please avoid, elderly people do not deserve this.

Reply from Jahanara Ali, at Care Avenues Ltd Birmingham

Dear Natalie, Thank you for your review. I am sorry to hear about your experience at Care Avenues. I am surprised at the feedback as we have not received any complaints from yourself or your grandmother. We follow strict complaints procedure and I assure you, since the new leadership team has been...  

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Review of Care Avenues Ltd Birmingham from David H (Client / Service User) published on 3 April 2019 Submitted via Website
Overall Experience

I have been a service user with this company for many months. The service, in general, is absolutely awful since I am limited to what I can say let’s just say for your own peace of mind please look elsewhere first.

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Review of Care Avenues Ltd Birmingham from Helen H (Sister of Client) published on 17 August 2018 Submitted via Website
Overall Experience

A terrible agency. Couldn’t provide enough carers to cover the job. My advice is to stay well clear of this company and fit a camera as they do not believe you.

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Value for Money

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