- Visiting Care from £25 / hour
- Live-in Care from £850 / week
Care Provided
- Visiting Care
- Live-in Care
- Dementia
Home Care Provider Owned by Care Avenues Ltd in West Midlands
Only the locations & reviews in West Midlands for Care Avenues Ltd are showing below.
View the details of all 2 locations (with 6 reviews) owned by Care Avenues Ltd
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Care Avenues Ltd Reviews in West Midlands (6)
Reviews posted for members of Care Avenues Ltd
Review of
Care Avenues Ltd Birmingham
from Hider G (Client) published on 10 June 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been with Care Avenues for over four years, never had any issues. Director and managers are really caring. Highly recommended to everyone looking for a care company. Care workers are trustworthy and are well-trained by the company.
Reply from Joanne Oyama, Regional Registered Manager at Care Avenues Ltd BirminghamThank you for your complimentary review of Care Avenues Ltd.
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Review of
Care Avenues Ltd Birmingham
from Melissa A (Daughter of Client) published on 15 August 2022 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Absolute shambles of a company. They're disinterested in actual care, prioritise money and payment, turn up when they like whilst on calls or with family members in the car outside.
My mom ended up with a catheter completely out and a broken arm after her last encounter with the carers! I'd left her
My mom ended up with a catheter completely out and a broken arm after her last encounter with the carers! I'd left her
that morning for work and she was fine, catheter draining normally.
Carers obviously were too rough pulling the catheter out and how her arm got broken seems to be a mystery to us all!
Steer clear.
Carers obviously were too rough pulling the catheter out and how her arm got broken seems to be a mystery to us all!
Steer clear.
Reply from Joanne Oyama, Regional Registered Manager at Care Avenues Ltd BirminghamHi Melissa, you have already raised the above concerns with us regarding this matter and we are in the process of fully investigating the points that you have raised, just to highlight some of the concerns you have raised that are not actually correct, a catheter will come out now and then and as we are not trained nurses a district nurse will need to be called to rectify this. With regard to a care worker breaking your mother's arm, this is also not actually fact, you are making presumptions that this was the case. We have not received a safeguarding from health professionals which is often the case if they felt that we were responsible. We are sorry that you feel we didn't provide the correct care for your mother and can only apologise for the stress this caused to you and your mother, in future please wait for an outcome from a provider before you submit negative feedback.
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Review of
Care Avenues Ltd Birmingham
from Julie W (Daughter of Client) published on 13 August 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Bad company, untrained staff, CQC need to shut it down. Times are not kept and they don't turn up. Carers washed Dad with cold water and soap was used but not washed off. I have complained to the company and have evidence, social worker is aware. To prevent others from suffering I'm reporting at the
highest authority.
Reply from Jo Oyama, Regional Manager at Care Avenues Ltd BirminghamWe are sorry that you feel that we didn't look after your father well, just to clarify we have no evidence of missed calls, all our staff are trained. We offer blended training which includes classroom-based training and e-learning. We also communicated with you and dealt with any concerns raised immediately. Your father started to build a strong rapport with a number of our care workers that attended the calls and we accommodated your requests to change care workers, sometimes at very short notice. We have other citizens we look after who are very happy with the service we provide to them. We have also been awarded the care provider of 2021 for the Birmingham region.
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Review of
Care Avenues Ltd Birmingham
from Natalie C (Granddaughter of Client) published on 14 October 2019 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
This company is a shambles. On many occasions they have failed to provide adequate support for my grandmother, the workers turn up late and are rushed off their feet, as a result, they do not have the agreed time to provide care.
My grandmother was given sweetcorn by one of the members of staff for
My grandmother was given sweetcorn by one of the members of staff for
breakfast, despite there being a kitchen full of breakfast items. She did not request sweetcorn.
They do not respond to complaints but are timely in collecting payments. Please, please avoid, elderly people do not deserve this.
They do not respond to complaints but are timely in collecting payments. Please, please avoid, elderly people do not deserve this.
Reply from Jahanara Ali at Care Avenues Ltd BirminghamDear Natalie, Thank you for your review. I am sorry to hear about your experience at Care Avenues. I am surprised at the feedback as we have not received any complaints from yourself or your grandmother. We follow strict complaints procedure and I assure you, since the new leadership team has been in place since April this year all complaints have been dealt with satisfactorily and with urgency. We follow the open door philosophy and welcome all comments and complaints. I have looked into your grandmother's case and it appears that she has one regular care worker, who has only been hired for your grandmother after her request of having the same care worker regularly. I assure you this care worker should therefore not be 'rushed off their feet'. I would love to hear more from you, please get in contact with me so we can resolve this issue immediately. Many thanks.
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Review of
Care Avenues Ltd Birmingham
from David H (Client) published on 3 April 2019 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I have been a service user with this company for many months. The service, in general, is absolutely awful since I am limited to what I can say let’s just say for your own peace of mind please look elsewhere first.
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Review of
Care Avenues Ltd Birmingham
from Helen H (Sister of Client) published on 17 August 2018 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
A terrible agency. Couldn’t provide enough carers to cover the job. My advice is to stay well clear of this company and fit a camera as they do not believe you.
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