Care Avenues Ltd Birmingham
1325 Stratford Road, Hall Green, Birmingham B28 9HHOther Home Care Provider you may be interested in:
Care Provided by Care Avenues Ltd Birmingham
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £25 - £35
- Weekly Live-in Care Fees: £850 - £1,200
- 30 Minute Visiting Care Fees: £12.50 - £17.50
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Care Avenues Ltd
- Private Owned
Person in charge
- Joanne Oyama (Manager)
Care Avenues Ltd Birmingham Reviews (6)
Over all time Care Avenues Ltd Birmingham has 6 reviews.
I have been with Care Avenues for over four years, never had any issues. Director and managers are really caring. Highly recommended to everyone looking for a care company. Care workers are trustworthy and are well-trained by the company.
Thank you for your complimentary review of Care Avenues Ltd.
My mom ended up with a catheter completely out and a broken arm after her last encounter with the carers! I'd left her that morning for work and she was fine, catheter draining normally.
Carers obviously were too rough pulling the catheter out and how her arm got broken seems to be a mystery to us all!
Steer clear.
Hi Melissa, you have already raised the above concerns with us regarding this matter and we are in the process of fully investigating the points that you have raised, just to highlight some of the concerns you have raised that are not actually correct, a catheter will come out now and then and as...
Bad company, untrained staff, CQC need to shut it down. Times are not kept and they don't turn up. Carers washed Dad with cold water and soap was used but not washed off. I have complained to the company and have evidence, social worker is aware. To prevent others from suffering I'm reporting at the highest authority.
We are sorry that you feel that we didn't look after your father well, just to clarify we have no evidence of missed calls, all our staff are trained. We offer blended training which includes classroom-based training and e-learning. We also communicated with you and dealt with any concerns raised...
My grandmother was given sweetcorn by one of the members of staff for breakfast, despite there being a kitchen full of breakfast items. She did not request sweetcorn.
They do not respond to complaints but are timely in collecting payments. Please, please avoid, elderly people do not deserve this.
Dear Natalie, Thank you for your review. I am sorry to hear about your experience at Care Avenues. I am surprised at the feedback as we have not received any complaints from yourself or your grandmother. We follow strict complaints procedure and I assure you, since the new leadership team has been...
I have been a service user with this company for many months. The service, in general, is absolutely awful since I am limited to what I can say let’s just say for your own peace of mind please look elsewhere first.
A terrible agency. Couldn’t provide enough carers to cover the job. My advice is to stay well clear of this company and fit a camera as they do not believe you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Care Avenues Ltd Birmingham.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Care Avenues Ltd Birmingham.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Care Avenues Ltd Birmingham
How many Carers does Care Avenues Ltd Birmingham employ?
Care Avenues Ltd Birmingham employs 138 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Avenues Ltd Birmingham to verify any information. View our terms and conditions. Care Avenues Ltd Birmingham has a Basic Service - more info.