Home Care Providers Owned by Gemini Exclusive Care Ltd in Northamptonshire

In the main, the carers are very good. Problem is with this company they do not seem to listen to clients ever. There is just no consistency of care. Clients are constantly sent different carers, some from miles away, which is so silly When clients voice their concerns there is no response. This is not good . Clients need consistentce with their care and people that can communicate. Also people that are well trained, not just a week or two of shadowing and then on the job.. Also the older employees that have been with the company for a few years are ignored for newer workers. Is this a money thing? Do new workers just do this job with no argument. It's time this was looked at and it's time that clients were listened to more!