Home Care Providers Owned by Professional Carers in Merseyside

Dear Karen, Thank you for taking the time to write such a heartfelt message about the care we provided to your lovely father. It was an absolute privilege for our team to support him during his final days and, most importantly, to help him remain comfortable and cared for in his own home, surrounded by the people he loved. Your words about the carer team and the compassion they showed means so much to us, and we will be sure to share this with them! Wishing you and the family all the best, and don't forget Professional Carers are always here for you if ever needed. Best wishes and take care, Gary and the team. Read less

Carly Read less

Kind regards, Gary Read less

Thank you for placing your trust in Professional Carers. We look forward to continuing to support your dad and your family.

Carly Read less

Thank you for taking the time to bring your experience to our attention. We take all feedback very seriously and I am deeply sorry you feel this way and you have had a negative experience. As discussed with our team, we reviewed the duration times of all calls spent with your father, and in the main, our electronic call monitoring evidence told a different story. Further more, on review, it was actually very common for our team to stay way over the duration times for your fathers morning calls, something we did not charge him for. If your father advises staff to leave or that he does not want personal care, they must respect his choice and decision. In addition to this, our carers are commissioned to complete certain tasks, as detailed in the care plan. Deep cleaning was not one of these. You also never brought such concerns to our attention, until now. We are very sorry that you feel the experience did not meet your expectations, and we wish your father the best with his new provider. Read less

Dear John, thank you for taking the time to feedback about our services. I know from our discussions you appreciated the carers and I am so pleased to hear they where reassuring and made your partner comfortable. This feedback is so important to us, so thank you once again!

Wishing you all the best and don't forget, you are always welcome to visit for a cup of tea and a biscuit in the office! Our door is always open.

Best wishes, Gary and the Professional Carers team. Read less

Carly and the Professional Carers Team Read less

Kind regards, Gary and the team. Read less

Dear Keith, thank you so much for your wonderful feedback and recommendation. It means a great deal to us that you trusted Professional Carers to support your mother over such an important period of her life. We're delighted to hear that our team consistently provided compassionate and professional care, and that they exceeded your expectations. Your comments are a real reflection of the dedication and kindness our carers bring to their roles every day, and I will be sure to share this with them. We wish you and your family all the very best. Kind regards, Gary and the team. Read less

Thank you so much for your kind feedback. We're delighted to hear that your experience with Professional Carers has been such a positive one from the very beginning. We're especially pleased that our team was able to support you during such a difficult situation. Our carers are committed to going the extra mile whenever they can, and we know your comments will mean a great deal to the member of staff involved. It's also wonderful to hear that our management team has provided the reassurance and support you needed.

Thank you for placing your trust in Professional Carers. We look forward to continuing to support you and your husband.

Gary Read less

Thank you so much for your wonderful feedback and for choosing Professional Carers once again. It means a great deal to us that you returned to our service following your positive experience in 2023. We're delighted that we were able to respond quickly during a difficult and unexpected situation and provide the support your mother-in-law needed. Knowing that she looked forward to the carers' visits and felt comfortable in their company is lovely to hear.

Thank you also for recognising the work of our office and finance teams. We strive to make every aspect of our service as professional and straightforward as possible for the families we support.

Your continued trust and recommendation mean so much to us. Kind regards, Carly. Read less

Kind regards, Gary Read less

Dear Pauline,

Thank you so much for taking the time to leave this wonderful 5-star review.

We are delighted to hear that we were able to provide your mum with the support she needed during her recovery. Helping her regain the confidence to live independently again was our shared goal, and it's fantastic to know that, together, we were able to achieve this.

Your kind words mean a great deal to the whole team and serve as a real encouragement to everyone involved in providing care and support.

Thank you again for your valued feedback.

Gary and the Professional Carers Team Read less

Dear Katie, thank you for taking the time to leave this wonderful 5-star review. We would also like to extend our deepest condolences to you and your family on the loss of your mum. We understand how challenging and emotional it can be to care for a loved one at the end of their life, and we are passionate about providing care that is compassionate, dignified, and supportive during such difficult times. Knowing that our team was able to give you peace of mind and support when you needed it most means a great deal to us, so thank you for trusting us to be part of your mum's care journey. Kind regards, Gary Read less

Kind regards, Carly Read less

Thank you so much for your heartfelt words. We are deeply touched by your feedback, and it truly means a great deal to our entire team.

Supporting families during such emotional and difficult times is a responsibility we never take lightly, and we're honoured to have been able to care for your auntie with the dignity, compassion, and respect she deserved. Knowing that our team was able to bring comfort and reassurance to both your auntie and your family is incredibly meaningful to us.

Your kind comments about the care, empathy, and professionalism shown by our staff will be shared with the team, who will be so grateful to know they made a positive difference during such an important time.

Thank you again for placing your trust in Professional Carers. Your words will stay with us for a long time. Best wishes, Carly Read less

Wow - well where do we start! Thank you so much for your incredibly kind words. Reading feedback like this truly makes our day! To receive 5 stars across the board is fantastic and I am so pleased to hear how much your mum enjoys the visits from our team. Knowing that she feels so well cared for makes it all worthwhile! Thank you again for trusting us to care for your mum - it is a privilege to support her. Best regards, Carly. Read less

Dear Pamela, Thank you so much for your lovely feedback. We're truly grateful that we were able to support both your mum and dad during such an important time.

It means a great deal to hear that our team provided not only practical support, but also kindness and reassurance while you were at work. We're very proud of the compassionate care our staff provide each day, and your kind words are greatly appreciated.

Thank you again for placing your trust in Professional Carers. Read less