Home Care Providers Owned by Professional Carers
Professional Carers Locations (2)
Professional Carers Wirral
9.2
9 reviews
223a & 225a Seaview Road, Wallasey, Wallasey CH45 4PD
"I am a 60 year old disabled man living in Spinnaker House and I would like to express my thanks and appreciation to all of the carers who…" Read all 9 reviews
Professional Carers is Wirral’s largest domiciliary home care provider, delivering high-quality, community-based care to adults aged 18 and over, both in their own homes and across multiple extra care schemes. The organisation currently delivers over… Read more about Professional Carers Wirral
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £19.28 / hour
Professional Carers Edinburgh
Unit 3, 55 The Loan, South Queensferry EH30 9SD
Professional Carers Edinburgh is a leading domiciliary home care provider based in the South Queensferry area. Delivering high-quality, community-based care to adults aged 18 and over, in their own homes, they cover a wide range of localities across… Read more about Professional Carers Edinburgh
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £32.13 / hour
Professional Carers Reviews (9)
Reviews posted for members of Professional Carers
Review of
Professional Carers Wirral
from Gillian F (Client) published on 9 March 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can honestly say that I have no problems with any of the staff professional care staff they are pleasant and always cheerful, friendly and supportive towards my family and myself. Management are very obliging when I have had to speak with them and are pleasant and caring. I have passed my friends
details on to Professional Carers and Magenta and she is hoping to live in an extra care accommodation very soon.
Reply from Gary Nagle, Director at Professional Carers WirralDear Gillian,
Thank you very much for your kind feedback. It's wonderful to hear that you have had such a positive experience with both our care staff and management team. Your comments mean a great deal to us, as we are committed to providing friendly, supportive, and high-quality care to everyone we support. Please don't hesitate to get in touch if there is ever anything we can help with. Best regards. Gary.
Thank you very much for your kind feedback. It's wonderful to hear that you have had such a positive experience with both our care staff and management team. Your comments mean a great deal to us, as we are committed to providing friendly, supportive, and high-quality care to everyone we support. Please don't hesitate to get in touch if there is ever anything we can help with. Best regards. Gary.
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Review of
Professional Carers Wirral
from J C (Daughter of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum had ,had a fall carers rang, me with, permission from mum they sat with mum till myself and family arrived,they gave her lots of reassurance,and support , when mum is poorly the carers are always there for her and always contact me to let me know
Reply from Gary Nagle, Director at Professional Carers WirralHi,
Thank you for taking the time to provide this feedback and for sharing your experience following your mum's fall.
I know how worrying those moments can be for families, so I'm very pleased to hear that the carers responded promptly, stayed with your mum to keep her comfortable, and kept you informed throughout. It's also encouraging to know that you feel consistently updated whenever your mum is unwell and that they are there for her. This is so important to us.
Your feedback is greatly appreciated and will be passed on to the team. Thanks again.
Thank you for taking the time to provide this feedback and for sharing your experience following your mum's fall.
I know how worrying those moments can be for families, so I'm very pleased to hear that the carers responded promptly, stayed with your mum to keep her comfortable, and kept you informed throughout. It's also encouraging to know that you feel consistently updated whenever your mum is unwell and that they are there for her. This is so important to us.
Your feedback is greatly appreciated and will be passed on to the team. Thanks again.
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Review of
Professional Carers Wirral
from Richard M (Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am a 60 year old disabled man living in Spinnaker House and I would like to express my thanks and appreciation to all of the carers who support me each day.
From the Seniors to every member of the care staff, the standard of care I receive is consistently outstanding. Living with a disability brings
challenges, but the team here approach everything with professionalism, patience and kindness. Nothing's rushed and I am treated with dignity and respect.
What makes the biggest difference to me is that they do "care". They take the time to listen, to chat, to make sure I'm comfortable and safe, and to support me in maintaining as much independence as possible. The Seniors lead by example and are always approachable and reassuring. Communication is excellent and I always feel informed.
It gives me great peace of mind knowing that I am supported by such a dedicated team. Spinnaker House is not just somewhere I live, it is a community, and that is largely down to the carers hard work.
Reply from Gary Nagle, Director at Professional Carers WirralDear Richard, thank you so much for your thoughtful message. It truly means a great deal to hear how positively you feel about the care and support you receive.
We work hard to ensure that the care we provide is not only professional, but also kind, respectful and centred around each individual. Knowing that you feel listened to, supported in your independence, and part of a genuine community is exactly what we hope to achieve within an Extra Care setting.
I will make sure your kind words are shared with the Seniors and the wider team - feedback like yours is incredibly encouraging and well deserved.
With sincere thanks.
We work hard to ensure that the care we provide is not only professional, but also kind, respectful and centred around each individual. Knowing that you feel listened to, supported in your independence, and part of a genuine community is exactly what we hope to achieve within an Extra Care setting.
I will make sure your kind words are shared with the Seniors and the wider team - feedback like yours is incredibly encouraging and well deserved.
With sincere thanks.
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Review of
Professional Carers Wirral
from Carole O (Daughter of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would just like to send my huge thanks to Emma, Tanya, Tammy and all the team at Sycamore Place.
They cared for my Dad, Alan, for 7 months last year and I can honestly say that they went above and beyond every day with the support they gave to both my Dad and myself during his dementia journey.
Dad
moved to a full time care home in November on the recommendation of the District Nurse and his health deteriorated rapidly. It then came to light that the new care home had been neglecting Dad's diabetes care and he was admitted in to hospital very poorly.
He is now in a new nursing home and doing much better but it made me realise even more the amazing care that the team provided in Sycamore Place as the team genuinely cared and worked really hard to look after Dad and his developing behaviours. They would always keep me up to date and give me advice on how to handle new developments.
You have a great team in Sycamore Place and great leaders in Emma and Tanya
Thanks again
Carole
Reply from Gary Nagle, Director at Professional Carers WirralHi Carole - I just wanted to take the opportunity to say thank you so much for taking the time to share this thoughtful review.
We are truly grateful for your kind words about Senior Carers Emma and Tanya based on site, as well as Carer Tammy and the whole team at Sycamore Place. It means a great deal to hear that the care and support provided to your dad, Alan, and to you as his family made such a positive difference during what we know was a very challenging time. We will ensure the team hear about this feedback and I know they will be over the moon to hear he is now doing well.
Thank you once again for your trust in allowing us to care for your dad - it was our honour and if you ever need us for anything, whether that be advice, to off load or simply to grab a cup of tea and a catch up, you know where we all are! I'm sure the team would love to see you all.
Best wishes.
We are truly grateful for your kind words about Senior Carers Emma and Tanya based on site, as well as Carer Tammy and the whole team at Sycamore Place. It means a great deal to hear that the care and support provided to your dad, Alan, and to you as his family made such a positive difference during what we know was a very challenging time. We will ensure the team hear about this feedback and I know they will be over the moon to hear he is now doing well.
Thank you once again for your trust in allowing us to care for your dad - it was our honour and if you ever need us for anything, whether that be advice, to off load or simply to grab a cup of tea and a catch up, you know where we all are! I'm sure the team would love to see you all.
Best wishes.
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Review of
Professional Carers Wirral
from Gaynor H (Daughter of Client) published on 30 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Recently my Mum was discharged from hospital with a QDS POC and an overnight visit. Having lived independently up until October 2025 the idea of having carers was very daunting for her and us as a family. She is 92 and very strong willed.
From the moment the assessor came to visit on day of discharge
From the moment the assessor came to visit on day of discharge
to present day I can not fault the care , commitment and high quality service my Mum receives. She can be very challenging at times but the team always demonstrate professionalism throughout their visits. Great attention was given to detail when the care plan was formulated. There is excellent communication and my Mum is treated with dignity and respect. It is such a comfort to myself and my sister to know that Mum is receiving such holistic care .
Continuity of staff is given and there are 2 regular staff members who are excellent and I feel safe leaving them to care for my Mum.
Professional carers have allowed my Mum to stay within her own home which is her preferred place of care.
Continuity of staff is given and there are 2 regular staff members who are excellent and I feel safe leaving them to care for my Mum.
Professional carers have allowed my Mum to stay within her own home which is her preferred place of care.
Reply from Gary Nagle, Director at Professional Carers WirralDear Gaynor, thank you so much for taking the time to leave this review. We're really pleased to hear that both you and your mothers experience of Professional Carers has been a positive one. Supporting people to remain safely in their own homes is central to what we do, so we're so glad we've been able to help your Mum stay where she feels most comfortable. Thank you once again for your feedback and trust in our service. Kind regards.
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Review of
Professional Carers Wirral
from Kim M (Daughter of Client) published on 27 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I transferred from another care company as I was not happy with the care they provided for my elderly mother
When I first approached Professional carers about taking on my mum I found them very helpful and the guidance they gave me made me assured that mum would be well looked after
It took
a little while to adapt for both carers and mum but over the years the carers got to know mum well - they would laugh with her - coaxed her into trying to eat and looked after her well
Sadly my dear mum passed away last week but I cannot express enough how thankful my sister and I and were for the support kindness and compassion shown not only to mum but to ourselves as well - it made a difference to us to know that their were so many of the carers that shared our emotion
It was so lovely to be able to have mum cared at home by such kind and caring people especially during her last few days at home and for this we as a family are grateful
I would certainly recommend this company to anyone
Reply from Gary Nagle, Director at Professional Carers WirralDear Kim, thank you so much for taking the time to write such a kind and thoughtful message.
We are truly sorry for the loss of your dear mum, and we extend our heartfelt condolences to you, your sister, and your whole family. It means a great deal to us to know that you felt supported during such a difficult time.
Caring for your mum was a privilege, and your words about the relationships built with our carers will mean more to them than you can imagine.
Thank you for trusting Professional Carers to support your mum and your family. We are deeply grateful for your recommendation and for allowing us to be part of your mum's care journey.
Please know that our thoughts are with you at this time.
Best wishes.
We are truly sorry for the loss of your dear mum, and we extend our heartfelt condolences to you, your sister, and your whole family. It means a great deal to us to know that you felt supported during such a difficult time.
Caring for your mum was a privilege, and your words about the relationships built with our carers will mean more to them than you can imagine.
Thank you for trusting Professional Carers to support your mum and your family. We are deeply grateful for your recommendation and for allowing us to be part of your mum's care journey.
Please know that our thoughts are with you at this time.
Best wishes.
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Review of
Professional Carers Wirral
from Keith W (Son of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been provided with superb love, care and support by the Professional carers team at home for five years. The dedication by the onsite carers and the office based team is beyond wonderful. The App that Professional Carers use is such a brilliant piece of technology to enable my family to engage
with the needs mum has so collectively we can all contribute to keep mum living at home.
The Professional Carers as an organisation / company are truly a patient focused and caring team of people.
Reply from Gary Nagle, Director at Professional Carers WirralDear Keith, we really appreciate you getting in touch and taking the time to leave this review. It means a lot to us to know that our support has made a positive difference to your mum since she has been with us. Our frontline carers and operations support teams behind the scenes are deeply committed to providing care that is not only reliable but genuinely compassionate, so your words really mean a lot to us.
We're also really pleased to hear how helpful you've found our digital tools. Supporting families to stay informed and involved is a big part of how we work, and it's wonderful to know this has helped you.
Thank you again and best wishes, Gary
We're also really pleased to hear how helpful you've found our digital tools. Supporting families to stay informed and involved is a big part of how we work, and it's wonderful to know this has helped you.
Thank you again and best wishes, Gary
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Review of
Professional Carers Wirral
from C H (Daughter of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been with Professional carers for over 6 years, from in the community to now in a extra care facility. They listen and adapt quickly, the care has been amazing.
Everyone is easy to approach and the activities they provide have been much fun.
Everyone is easy to approach and the activities they provide have been much fun.
Reply from Gary Nagle, Director at Professional Carers WirralThank you for your kind feedback. Supporting your mum over the years has been a privilege, and we're really pleased to know that she continues to feel comfortable and well supported. Our team works hard to build positive relationships and create meaningful experiences, so it's wonderful to hear that this has been felt by your family. Your comments will be shared with the staff, who will really appreciate the recognition. Thanks again for taking the time to leave this review.
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Review of
Professional Carers Wirral
from D W (Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Staff turnover is extremely high, unfortunately, see other websites.
You'll see company advertisements, and vacancies regularly are listed.
Carer quality depends on who you get, and what they consider a 'Good' standard of care.
Unfortunately, they have a lot of big complexes, for assisted living.
They
You'll see company advertisements, and vacancies regularly are listed.
Carer quality depends on who you get, and what they consider a 'Good' standard of care.
Unfortunately, they have a lot of big complexes, for assisted living.
They
take more than they can manage.
Staff don't get enough time to get from one care call to another. Which, can be the other end of Seacombe, to New Brighton at times. This then impacts the staff and clients, as staff don't get paid, if they over set hours. So staff try their best to make up lost time. If they go over set hours, they don't get paid.
In turn eventually leave. Clients can have late lunch calls, eg, as late as between 2-3 pm.
Found inaccurate records keeping saying all tasks were completed when they were not.
Don't always go by Care Quality Commission (CQC) reviews.
Do your own research. Look through Relatives, and friends' past/present reviews on companies. I learned the hard way.
Staff don't get enough time to get from one care call to another. Which, can be the other end of Seacombe, to New Brighton at times. This then impacts the staff and clients, as staff don't get paid, if they over set hours. So staff try their best to make up lost time. If they go over set hours, they don't get paid.
In turn eventually leave. Clients can have late lunch calls, eg, as late as between 2-3 pm.
Found inaccurate records keeping saying all tasks were completed when they were not.
Don't always go by Care Quality Commission (CQC) reviews.
Do your own research. Look through Relatives, and friends' past/present reviews on companies. I learned the hard way.
Reply from Gary Nagle, Director at Professional Carers WirralDear D.W., thank you for taking the time to send this review and I am sorry to hear that your experience with Professional Carers was not a positive one. I do however wish to say that a lot of your claims are factually incorrect, and in isolation, with no evidence to support this. As a provider we did our very best to address your concerns however you failed to reply or engage with us on response. As an organisation, many of our service users are highly impressed and thankful for the amazing work provided by our frontline care teams [evidence of which can be shown]. We work hard to ensure our staff are delivering safe and effective care, in line with our core values. Our staff retention is high and turnover is low, likewise our staff do get paid if they over run on their calls, so I am unsure where you got this information from, which is incorrect. I wish you the best of luck with your new agency and hope they are able to fulfil your requirements.
Best wishes...
Best wishes...
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Awards / Recognitions (0)
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Frequently Asked Questions about Professional Carers
Costs for home care providers owned by Professional Carers
Average costs for home care provided by Professional Carers by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Professional Carers, based on 2 out of their 2 locations.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Visiting Care (hourly) | £25.71 |
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does Professional Carers own?
Professional Carers own 2 Agencies.
Which Professional Carers Agencies have the highest review score?
Professional Carers Wirral & Professional Carers Edinburgh has the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Professional Carers to verify any information. View our terms and conditions. Professional Carers has an Enhanced Service – more info.