Home Care Providers Owned by Lauriem Complete Care Ltd in Kent

I am always treated with respect by all care staff. My health and well being are always put first. Care staff are always happy in their work and assist me with all my needs.

Cares are always going above and beyond. Allways on time. Allways cheer me up my down. Certainly have caring ability.

Overall we are very pleased with Lauriem. The staff are good especially Jackie who is fantastic. Some of the younger, less experienced staff need to use their initiative.

Great service no problems all.

I am quite happy with the service I receive. It would be nicer the time of the visits is more respected.

I cannot fault the team that cared for my Dad over the last 2 years . There was a great connection between family and team. They showed kindness ,respect, support not only to Dad but to Mum aswell. We all had a giggle together Dad loved to have his leg pulled,it made his day ."On behalf of Dad and family I would like to say " A huge Thankyou for making our Dad and Husband smile". Quite sad.

The comfort we take from knowing that mum is in such kind hands is a huge relief for us and we are very grateful to all the fantastic carers at Lauriem who show such a high level of care and compassion.

The care that my husband gets is very good and always happy.

I just want to say a massive thank you to the Lauriem carers who looked after my nan in her final weeks. They were amazing, they treated my nan with such dignity and grace, and they were gentle and kind with her but also with us, the family. Donna and the team are incredible. Thank you for everything, you made the whole situation so much better for all of us. And thank you for taking the time to chat with me, for reassuring me and supporting me in the most horrific of times. My nan was end of life when you came to us and I can honestly say you made the end of her life so comfortable and all the family will forever be grateful for all of you.

As a carer for my husban, who has had heart surgery and two strokes, I have been very grateful for the help that carers support have put in place via Lauriem. Recently I have had knee surgery and used Lauriem in a private capacity. They were prompt in arranging this and the carers extremely helpful. It is also extremely helpful to have a regular carer who is aware of jobs that are required.

She has made such a difference to my neighbour's life, she really did have her work cut out. She is hardworking and lovely to be around. She really has worked wonders. In such a short time his house already looks and smells so much better and he enjoys the time she takes for his daily needs. It's so lovely to see him getting the care and looking after he so desperately needed.

From the first visit of my first carer, I knew I had made the right decision to use this company. My care plan was totally adhered to and the service provided was excellent, the prices charged were great value and all the staff who attended to me were kind and supportive. My dignity was maintained throughout and I was given great encouragement at all times. I highly recommend Lauriem to anyone looking for a professional personal care team.

Dad's comments - always: Courteous, knowledgeable, prompt, attentive to client's needs, polite/friendly/jovial, reliable, thorough, reassuring, supportive and helpful, excellent team and the new carers always check the plan.

I would prefer to have a carer at similar times daily, ideally at around 8:30 am. I appreciate the difficulties that you have, in reality, it's only a minor issue. Otherwise, I find your staff helpful and generally a pleasure to see.

Carers for the most part are kind, friendly and cheerful. The new young carer at Caesar Court is outstanding. Some are kind but gormless one or two could not care less. Generally, though the carers are good. Time slots are chaotic and annoying, billing is a disaster and must improve. More flexibility of care/help is needed in Caeser Court as residents are deteriorating in health and with age.

Thank you Lauriem for sending a perfect carer. She helps me to remain independent and I have never been happier.

The care workers are polite, pleasant, and caring to both myself and my partner. They are considerate to both our needs which is very important. They carry out their tasks with dignity and respect at all times. The office staff do their utmost to keep consistency with regular care workers and are very pleasant and helpful when contacted.

We approached Lauriem six months ago when it became apparent that my aunt needed additional home support. Not living locally to my aunt they made a difficult situation easier to cope with. As time progressed we asked for additional services. They are punctual and always treat my aunt with respect and patience. Communication between Lauriem and me is good and problems are immediately notified and dealt with. First-class service and everyone's efforts are very much appreciated.

They have changed my life considerably by helping me every day.

All the carers are very friendly and professional, they look after all Mum's needs in every way, Mum always looks forward to seeing them and having a chat. They always keep me posted if there is a problem or a change in any way. Mum and I always appreciate your hard work and dedication. Thank you all so very much.