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Lauriem Complete Care Ltd - Deal

32 Albert Road, Deal, Kent CT14 9FE
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Lauriem Complete Care Ltd - Deal, Deal
Lauriem Complete Care Ltd - Deal, Deal

Lauriem specialises in providing exceptional, compassionate care tailored to the needs of service users and their families.

The friendly and dedicated team comprised of highly trained staff who work closely with clients to ensure a personalised approach to dementia care, domiciliary care, personal care, end-of-life care and more. Focused on helping clients live fulfilling lives and maintaining their independence, the team prioritise well-being and build trust with families, offering them peace of mind knowing their loved ones are in the best hands.

Care Provided by Lauriem Complete Care Ltd - Deal

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting CareFrom £32.95

Further details available upon request.

Contact Lauriem Complete Care Ltd - Deal to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Christine Quantock (Registered Manager)

Lauriem Complete Care Ltd - Deal Reviews (34)

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9.2

Lauriem Complete Care Ltd - Deal has a Review Score of 9.2 (9.161) out of 10, based on 6 reviews in the last 2 years. Over all time Lauriem Complete Care Ltd - Deal has 34 reviews.

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Review from J D (Client / Service User) published on 28 July 2026 Submitted via Postal Card•
Overall Experience

I am always treated with respect by all care staff. My health and well being are always put first. Care staff are always happy in their work and assist me with all my needs.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you for taking the time to leave such a lovely review. I am delighted to hear that you feel respected and valued by our care team, and that your health and wellbeing are always put first.

It is wonderful to know that our carers support you with all your needs and that their positive attitude...  

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Review from Dean M (Client / Service User) published on 20 July 2026 Submitted via Postal Card•
Overall Experience

Cares are always going above and beyond. Allways on time. Allways cheer me up my down. Certainly have caring ability.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Dear Dean,
Thank you for taking the time to leave us such a lovely review. It was great to read your comments and hear how happy you are with the support you receive from our team.

I know from our conversations how much you value having carers who are reliable, caring and able to put a smile on...  

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Review from S A (Daughter of Client) published on 17 July 2026 Submitted via Postal Card•
Overall Experience

Overall we are very pleased with Lauriem. The staff are good especially Jackie who is fantastic. Some of the younger, less experienced staff need to use their initiative.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you for your kind review and positive comments about our team. We are delighted to hear that you are pleased with the care and support provided and we will ensure that your special thanks are passed on to Jackie, who will be pleased to receive your recognition.

We also appreciate your...  

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Review from Louise R (Great-Niece of Client) published on 13 July 2026 Submitted via Postal Card•
Overall Experience

Great service no problems all.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you for your 5-star review. We're pleased to hear that you are happy with the service and have had no problems at all.
We appreciate you taking the time to leave your feedback and will pass your kind comments on to the team.

Kind regards Chris

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Review from T V (Client / Service User) published on 9 July 2026 Submitted via Postal Card•
Overall Experience

I am quite happy with the service I receive. It would be nicer the time of the visits is more respected.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you for your review. We're glad to hear that you are happy with the service provided.

We understand your comments regarding visit times. Although we always strive to meet planned visit times, the nature of care work can sometimes lead to unavoidable delays when clients need additional...  

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Review from D H (Daughter of Client) published on 15 July 2025 Submitted via Website•
Overall Experience

I cannot fault the team that cared for my Dad over the last 2 years . There was a great connection between family and team. They showed kindness ,respect, support not only to Dad but to Mum aswell. We all had a giggle together Dad loved to have his leg pulled,it made his day ."On behalf of Dad and family I would like to say " A huge Thankyou for making our Dad and Husband smile". Quite sad.

↩Reply from Lois Adamson, Head of Marketing at Lauriem Complete Care Ltd - Deal

Thank you so much for your beautiful message. We are truly honoured to have supported your dad and your family over the past two years.It means the world to us to hear that a genuine connection was built between your family and our care team. Kindness, respect, and support are at the heart of what...  

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Review from V F (Wife of Client) published on 24 May 2024 Submitted via Postal Card•
Overall Experience

The care that my husband gets is very good and always happy.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for your review. We really appreciate you taking the time to share your experience, and pleased you are happy with our service. Your comments will be shared with the care team. Kind regards Lauriem

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Review from Mavis K (Client / Service User) published on 1 November 2023 Submitted via Postal Card•
Overall Experience

As a carer for my husban, who has had heart surgery and two strokes, I have been very grateful for the help that carers support have put in place via Lauriem. Recently I have had knee surgery and used Lauriem in a private capacity. They were prompt in arranging this and the carers extremely helpful. It is also extremely helpful to have a regular carer who is aware of jobs that are required.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to share your positive feedback and awarding us a five-star rating. We are thrilled to have made a positive impact on you and your husband’s well-being. It is always nice to hear nice comments about the carers and I will certainly share this with the team. Your feedback is invaluable in helping us continually enhance our services. Once again, thank you.

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Review from A G (Client / Service User) published on 6 September 2023 Submitted via Website•
Overall Experience

From the first visit of my first carer, I knew I had made the right decision to use this company. My care plan was totally adhered to and the service provided was excellent, the prices charged were great value and all the staff who attended to me were kind and supportive. My dignity was maintained throughout and I was given great encouragement at all times. I highly recommend Lauriem to anyone looking for a professional personal care team.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for taking the time to share your wonderful feedback about our services. We are thrilled about your positive experience with Lauriem’s care team. At Lauriem we are committed to providing the highest quality of care and support to our clients and your review reaffirms that we are...  

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Review from F D (Daughter of Client) published on 21 August 2023 Submitted via Postal Card•
Overall Experience

Dad's comments - always: Courteous, knowledgeable, prompt, attentive to client's needs, polite/friendly/jovial, reliable, thorough, reassuring, supportive and helpful, excellent team and the new carers always check the plan.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We greatly appreciate your dad's positive feedback. It's clear that he's had a positive experience with our service and that the consistency high standard of service has made an impact. We're delighted he's found our team to be courteous, knowledgeable, attentive, reliable, and that their jovial...  

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Review from T B (Client / Service User) published on 11 August 2023 Submitted via Postal Card•
Overall Experience

I would prefer to have a carer at similar times daily, ideally at around 8:30 am. I appreciate the difficulties that you have, in reality, it's only a minor issue. Otherwise, I find your staff helpful and generally a pleasure to see.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to provide your feedback. We truly value your input as it helps us improve our services. It is lovely to hear you find our staff helpful and enjoyable to interact with. We understand your desire for a consistent 8:30 am schedule and we are dedicated to accommodating...  

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Review from P F (Client / Service User) published on 11 July 2023 Submitted via Postal Card•
Overall Experience

Carers for the most part are kind, friendly and cheerful. The new young carer at Caesar Court is outstanding. Some are kind but gormless one or two could not care less. Generally, though the carers are good. Time slots are chaotic and annoying, billing is a disaster and must improve. More flexibility of care/help is needed in Caeser Court as residents are deteriorating in health and with age.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your feedback on your experience. We appreciate your input and acknowledgement of the kind, friendly and cheerful nature of our carers. We are also thrilled to hear that you find the new young carer outstanding. We understand that everyone’s experience may vary and we are...  

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Review from A M (Partner of Client) published on 5 June 2023 Submitted via Postal Card•
Overall Experience

The care workers are polite, pleasant, and caring to both myself and my partner. They are considerate to both our needs which is very important. They carry out their tasks with dignity and respect at all times. The office staff do their utmost to keep consistency with regular care workers and are very pleasant and helpful when contacted.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for sharing your positive experience with us! Were thrilled to hear that our care team provided you with a courteous, respectful and helpful service. Your feedback means a lot to us and I will be sure to pass on your kind words to the team. Kind regards.

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Review from Frances C (Niece of Client) published on 18 April 2023 Submitted via Website•
Overall Experience

We approached Lauriem six months ago when it became apparent that my aunt needed additional home support. Not living locally to my aunt they made a difficult situation easier to cope with. As time progressed we asked for additional services. They are punctual and always treat my aunt with respect and patience. Communication between Lauriem and me is good and problems are immediately notified and dealt with. First-class service and everyone's efforts are very much appreciated.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to provide us with your feedback and for awarding us a five-star rating. We are thrilled to hear that we have been able to provide your aunt with the additional support she needed and that our team's punctuality, respect and patience have been appreciated. We...  

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Review from Vanessa T (Daughter of Client) published on 24 March 2023 Submitted via Postal Card•
Overall Experience

All the carers are very friendly and professional, they look after all Mum's needs in every way, Mum always looks forward to seeing them and having a chat. They always keep me posted if there is a problem or a change in any way. Mum and I always appreciate your hard work and dedication. Thank you all so very much.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We are truly grateful for your positive review of our care team. Your comments about their friendly and professional approach and dedication to meeting your mother's needs, means a great deal to us. It's wonderful to hear that your mother looks forward to their visits and enjoys chatting with them....  

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Review from Michael D (Husband of Client) published on 22 March 2023 Submitted via Postal Card•
Overall Experience

A complete care package. Courteous, respectful, extremely helpful and good timekeepers. I cannot fault any part of the extremely first-class service. Everyone is an individual and contributes to making our lives all the better for it.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our care team provide you with courteous, respectful and extremely helpful service. We take pride in providing a good service to all our customers and it's great to know we met your expectations. I will certainly pass on your kind words to the care team. Kind regards.

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Review from M R (Client / Service User) published on 21 March 2023 Submitted via Postal Card•
Overall Experience

The carers are helpful and friendly and easy to talk to.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal
Thank you for sharing your positive experience. It's wonderful to hear that the carers have been helpful, friendly and easy to communicate with.

I appreciate your feedback and hope that your continued interactions with the care team are just as positive. Kind regards.

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Review from A S (Client / Service User) published on 14 March 2023 Submitted via Website•
Overall Experience

I find the staff very friendly and helpful. They are helping me become more social and take better care of myself in daily life. People I know say they can see a difference in me. I could have done with this sort of help years ago.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

We are thrilled to hear you have found our staff to be friendly and helpful in your journey towards becoming more social and taking better care of yourself. It is heartwarming to know that the support we have provided has made a positive difference in your life. Thank you for sharing your positive...  

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Review from John H (Client / Service User) published on 16 December 2022 Submitted via Postal Card•
Overall Experience

My carers are compassionate and caring. They are very helpful and it is a pleasure to have.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you for your positive and thoughtful review. The team will be delighted to receive such positive feedback, it always means a huge amount to our carers and office staff. I will be sure to pass on your kind words to the care team. Kindest regards.

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Review from M H (Client / Service User) published on 18 November 2022 Submitted via Postal Card•
Overall Experience

I am electric wheelchair-bound and required a hoist for transferring to bed/wheelchair and back. Without exception all my carers are excellent. They are professional and most importantly they are pleasant company. I need full support including attending to pressure sores. I simply could not manage without their assistance.

↩Reply from Christine Quantock, Registered Manager at Lauriem Complete Care Ltd - Deal

Thank you so much for your review. We really appreciate you taking the time to share your experience, and pleased you are happy with our service. Your comments will be shared with the care team. Kind regards Lauriem.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 September 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Frequently Asked Questions about Lauriem Complete Care Ltd - Deal

How many Carers does Lauriem Complete Care Ltd - Deal employ?

Lauriem Complete Care Ltd - Deal employs 65 carers.

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