Home Care Providers Owned by Universal Care Services (UK) Ltd in Worcestershire

I can't thank R&L enough for a brilliant service to my mother. The cares are very dedicated. They did an amazing job , with lots of love and caring. My mother didn't speak english and the cares trying to communicate saying some key words. I feel very blessed to have them to take care of my mother. My mother had a very good laughts with them , lots of jokes, I had to translate most of them. Was very important for me as well having those support from the cares. Thank you very much for your service, we had a very good time and happy moments that I will never forget. Thanks to all staff and cares of R&L.

My mother and I are having twice daily visits from the team at R&L Healthcare and even though we have only recently started using the service, already we are extremely impressed.

The carers that visit my mother and help provide her care are incredibly courteous, respectful and friendly but also very professional too. They also help to support myself as I provide my mothers general daily care at home. All the team at R&L have been so supportive and are making a real difference for my mother.

Also the office team have been very supportive and welcoming and have been in regular telephone contact and nothing seems too much trouble.

Both my mother and I are extremely impressed and grateful to everyone at R&L Healthcare and I would 100% recommend the services they provide.

Carers always courteous and friendly. Treat my husband with respect and carry out his wishes. They give him the time he needs.

The nurses who came to attend to me were very caring and attentive and did a good job of treatment.

Management, office and all staff have gone above and beyond. Nothing was too much trouble and they were always there to help whenever I was struggling. I felt they were all just a big family and felt honoured to be a part of that friendship and trust. Thank you from the bottom of my heart for everything.

The carers were amazing as this was my first time to have to use carers coming in. They treated my husband with the utmost care, compassion and dignity. Every person that came in to care for him was amazing. I can't thank you enough for all your help and support. I have recommended your company to people I have spoken to, you were amazing, thank you.

I cannot thank R & L Healthcare more for all the courteous, caring, sympathetic and professional care whilst caring for my husband. The carers attended to his personal and health needs every day. Sometimes sitting with him to talk and having a laugh which he so enjoyed. The carers wear smart uniforms. Office staff were always available to give advice as and when required. I felt supported by R&L Healthcare at all times and would recommend them to others seeking help and care.

All carers sent to look after my mother in law have all been very satisfactory. Thank you.

I find the girls and lads extremely pleasant and very helpful. They keep me updated on Mum's problems, ie sores etc.

I feel they always help me when I ask them. I feel they go the extra mile and even help my wife around the home even though it's not their job description. There are no concerns regarding my care and have no complaints. All the carers treat me well and with respect.

All of the carers working for this company were compassionate, caring and very professional. I would have no hesitation in recommending this company to others.

Good care was given, thank you.

Thank you, R & L Healthcare.

A very considerate and compassionate service.

R & L Healthcare.

The care given at the time was excellent. Nothing was too much trouble and he was shown respect at all times.

It was a difficult time for road closures due to floods and ill-health amongst the carers but they managed to arrive (not on time) every day. They had lots of patience and my husband was so appreciative of their work. They always asked if there was anything more they could do for him before they left him. All carers were gentle, kind, thoughtful and caring. Thank you.

YHour care workers arrived during an extremely difficult period. They provided great assistance and were very much appreciated.

The care for my dad was brilliant, I could not ask for anything more. They did everything for my dad, even made him a meal if he needed one. I can't praise them enough. I would like to thank you all so much for what you all did. Thank you.

I am afraid I had no idea who you were. I assumed you were the NHS as you only came to us for four days. I did not realise you were a private company. The short time you were with us - I have no complaints - except I would have liked to be told you were providing end of life care.