Home Care Provider Owned by Universal Care Services (UK) Ltd in Worcestershire
Only the locations & reviews in Worcestershire for Universal Care Services (UK) Ltd are showing below.
View the details of all 6 locations (with 104 reviews) owned by Universal Care Services (UK) Ltd
Universal Care Services (UK) Ltd Locations in Worcestershire (1)
R & L Healthcare - Worcester
9.6
48 reviews
Unit 7, Offerton Barns Business Centre, Offerton Lane, Hindlip, Worcester WR3 8SX
"I can't thank R&L enough for a brilliant service to my mother. The cares are very dedicated. They did an amazing job , with lots of…" Read all 48 reviews
R&L Healthcare is a provider of quality personal support and care to help individuals live their lives as independently as possible whilst maintaining control of their lives. Person-centred care is offered by an experienced team of carers who are… Read more about R & L Healthcare - Worcester
- Care Provided
- Visiting Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £17.89 / hour
Universal Care Services (UK) Ltd Reviews in Worcestershire (48)
Reviews posted for members of Universal Care Services (UK) Ltd
Review of
R & L Healthcare - Worcester
from Claudia D (Daughter of Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't thank R&L enough for a brilliant service to my mother. The cares are very dedicated. They did an amazing job , with lots of love and caring. My mother didn't speak english and the cares trying to communicate saying some key words. I feel very blessed to have them to take care of my mother.
My mother had a very good laughts with them , lots of jokes, I had to translate most of them. Was very important for me as well having those support from the cares. Thank you very much for your service, we had a very good time and happy moments that I will never forget. Thanks to all staff and cares of R&L.
Reply from maddie clews, Marketing at R & L Healthcare - WorcesterThank you for this lovely review Claudia, we are so glad we could support both you, and your mother during a difficult time. We will be sure to pass on your kind words to the team, and the carers who looked after your mother.
Many thanks,
R&L Healthcare
Many thanks,
R&L Healthcare
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Review of
R & L Healthcare - Worcester
from A V (Son of Client) published on 27 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother and I are having twice daily visits from the team at R&L Healthcare and even though we have only recently started using the service, already we are extremely impressed.
The carers that visit my mother and help provide her care are incredibly courteous, respectful and friendly but also
very professional too. They also help to support myself as I provide my mothers general daily care at home. All the team at R&L have been so supportive and are making a real difference for my mother.
Also the office team have been very supportive and welcoming and have been in regular telephone contact and nothing seems too much trouble.
Both my mother and I are extremely impressed and grateful to everyone at R&L Healthcare and I would 100% recommend the services they provide.
Reply from Maddie Clews, Marketing at R & L Healthcare - WorcesterThank you for this lovely review. We are so glad to have made a significant impact on both you and your mother. We will pass on your kind words to the rest of the team.
Many thanks,
R&L Healthcare
Many thanks,
R&L Healthcare
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Review of
R & L Healthcare - Worcester
from H H (Wife of Client) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Carers always courteous and friendly. Treat my husband with respect and carry out his wishes. They give him the time he needs.
Reply from maddie clews, Marketing at R & L Healthcare - WorcesterThank you for taking the time to leave us a review! We are so glad you are happy with the care being delivered. Many thanks, R and L Healthcare
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Review of
R & L Healthcare - Worcester
from Leo C (Client) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The nurses who came to attend to me were very caring and attentive and did a good job of treatment.
Reply from Lizzie Wrafter, Operation Manager at R & L Healthcare - WorcesterThank you for the response we will pass on your lovely review to our team.
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Review of
R & L Healthcare - Worcester
from S S (Niece of Client) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Management, office and all staff have gone above and beyond. Nothing was too much trouble and they were always there to help whenever I was struggling. I felt they were all just a big family and felt honoured to be a part of that friendship and trust. Thank you from the bottom of my heart for everything.
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Review of
R & L Healthcare - Worcester
from Jennifer B (Wife of Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers were amazing as this was my first time to have to use carers coming in. They treated my husband with the utmost care, compassion and dignity. Every person that came in to care for him was amazing. I can't thank you enough for all your help and support. I have recommended your company to people
I have spoken to, you were amazing, thank you.
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Review of
R & L Healthcare - Worcester
from B H (Wife of Client) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank R & L Healthcare more for all the courteous, caring, sympathetic and professional care whilst caring for my husband. The carers attended to his personal and health needs every day. Sometimes sitting with him to talk and having a laugh which he so enjoyed. The carers wear smart uniforms.
Office staff were always available to give advice as and when required. I felt supported by R&L Healthcare at all times and would recommend them to others seeking help and care.
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Review of
R & L Healthcare - Worcester
from L A (Daughter of Client) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All carers sent to look after my mother in law have all been very satisfactory. Thank you.
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Review of
R & L Healthcare - Worcester
from Sue P (Daughter of Client) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find the girls and lads extremely pleasant and very helpful. They keep me updated on Mum's problems, ie sores etc.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you for your lovely review; we will ensure we pass this to the tam.
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Review of
R & L Healthcare - Worcester
from L L (Client) assisted by family/friend published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I feel they always help me when I ask them. I feel they go the extra mile and even help my wife around the home even though it's not their job description. There are no concerns regarding my care and have no complaints. All the carers treat me well and with respect.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterMany thanks for your lovely review we will pass your kind words to the team.
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Review of
R & L Healthcare - Worcester
from M S (Son of Client) published on 25 January 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All of the carers working for this company were compassionate, caring and very professional. I would have no hesitation in recommending this company to others.
Reply from Lizzie Wrafter, Registered Manager at R & L Healthcare - WorcesterThank you for the review, we are pleased to read that you would recommend the service.
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Review of
R & L Healthcare - Worcester
from L B (Wife of Client) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good care was given, thank you.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you for taking the time to complete a review, we are happy you found the level of care given to to good standard.
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Review of
R & L Healthcare - Worcester
from Mary N (Wife of Client) published on 24 July 2020 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to sincerely thank R & L Healthcare for everything they did for my husband in his last days; they enabled him to have his wish of passing at home surrounded by pictures of his family, they made him laugh in dark times and even sang to him. The staff were always polite, courteous and professional,
cannot praise them enough.
Thank you, R & L Healthcare.
Thank you, R & L Healthcare.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you very much for your lovely words. We will pass on your thanks to the team.
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Review of
R & L Healthcare - Worcester
from K D (Daughter of Client) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A very considerate and compassionate service.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you for taking the time to complete a review, we do strive to provide a compassionate service to support the individual and their loved ones.
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Review of
R & L Healthcare - Worcester
from P L (Son of Client) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
R & L Healthcare enabled me to meet my mums key wish, which was to die at home. They delivered a great service both face to face and over the phone once covid-19 started. They were also very responsive/flexible on the odd days when I had specific issues. Thank you
R & L Healthcare.
R & L Healthcare.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterDear P L, Thank you for the lovely review we are so glad we provided the service you and your mother needed at this time.
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Review of
R & L Healthcare - Worcester
from Sara J (Partner of Client) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care given at the time was excellent. Nothing was too much trouble and he was shown respect at all times.
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Review of
R & L Healthcare - Worcester
from B M (Wife of Client) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It was a difficult time for road closures due to floods and ill-health amongst the carers but they managed to arrive (not on time) every day. They had lots of patience and my husband was so appreciative of their work. They always asked if there was anything more they could do for him before they left
him. All carers were gentle, kind, thoughtful and caring. Thank you.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you for taking the time to complete the review. We so happy the carers were a great support to you.
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Review of
R & L Healthcare - Worcester
from R M (Husband of Client) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
YHour care workers arrived during an extremely difficult period. They provided great assistance and were very much appreciated.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you for your kind words we are very happy to hear that the team were the support you needed at the difficult time.
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Review of
R & L Healthcare - Worcester
from S D (Daughter of Client) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care for my dad was brilliant, I could not ask for anything more. They did everything for my dad, even made him a meal if he needed one. I can't praise them enough. I would like to thank you all so much for what you all did. Thank you.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you for your lovely review, we are delighted to hear that the team were the support you and your family needed. We will pass your comments onto the team.
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Review of
R & L Healthcare - Worcester
from S C (Wife of Client) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am afraid I had no idea who you were. I assumed you were the NHS as you only came to us for four days. I did not realise you were a private company. The short time you were with us - I have no complaints - except I would have liked to be told you were providing end of life care.
Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - WorcesterThank you for taking the time to complete a review. Unfortunately, the process of referral to us starting care is so swift we apologise for you not being kept up to date with information.
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Awards / Recognitions (0)
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