Home Care Provider Owned by Universal Care Services (UK) Ltd in Leicestershire

take on board my parents’ wishes. They are respectful of their home environment and committed to preserving their dignity with regard to personal care. Carers are good timekeepers and work hard for the whole session.
On a couple of occasions, when this has not been the case, management has responded swiftly to address my concerns and I remain confident of Universal’s commitment to a client-focused high standard of care.

lovely, and Mum generally sees the same people each day, which includes two carers, four visits a day, so we feel comfortable and familiar with them.
It is very much appreciated, the hard work that they do... not just for Mum, but for everyone else that needs personal care and attention by them.

have been extremely satisfied with the care received. I know my husband too appreciates the care, although is not always able to show it. Thank you.

appointments or care visits.

is comfortable and it has taken so much pressure off my Father as he isn't in the best of health either. Universal Care are very accommodating as we have a lot of family engagements and have to change our calls last minute. They always ensure that this is possible. Very polite and well-mannered office staff and the Carers could not make my Step Mother and my Father feel more at ease, they are always telling us how friendly and kind their carers are and how much they look forward to their visits. Myself and our family can't thank Universal Care Services enough for all they do, without them my Step Mother would be in a home, not our family home. Thank you for keeping our family together.

ensure that other newer clients took my "agreed times". The coordinator couldn't seem to understand that I did not want to spend only 9 3/4 out of bed, and, 13 1/4 hours a day in bed.
This severely impacted on my quality of life. I was almost relieved that another care company has been found and taken me on as a "time critical" client. I am sorry that I will lose contact with some very nice and capable carers, and, supervisors who were almost like friends over the last 4 1/2 years. Thankfully I have the ability to move on and the stress caused in the last few weeks will soon be a distant memory.