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Unite Care Ltd Locations (2)
Unite Care
5 Assembly Passage, London E1 4UT
Unite Care Ltd
1.5
1 review
Unit 40, Design Works, Park Parade, London NW10 4HT
- Care Provided
- Dementia
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Unite Care Ltd Reviews (1)
Reviews posted for members of Unite Care Ltd
Review of
Unite Care Ltd
from Diana L (Wife of Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Period of care: late March 2024 to 17th June 2024. We were promised two carers four times per day, and this did happen; however, the personnel kept changing which was unsettling for both patient and family.
Visits were supposed to be up to 30 minutes, but in practice, the carers rarely stayed longer
Visits were supposed to be up to 30 minutes, but in practice, the carers rarely stayed longer
than 10 minutes, sometimes less. In the early weeks, they seemed very unwilling to change bedding; consequently, the patient's room smelt unsavoury. After many requests from the patient's family, this eventually improved.
On the day of the patient's death, we found the carers' behaviour completely unacceptable. They refused to leave the premises until they had telephoned the patient's daughter, who was out with her child and dog, to tell her "Your Dad's dead?". She found this profoundly upsetting and had to be helped and comforted by strangers in the park. This phone call was completely unnecessary as her mother was at home and would have told her in a more appropriate way.
On the day of the patient's death, we found the carers' behaviour completely unacceptable. They refused to leave the premises until they had telephoned the patient's daughter, who was out with her child and dog, to tell her "Your Dad's dead?". She found this profoundly upsetting and had to be helped and comforted by strangers in the park. This phone call was completely unnecessary as her mother was at home and would have told her in a more appropriate way.
Reply from Mike John, Manager at Unite Care Ltd
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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