Care Provided by Unite Care Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Unite Care Ltd to get a personalised quote
Good to Know
Group / Owner
- Unite Care Ltd
- Private Owned
Person in charge
- Mustafah Ibrahim (Manager)
Are you the Owner/Manager of Unite Care Ltd?View your Advertising Options
Unite Care Ltd Reviews (1)
Over all time Unite Care Ltd has 1 review.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Unite Care Ltd
Loading...
Review from Diana L (Wife of Client) published on 28 June 2024 Submitted via Website•
Overall Experience
Period of care: late March 2024 to 17th June 2024. We were promised two carers four times per day, and this did happen; however, the personnel kept changing which was unsettling for both patient and family.
Visits were supposed to be up to 30 minutes, but in practice, the carers rarely stayed...
Period of care: late March 2024 to 17th June 2024. We were promised two carers four times per day, and this did happen; however, the personnel kept changing which was unsettling for both patient and family.
Visits were supposed to be up to 30 minutes, but in practice, the carers rarely stayed longer than 10 minutes, sometimes less. In the early weeks, they seemed very unwilling to change bedding; consequently, the patient's room smelt unsavoury. After many requests from the patient's family, this eventually improved.
Visits were supposed to be up to 30 minutes, but in practice, the carers rarely stayed longer than 10 minutes, sometimes less. In the early weeks, they seemed very unwilling to change bedding; consequently, the patient's room smelt unsavoury. After many requests from the patient's family, this eventually improved.
On the day of the patient's death, we found the carers' behaviour completely unacceptable. They refused to leave the premises until they had telephoned the patient's daughter, who was out with her child and dog, to tell her "Your Dad's dead?". She found this profoundly upsetting and had to be helped and comforted by strangers in the park. This phone call was completely unnecessary as her mother was at home and would have told her in a more appropriate way.
↩Reply from Mike John, Manager at Unite Care Ltd
The care provided was fully investigated and found the allegations unfounded, the carers followed procedures when the client passed away and made sure that they left appropriately, same carers provided services and the client's wife admitted that they were brilliant. The carers provided more time...
The care provided was fully investigated and found the allegations unfounded, the carers followed procedures when the client passed away and made sure that they left appropriately, same carers provided services and the client's wife admitted that they were brilliant. The carers provided more time than allocated and the family wanted to take extra time that they were not paying for. The client's wife has discriminated against the carers because of their background and the company did not want to pursue as they are dealing with the death of a loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 October 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Unite Care Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Unite Care Ltd.
Accreditations
There are no accreditations posted yet for Unite Care Ltd.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unite Care Ltd to verify any information. View our terms and conditions. Unite Care Ltd has a Basic Service -what a Basic Service includes.