Reviews posted for members of Unite Care Ltd.
Visits were supposed to be up to 30 minutes, but in practice, the carers rarely stayed...
On the day of the patient's death, we found the carers' behaviour completely unacceptable. They refused to leave the premises until they had telephoned the patient's daughter, who was out with her child and dog, to tell her "Your Dad's dead?". She found this profoundly upsetting and had to be helped and comforted by strangers in the park. This phone call was completely unnecessary as her mother was at home and would have told her in a more appropriate way.
The care provided was fully investigated and found the allegations unfounded, the carers followed procedures when the client passed away and made sure that they left appropriately, same carers provided services and the client's wife admitted that they were brilliant. The carers provided more time...
The care provided was fully investigated and found the allegations unfounded, the carers followed procedures when the client passed away and made sure that they left appropriately, same carers provided services and the client's wife admitted that they were brilliant. The carers provided more time than allocated and the family wanted to take extra time that they were not paying for. The client's wife has discriminated against the carers because of their background and the company did not want to pursue as they are dealing with the death of a loved one.
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