Home Care Provider Owned by Goldleaf Homecare in Essex
9.2
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Essex for Goldleaf Homecare are showing below.
View the details of all 2 locations (with 39 reviews) owned by Goldleaf Homecare
Goldleaf Homecare Locations in Essex (1)
GoldLeaf Homecare Waltham Abbey
9.5
33 reviews
Unit 102, M25 Business Centre, 112 Brooker Road, Waltham Abbey EN9 1JH
"Gwen really likes all her carers and is happy with the care she receives. They are all friendly and caring and treat her with dignity. As a…" Read all 33 reviews
GoldLeaf Home Care was founded in 2015 with the vision of providing the highest levels of care and support for people to remain independent at home. The company started out with four clients and four members of care staff, and since then the company… Read more about GoldLeaf Homecare Waltham Abbey
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £26.50 / hour
- Live-in Care from £500 / week
Goldleaf Homecare Reviews in Essex (33)
9.2
Goldleaf Homecare has a Group Review Score of 9.2 (9.204) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Goldleaf Homecare must have a Review Score.
Review of
GoldLeaf Homecare Waltham Abbey
from M B (Client) assisted by family/friend published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Overall happy with the care I receive.
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Review of
GoldLeaf Homecare Waltham Abbey
from S C (Client) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have received good care from the GoldLeaf carers. I am perfectly satisfied.
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Review of
GoldLeaf Homecare Waltham Abbey
from R R (Daughter-in-law of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Gwen really likes all her carers and is happy with the care she receives. They are all friendly and caring and treat her with dignity. As a family, we are happy with the care and communication and appreciate all the hard work they do.
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Review of
GoldLeaf Homecare Waltham Abbey
from Alan F (Son of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The GoldLeaf carers have always been very professional and supportive not just to my dad but to me too. They always give excellent care and are able to recognise when he is not as well as he should be. Being able to access their reports on the app is a great way to be always updated on his current well
being. Any major concerns they may have, will aways result in me being informed personally. Overall, I think the service provided is of the highest standard.
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Review of
GoldLeaf Homecare Waltham Abbey
from N B (Niece of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot rate GoldLeaf Homecare Waltham Abbey enough, carers and managers are all amazing. I don't know what I'd do without them! Always there to support my uncle and give him the care he needs nothing is too much trouble. Also a fantastic support to me, keeps me up to date when necessary and explains
everything well. Amazing ladies who I cannot praise enough.
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Review of
GoldLeaf Homecare Waltham Abbey
from D S (Daughter of Client) published on 1 October 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall friendly and good, Mum's needs are met, reliable, management are informative. Goldleaf have been caring and continues for a few years, they all love Mum she is content, always smiling and they say she is a pleasure. Overall quite pleased.
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Review of
GoldLeaf Homecare Waltham Abbey
from J C (Granddaughter of Client) published on 13 September 2024 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My grandfather has used Goldleaf for a number of years to help him with his basic needs. The majority of the time the service is good, greeting him with a friendly smile and a cup of tea. Clare is particularly good and comes across with genuine care and attention to detail.
Managers are very responsive
Managers are very responsive
and carers are punctual, however lack enthusiasm when it comes to meal prep and often do not fill their dedicated time slots given prices have increased over the years.
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Review of
GoldLeaf Homecare Waltham Abbey
from G T (Daughter of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers are very caring, thoughtful and thorough. We trust their care and support and they often do go above and beyond to ensure Mum's comfort and satisfaction. We are very happy and lucky to have a professional service from a lovely team of carers.
The only suggestion is that it would be good
The only suggestion is that it would be good
to have an app to be able to see care call times and other information for peace of mind.
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Review of
GoldLeaf Homecare Waltham Abbey
from S A (Daughter of Client) published on 5 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family, we are very happy with the service provided to Mum. The new staff always read the care plan before their visit; which means mum's needs are always catered for. Mum says the staff who visit are friendly and are willing to do extra small tasks if rules allow. The office staff are always cheerful
and helpful.
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Review of
GoldLeaf Homecare Waltham Abbey
from Jane W (Friend of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Goldleaf Home Care has been helpful in providing flexible care to the client concerned. Where possible, continuity of carers has helped the client build up relationships and encourages social interaction.
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Review of
GoldLeaf Homecare Waltham Abbey
from Jane H (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Faultless care of my mum, kind and attentive till her last day with us, enabling me to keep mum's wishes to stay in her own home.
I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go above
I could not have done it without the fantastic carers and the great communication with myself, the manager and the staff in the office, they would not hesitate to go above
and beyond for myself and Mum, always being there when needed. To hear and see how the carers treated Mum was such a comfort.
I cannot recommend Goldleaf high enough.
I cannot recommend Goldleaf high enough.
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Review of
GoldLeaf Homecare Waltham Abbey
from N J (Nephew of Client) published on 20 June 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall the standard of care is good - some of the carers seem to have much more time to carry out their duties - others seem to be in a hurry to move on to the next client.
Mostly the carers themselves are kind and professional.
The management team have been exceptional in the way that they have
Mostly the carers themselves are kind and professional.
The management team have been exceptional in the way that they have
supported my aunt beyond what is required - attending to her in person when she has had accidents in the home calling the ambulance service and aiding me by providing a safety net that can be relied upon.
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Review of
GoldLeaf Homecare Waltham Abbey
from Seamus F (Client) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am happy with my carers, they are all lovely ladies. Would not change any of them. Some go over and above their duties I'm sure. Lucky us!
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Review of
GoldLeaf Homecare Waltham Abbey
from M C (Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I'm very happy with the regular carers I have. The only thing that disappoints me is the call times. The slot times that I have are normally 10:00 am. I find that my calls get later and later. Especially Mondays and Sundays. My calls are at 11:00 am or later. It cuts my day especially if I want to go
out with my husband. I've spoken to all office staff but I'm not heard whatsoever.
Reply from jayde Simpson, Office admin at GoldLeaf Homecare Waltham Abbey
Thank you for your review of GoldLeaf Homecare, we are pleased that you are happy with the care you receive. I'm sorry to read that you are not happy with your call times on certain days, we have discussed this with you in the past and you have been made aware that we have to run a safe and effective service for all clients and unfortunately that means call times are occasionally later than usual. Thank you again for taking the time to submit your review.
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Review of
GoldLeaf Homecare Waltham Abbey
from Helen E (Client) assisted by family/friend published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very happy with my carers. They are kind and patient. They listen to what I say and offers me choices.
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Review of
GoldLeaf Homecare Waltham Abbey
from J A (Granddaughter of Client) published on 6 October 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
GoldLeaf Homecare have exceeded our expectations with caring for my grandmother. She was reluctant to have care but now wouldn't be without the carers that come in to assist her. They have made her feel at ease and have helped her gain her independence back after a fall. The support they offer her is
brilliant and the communication from the office is excellent. Everyone at GoldLeaf are friendly and very helpful and you are always able to contact someone if you need to.
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Review of
GoldLeaf Homecare Waltham Abbey
from A B (Client) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The ladies who have come to assist my husband with personal care have always been efficient and respectful to him and our home, and gone about their work in a cheerful manner, often rawring laughter at times. Through doubtful about having carers, we found our concerns were unnecessary. The daily visits
have helped to make the day, especially with covid lockdowns. I would not hesitate to use Goldleaf Homecare again and would recommend them to anyone in need of such services.
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Review of
GoldLeaf Homecare Waltham Abbey
from Edward W (Son of Client) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
No one experience can cover the professional attitude and care from all the staff and I would not hesitate to recommend GoldLeaf for all your home care requirements.
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Review of
GoldLeaf Homecare Waltham Abbey
from Teresa R (Client) assisted by family/friend published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
General service has been excellent. I am very pleased with all the carers.
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Review of
GoldLeaf Homecare Waltham Abbey
from D H (Client) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Caring staff, treated with dignity, very trustworthy. Good timekeeping. Respect my wishes. Overall very satisfied.
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Awards / Recognitions (0)
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