Home Care Provider Owned by A&R Guardian Services Ltd in Leicestershire

8.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by A&R Guardian Services Ltd in Leicestershire

A&R Guardian Services Ltd Locations in Leicestershire (1)

 

1 Home Care Provider owned by A&R Guardian Services Ltd in Leicestershire

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A&R Guardian Services Ltd

Office 3 1st Floor Eastgate House, 19-23 Humberstone Road, Leicester LE5 3GJ 

9.7 9 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £29.43 / hour
  • Live-in Care from £103 / week
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A&R Guardian Services Ltd Reviews in Leicestershire (9)

8.4
A&R Guardian Services Ltd has a Group Review Score of 8.4 (8.377) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A&R Guardian Services Ltd must have a Review Score.

Overall Experience

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Review of

A&R Guardian Services Ltd

from Lesley L (Daughter of Client) published on 21 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been using the service since May 2025 following a fall which has affected his mobility. He has a visit four times a day to help him get up, washed and dressed in the morning; meals and medication throughout the day, and going to bed at night.
We are so happy with the care provided. All
the carers come at the same times every day, at the times which suit my father. He usually has the same carer doing all the visits on a particular day, which is very helpful for him.
They are all very kind, respectful and caring as well as being really efficient.
Communication is very good both with the carers and the care coordinator. Any queries from both sides are dealt with immediately, and the coordinators are very understanding and give personal attention to my father's needs.
I have no concerns at all. My father is happy, well cared for and looks forward to their visits.

Reply from A&R Guardian Services, Management at A&R Guardian Services Ltd

A&R Guardian Service management and staff appreciate your comments. Content is uplifting and rewarding. As a care provider, we aim in making sure that our care service is person centred and to hear that your father is happy uplifts staff moral. Thank you for taking your time to share your experience.

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Review of

A&R Guardian Services Ltd

from S E (Friend of Client) published on 25 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know what we'd have done without these wonderful people.
Their kindness, accessibility, caring, and attention to detail was outstanding.
They always alerted us to every problem that arose and exactly what procedures to take.
He was always comfortable and clean right to end, a massive thank
you.

Reply from RUth, Registered Manager at A&R Guardian Services Ltd

Thank you so much for your kind words. It means the world to us that we made a difference during such a difficult time. We strive to provide comfort and support every step of the way, and your gratitude truly touches us. Thank you once again and we wish peace and warmth to you and your loved ones.

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Review of

A&R Guardian Services Ltd

from C Y (Client) published on 19 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must want to appreciate one of the A & R guardian employees, he is reliable, honest, kind young man,He has good communication skills and best knowledge of care. he would be a credit to any company that he works for. He attend to my needs and does all his work with smile and diginity.He will never
touch anything sitting around without asking for permission.i really appreciate A & R Guardian Services and i am most happy to have him working in my home.

Reply from Ruth, Registered Manager at A&R Guardian Services Ltd

Thank you for the kind words. It is wonderful to hear such heartfelt appreciation for the carers. Your kind words truly reflect the impact of their commitment and professionalism. The individual you mentioned sounds like an exemplary worker, embodying kindness, respect, and attentiveness in every aspect of their role, contributing to the positive experience you've shared. It's encouraging to know that the our carers bring so much value to your daily life. Thank you for sharing your gratitude and trust in their care.

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Review of

A&R Guardian Services Ltd

from Sarah M (Mother of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always friendly and supportive, they fulfil the appropriate service for her. They treat her with dignity and the care is good value for money.
The carers are on time within their schedule and manage to help her with her cleaning.

Reply from Admin Team, Administration Team at A&R Guardian Services Ltd

Thank you for sharing your experience. We are so grateful for your kind words. We are happy that the hours of staff training and electronic visit management system used have helped in improving the quality of care & visits time keeping. We aim to keep high standards of care. *We Provide *We Protect *We Care

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Review of

A&R Guardian Services Ltd

from Martin H (Husband of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ar carers we're polite and professional so caring for my wife on end of life. This enabled me to care for my wife at home until the very end, which is because we both wanted for our last days to be spent in the usual comfort of our home together. Thank you AR.

Reply from Admin Team, Administration Team at A&R Guardian Services Ltd

Caring for your wife was an honour and you were such a loving couple. It was heart-breaking when your wife passed away. We shared good times and bad times together just like a close family. The passing away of your wife touched many of our care staff as they had cared for her since July 2017. You were there for your wife through out and you honoured her wishes to the very last day. Thank you for taking your time to leave this review.

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Review of

A&R Guardian Services Ltd

from Clare E (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not specific - but generally satisfied with the care provided for my Dad. On occasions when it is necessary to make changes or requests, the managers are always available and agreeable. Carers whom I or my sister have met are friendly and kind and have my dad's best interests at heart. They are also
patient , good humoured and understanding.

Reply from Ruth, Manager at A&R Guardian Services Ltd

Thank you Clare for your feedback. We're glad you're satisfied with the care provided for your dad. It's wonderful to hear that our carers have been kind, patient, and understanding, and that our managers have been responsive to your needs.We truly appreciate your support and we remain committed to providing the best care possible

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Review of

A&R Guardian Services Ltd

from Karen G (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good care but not consistent. Sometimes have to reiterate what care is provided even if the carers have been there before. Also, Dad finds the frequent change of carers confusing. Time of visit varies though I understand this may be due to the needs of other clients. I have concerns about
how tight catheter straps are and, although I know Dad sometimes puts these on himself, they should be checked each visit as he is high risk for a DVT.

Reply from Ruth, Manager at A&R Guardian Services Ltd

Thank you Karen for sharing your feedback with us. We're pleased to hear that you found the overall care for your dad to be good, and we appreciate your thoughtful insights on consistency and the importance of continuity. We also take note of your concerns and we will ensure that these aspects receive careful attention in the care we provide moving forward. Your comments are invaluable, and they motivate us to uphold the highest standards of care for our service users. Please feel free to reach out if there's anything else you'd like to share.

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Review of

A&R Guardian Services Ltd

from G L (Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is very good, when you get to know the carers some of them can feel like there part of your family, especially if you don't have any family. You get the same regular carers every week so you get to know particular carers better. There's one carer in particular for me that if I'm having
a bad time and struggling as soon as she walks in she just brightens your day. I also have social calls with carers I know well this means we can have a laugh and I enjoy my social calls.

Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Ltd

Thank you very much for your kind words. We endeavour to maintain consistency with our carers as well as the care we provide. We are pleased to hear that your experience with us has been fulfilling.

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Review of

A&R Guardian Services Ltd

from Jo G (Niece of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just want to thank all the team who looked after my Auntie at her home in Exton.
She was a person who knew what she wanted and how she wanted her care to be. While I was present towards the end of her life I can honestly say that the team did their absolute best to accommodate her wishes and showed
genuine "care" for her. This allowed her to fulfil her wish of ending her days at home.
Thank you to everyone at A&R, carers and office staff who work so hard for their clients.

Reply from Ruth Chiswo, Registered Manager at A&R Guardian Services Ltd

Thank you for your kind words. It was truly a privilege for our staff to spend time with your Auntie, always respecting and supporting the independence she valued. We feel honoured to have been part of her journey.

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Awards / Recognitions (0)

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