A&R Guardian Services Ltd has a Group Review Score of 8.7 (8.747) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to A&R Guardian Services Ltd must have a Review Score.
Excellent care agency really can not do enough for our mother nothing is too much trouble even at short notice very caring and compassionate the bast care agency we have had it's takes the pressure off having someone who understands the problem we have and listening to us it's so important with our...
Excellent care agency really can not do enough for our mother nothing is too much trouble even at short notice very caring and compassionate the bast care agency we have had it's takes the pressure off having someone who understands the problem we have and listening to us it's so important with our mother illness and she really looks forward to seeing them all lovely and the manager he's very kind and nothing is too much trouble he really goes above and beyond to help our family thankyou all.
Thank you, Sarah, for your kind words. Our motto is We Provide, We Protect, We Care, and it means a great deal to know that our efforts to live by this are truly felt. We're equally grateful for the support you've given us, and for the trust you've placed in our team. Working together ensures that your mum remains at the centre of everything we do, exactly where she should be.
They left a box at the house with shoe covers and gloves for their visits.
They left a box at the house with shoe covers and gloves for their visits.
Thank you for the kind words. It is great to hear that your interactions with our staff was good. We appreciate the support and hope you will use our services again in the future.
We are so happy with the care provided....
I have no concerns at all. My father is happy, well cared for and looks forward to their visits.
A&R Guardian Service management and staff appreciate your comments. Content is uplifting and rewarding. As a care provider, we aim in making sure that our care service is person centred and to hear that your father is happy uplifts staff moral. Thank you for taking your time to share your experience.
He was always comfortable and clean right to end, a massive...
He was always comfortable and clean right to end, a massive thank you.
Thank you so much for your kind words. It means the world to us that we made a difference during such a difficult time. We strive to provide comfort and support every step of the way, and your gratitude truly touches us. Thank you once again and we wish peace and warmth to you and your loved ones.
I must want to appreciate one of the A & R guardian employees, he is reliable, honest, kind young man,He has good communication skills and best knowledge of care. he would be a credit to any company that he works for. He attend to my needs and does all his work with smile and diginity.He will never...
I must want to appreciate one of the A & R guardian employees, he is reliable, honest, kind young man,He has good communication skills and best knowledge of care. he would be a credit to any company that he works for. He attend to my needs and does all his work with smile and diginity.He will never touch anything sitting around without asking for permission.i really appreciate A & R Guardian Services and i am most happy to have him working in my home.
Thank you for the kind words. It is wonderful to hear such heartfelt appreciation for the carers. Your kind words truly reflect the impact of their commitment and professionalism. The individual you mentioned sounds like an exemplary worker, embodying kindness, respect, and attentiveness in every...
Thank you for the kind words. It is wonderful to hear such heartfelt appreciation for the carers. Your kind words truly reflect the impact of their commitment and professionalism. The individual you mentioned sounds like an exemplary worker, embodying kindness, respect, and attentiveness in every aspect of their role, contributing to the positive experience you've shared. It's encouraging to know that the our carers bring so much value to your daily life. Thank you for sharing your gratitude and trust in their care.
Since August 2024, A&R Gaurdian Services have provided exceptional care to my husband following a severe stroke. Two carers visit four times a day providing appropriate and tailored care to meet his personal needs, adapting to his daily needs when required. The carers engage with my husband and are...
The management team are helpful and approachable quickly dealing with issues or questions I raise.
Thank you for the feedback. We appreciate you and your husband and are glad to hear that our carers are assisting effectively. They all have positive remarks about you and find visiting your husband to be a pleasant experience.
The carers are on time within their schedule and manage to help her with her cleaning.
The carers are on time within their schedule and manage to help her with her cleaning.
Thank you for sharing your experience. We are so grateful for your kind words. We are happy that the hours of staff training and electronic visit management system used have helped in improving the quality of care & visits time keeping. We aim to keep high standards of care. *We Provide *We Protect *We Care
Ar carers we're polite and professional so caring for my wife on end of life. This enabled me to care for my wife at home until the very end, which is because we both wanted for our last days to be spent in the usual comfort of our home together. Thank you AR.
Ar carers we're polite and professional so caring for my wife on end of life. This enabled me to care for my wife at home until the very end, which is because we both wanted for our last days to be spent in the usual comfort of our home together. Thank you AR.
Caring for your wife was an honour and you were such a loving couple. It was heart-breaking when your wife passed away. We shared good times and bad times together just like a close family. The passing away of your wife touched many of our care staff as they had cared for her since July 2017. You...
Caring for your wife was an honour and you were such a loving couple. It was heart-breaking when your wife passed away. We shared good times and bad times together just like a close family. The passing away of your wife touched many of our care staff as they had cared for her since July 2017. You were there for your wife through out and you honoured her wishes to the very last day. Thank you for taking your time to leave this review.
Not specific - but generally satisfied with the care provided for my Dad. On occasions when it is necessary to make changes or requests, the managers are always available and agreeable. Carers whom I or my sister have met are friendly and kind and have my dad's best interests at heart. They are...
Not specific - but generally satisfied with the care provided for my Dad. On occasions when it is necessary to make changes or requests, the managers are always available and agreeable. Carers whom I or my sister have met are friendly and kind and have my dad's best interests at heart. They are also patient , good humoured and understanding.
Thank you Clare for your feedback. We're glad you're satisfied with the care provided for your dad. It's wonderful to hear that our carers have been kind, patient, and understanding, and that our managers have been responsive to your needs.We truly appreciate your support and we remain committed to providing the best care possible
Generally good care but not consistent. Sometimes have to reiterate what care is provided even if the carers have been there before. Also, Dad finds the frequent change of carers confusing. Time of visit varies though I understand this may be due to the needs of other clients. I have concerns about...
Generally good care but not consistent. Sometimes have to reiterate what care is provided even if the carers have been there before. Also, Dad finds the frequent change of carers confusing. Time of visit varies though I understand this may be due to the needs of other clients. I have concerns about how tight catheter straps are and, although I know Dad sometimes puts these on himself, they should be checked each visit as he is high risk for a DVT.
Thank you Karen for sharing your feedback with us. We're pleased to hear that you found the overall care for your dad to be good, and we appreciate your thoughtful insights on consistency and the importance of continuity. We also take note of your concerns and we will ensure that these aspects...
Thank you Karen for sharing your feedback with us. We're pleased to hear that you found the overall care for your dad to be good, and we appreciate your thoughtful insights on consistency and the importance of continuity. We also take note of your concerns and we will ensure that these aspects receive careful attention in the care we provide moving forward. Your comments are invaluable, and they motivate us to uphold the highest standards of care for our service users. Please feel free to reach out if there's anything else you'd like to share.
This company is very good, when you get to know the carers some of them can feel like there part of your family, especially if you don't have any family. You get the same regular carers every week so you get to know particular carers better. There's one carer in particular for me that if I'm having...
This company is very good, when you get to know the carers some of them can feel like there part of your family, especially if you don't have any family. You get the same regular carers every week so you get to know particular carers better. There's one carer in particular for me that if I'm having a bad time and struggling as soon as she walks in she just brightens your day. I also have social calls with carers I know well this means we can have a laugh and I enjoy my social calls.
Thank you very much for your kind words. We endeavour to maintain consistency with our carers as well as the care we provide. We are pleased to hear that your experience with us has been fulfilling.
The carers are very kind and polite. They follow all instructions given. They show respect to mum. They always make sure she is clean and happy. If there is something to report they leave a note and vice versa and it is resolved quickly. If there was an app for me to download, then I feel I would...
The carers are very kind and polite. They follow all instructions given. They show respect to mum. They always make sure she is clean and happy. If there is something to report they leave a note and vice versa and it is resolved quickly. If there was an app for me to download, then I feel I would know more. For example what she has eaten.
Thank you very much for your feedback. We are pleased to learn that you are satisfied with the service provided by our carers and office staff. We will be in contact shortly to set up our service user app, which will allow you access to the carer's notes.
She was a person who knew what she wanted and how she wanted her care to be. While I was present towards the end of her life I can honestly say that the team did their absolute best to accommodate her wishes and...
Thank you to everyone at A&R, carers and office staff who work so hard for their clients.
Thank you for your kind words. It was truly a privilege for our staff to spend time with your Auntie, always respecting and supporting the independence she valued. We feel honoured to have been part of her journey.
My mother is 78 years old and suffers from chronic COPD, mild dementia and is also completely bed ridden after suffering 3 strokes. Our experience with A&R was horrendous. Mum was given out of date food multiple times. She was also given reheated microwave food that had also been left out all day...
Mum was also given the wrong inhaler on numerous occasions and failing to flag the wrong inhaler had been supplied was also an issue, she was also given the wrong dose of medication and sometimes not at all. Mum's fingernails and toenails were in a terrible state. Ultimately I had to make a safeguarding complaint which resulted in A&R being removed.
Thank you for your feedback. We are sorry to hear you feel this way about our service. In our view, the care and support provided to your mother was exemplary. Nonetheless, we acknowledge that family members may sometimes feel dissatisfied despite providers' best efforts. Additionally, staff faced...
Thank you for your feedback. We are sorry to hear you feel this way about our service. In our view, the care and support provided to your mother was exemplary. Nonetheless, we acknowledge that family members may sometimes feel dissatisfied despite providers' best efforts. Additionally, staff faced considerable challenges during their interactions with you, which unfortunately included instances of being addressed with inappropriate and derogatory language. We commend the team for maintaining their professionalism and continuing to deliver exceptional care and support to your mum under these circumstances. For the record, there was never any safeguarding inquiry concerning your mother's care in the numerous meetings with local authority representatives. Our last meeting focused on relocating your mother due to her changing needs, as she could no longer safely live alone in that accommodation setting. We assure you that your mother's care consistently remained our top priority throughout.
There are currently no awards/recognitions posted yet for A&R Guardian Services Ltd.
There are no news items for A&R Guardian Services Ltd.
Average costs for home care provided by A&R Guardian Services Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by A&R Guardian Services Ltd, based on 2 out of their 2 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
A&R Guardian Services Ltd own 2 Agencies.
A&R Guardian Services Ltd & A&R Guardian Services Lancashire have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A&R Guardian Services Ltd to verify any information. View our terms and conditions. A&R Guardian Services Ltd has a Basic Service -what a Basic Service includes.
